Lowe's Home Improvement, Monkey Junction,, Wilmington, NC. Don't go there.
My husband and I bought sod from Lowes on Friday night. This was a weekend project at our beach cottage and we had been traveling for three hours with trailer in tow when we arrived at the store. Before we could load the sod, we had to take all of the stuff off the trailer. This included a wheelbarrow and large ladder.
The employee who seemed to be in charge insisted that she could not sell a pallet of sod. Instead, she and another employee were trying to handle and count out each piece of sod. As you can imagine, it was a lengthy process. It was closing time when the transaction was completed and the employee was clearly agitated.
She and a helper went back into the garden center (the doors were now locked) and we were left in partial darkness to put the ladder back on the trailer on top of the sod. My husband strapped down the ladder and we left. On Saturday night, we went back for more sod and a different employee waited on us. He immediately suggested that he could sell the entire pallet and guestimate the number of pieces of sod.
We said that was fine. Then we noticed there was a delay in processing our request and another employee appeared. Without identifying himself, this other individual asked my husband and me for a receipt for the red mulch we took on the previous night. We were stunned, and he told us that two employees said that we had been seen stealing the mulch and that the store had it on tape.
We asked to see the tape and to see the employees who had accused us. He said the employees weren't available and he hadn't actually seen the tape yet, but that the employee took down our license number and it matched. We explained our movements, i.e. putting the ladder on the trailer, and he eventually said that loss prevention would be looking at the tapes.
I said I wanted to see them too and that I thought he should have looked at the tapes before accusing us. Lowes has always been a favorite of mine, but no longer. If they train their employees to detain people without properly investigating an accusation, they are no longer on my list of favorite places to shop. What a shame and a loss for both of us.
We have spent thousands of dollars at Lowes over the years. Someone else will now get our business.