Very poor verification of proper fence material and install. The "Project Installation Team Member" was very hard to contact; might as well have been the Lowes switchboard.
As a result, the fence installers didn't know what was to be installed, and it was very hard to verify with the install specialist. No Lowes person associate with the purchase was available when the material question was raised when the installers were onsite. As a result, the installers left without installing the material at all. Very poor customer service and ability to contact Lowes when a question arose.
Lowes uses subcontractors and there appears no link between the material delivered onsite the what the installers expect.
Questions are called to the Lowes "Installer Specialist" but that's just a voice mail circles. Very poor customer service and no Lowes contact person to verify real time questions.
Product or Service Mentioned: Lowes Fence Installation.
Reason of review: Order processing issue.