1512 West Koger Center Blvd Drive, Richmond, VA 23235, USA
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Lowe's installed 900 sqft of hardwood flooring only to have it almost immediately start squeaking and moving.

After months of conversations (mostly ignored), Lowe's/Pro Services sent multiple reps to our house and each one had a different take on the problem (glad I have it all recorded). Regrettably, Lowe's has now determined that they are not at fault (installation) and are offering NO resolution - they have taken the position that it is an environmental issue which is contrary to their own assessments and two independent flooring contractors (both with over 40+ years of flooring experience).

AVOID Lowe's/Pro Services for ANY installations, their Pro Services Division lacks integrity and honesty. I had their rep (Casey) on site the week of 11/26/18 and he told me face to face that they were going to offer compensation and agreed that I should have third party contractors review the problem....then he submitted his "finding report" as an environmental issue......Shameful.

This issue is FAR from over.

Product or Service Mentioned: Lowes Flooring Installation.

Reason of review: Warranty issue.

Monetary Loss: $10000.

Preferred solution: Remove and Replace with expert installer / full compensation.

Lowes Cons: All aspects of lowes pro services.

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