1512 West Koger Center Blvd Drive, Richmond, VA 23235, USA
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Lowe's installed 900 sqft of hardwood flooring only to have it almost immediately start squeaking and moving.

After months of conversations (mostly ignored), Lowe's/Pro Services sent multiple reps to our house and each one had a different take on the problem (glad I have it all recorded). Regrettably, Lowe's has now determined that they are not at fault (installation) and are offering NO resolution - they have taken the position that it is an environmental issue which is contrary to their own assessments and two independent flooring contractors (both with over 40+ years of flooring experience).

AVOID Lowe's/Pro Services for ANY installations, their Pro Services Division lacks integrity and honesty. I had their rep (Casey) on site the week of 11/26/18 and he told me face to face that they were going to offer compensation and agreed that I should have third party contractors review the problem....then he submitted his "finding report" as an environmental issue......Shameful.

This issue is FAR from over.

Product or Service Mentioned: Lowes Flooring Installation.

Reason of review: Warranty issue.

Monetary Loss: $10000.

Preferred solution: Remove and Replace with expert installer / full compensation.

Lowes Cons: All aspects of lowes pro services.

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