Haysi, Virginia
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

We had Lowe's put in our flooring ..In livening room,dinning room and hallway ...I have had to call them over 20 times ..They sent out two diff guys to fix the floor in over 5 months...still the flooring is not fixed and one guy cut *** in my kitchen floor the size of a dime...When I said something to him ,he said its not that bad ..What the heck ,It's my floor....Then he puts caulking over it .....I'm like what have you done ..he says he will cover it and no one will see it..REALLY !!! This is the kind of back wards work Lowes is ok with !!!!!!!??? Now I have called the main office and talked to the store mgn...NOTHING...Come on 5 months and only 2 times that store has called me ,with lies all lies ..we will send someone out to fix the floor..noone has fixed it in 5 months ...

Time for a lawyer!

Product or Service Mentioned: Lowes Installation.

Reason of review: Poor customer service.

Monetary Loss: $1800.

Preferred solution: Price reduction.

Lowes Pros: Friendliness of staff.

Lowes Cons: Installers and installation.

  • Lowe s Home Improvement
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