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I recently purchased laminate flooring with installation from Lowes in Bessemer, Al and the contractor that was given the installation job by Lowes gave me a copy of a invoice after the work was completed that was much less than what I was charged. Lowes charged me $2000.00 more than what they paid the installer.
That is a profit of more than 100% for just calling an installer to come out and install my floors. this does not include the profit they made from the laminate and other items that I had to purchase for this job. When I tried to talk with several people at the store they were rude, unconcerned, could offer no reasonable explanation other than telling me that Lowes had to make money also and told me that I could call cooperate. Soooo, I began calling cooperate on March 17th, 23rd and 25th and after each call I was told that a district supervisor would call me back within 24 hours which no one has.
Today I was even told that someone had called me twice which is not true. Now I see why the local store was so unhelpful and quickly told me to call cooperate.
User's recommendation: Shop somewhere else.
Product or Service Mentioned: Lowes Flooring Installation.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
Location: 1201 19th Street North, Bessemer, AL 35020