6 Highland Cmn E, Hudson, MA 01749
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Placed an order for truck delivery for materials to DIY a patio (since I wasn't about to load ~3,000 lbs into my suv by myself)

Received a phone call confirming Monday morning delivery, then received the confirmation text message as well. Monday morning, I received the email confirmation that my shipment was out for delivery.

When it didn't show up by the end of the delivery window I called to ask where it was.

Now they're saying it'll be delivered Tuesday.

Absolutely no respect for their customers time. If you commit to a delivery date, get it delivered!

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $65.

Preferred solution: Price reduction.

Lowes Pros: In-store selection.

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Their delivery service really sucks. I have gone through a similar experience myself.

Completely disregarded Their delivery window TWICE. when we called the lady on the phone was rude on top of it.


same here never again