Terre Haute, Indiana
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
1 comment

I had a custom patio door installed seven years ago by Lowes. I thought everything was ok with the door until a gust of wind pushed the door- frame and all- into my kitchen.

I have video on my phone showing the door was never secured to the house! No nails or screws were holding the door in! The only thing holding the door in place was the trim on the exterior and the interior of the house. I went to Lowes to complain and was brushed off by the store manager.

I sent in a sales receipt (which was very faded since they used disappearing ink in their registers), and even showed the store managers the video and they would not do anything about it. As a result, my floor (which I just had installed two years ago) around the door is damaged due to all of the water that poured in when the door blew in. Lowes would not do anything.

The whole issue would have been avoided if the door had been properly installed. Will not purchase anything from Lowes ever again!

Product or Service Mentioned: Lowes Installation.

Reason of review: Damaged or defective.

Monetary Loss: $3000.

Preferred solution: Full refund.

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Seven years ago and you're complaining now? Good luck.