Signed Kitchen remodeling contract the end of August 2017 Cabinets came in Sept. Inspector came a week later to check for JUST damage in shipping.
Crew came Sept 25th to tear out old cabinets...then to install new cabinets...The sales person came by on 9/27 Fri. I showed her that I had 4 different stains in these cabinets ( red oak, golden oak, maple oak, and honey oak) The doors on these cabinets were the most noticeable.......She brushed it off as, in time they will fade???? and the doors was because of the wood grain being both horizontal & vertical? She left Called her boss and got no where......got the cabinet rep.
He was to get together with lowes sales person & will get back to me...Never did. More wasted calls. Finally came REP. on Oct.
20th... Said he would only REPLACE 3 doors and that would be final regardless of their condition. Said was not happy. told him we were not looking for money back..JUST what we ordered in a kitchen.
It is a $ 25,000.00 kitchen.
We did not order SECONDS....They said they would get back to us as to what to expect...As of today, Oct.28, we have NOT been contacted by anyone.....told Rep. that if he ordered a car, got home to fine the passenger car door a different color, would he not want it taken care of especially if he had to pay $25,000.00 for it....NO COMMENT
Product or Service Mentioned: Shenandoah Cabinetry Cabinet.
Reason of review: Damaged or defective.