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1.3
Details
In early May I purchased vinyl plank flooring from Lowe’s. It was a top of the line product. I installed it with a friend. I have installed before with no problems and he had installed similar flooring several times. A week and a half later, some of the planks began...
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3 comments
Anonymous
#1724526

Lowe's didn't manufacture the product so they are not liable for it in any way. The days when locally owned retailers stood behind the products they sold are LONG gone!

Thanks to people like you trying to save a few cents by shopping at the box stores.

And now, you want them to stand behind the product THEY didn't make? Not going to happen.

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Review
#1606630 Review #1606630 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

Lowes review in Gulf Gate Estates-Osprey, Florida: Everything broke within two years!

We bought a slide-in electric smooth top Whirlpool stove, over the range GE microwave, LG french door refrigerator from Lowe's in 2017. All three appliances are JUNK. The microwave has blown a fuse 6 times and finally blew completely. The stove does not regulate the right temperature and does NOT have 'Clean'. The refrigerator's freezer door has broken and the drawer inside has broken off completely. A total waste of money. I will never purchase anything at Lowe's again. I cannot imagine these appliances were anything but second quality!!!
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1 comment
Anonymous
#1719578

Why are you blaming the store rather than the manufacturer? Lowes doesn't make the appliances.

It doesn't sounds like you are purchasing appliances from the lower end of the offerings if the oven isn't self cleaning.

Even so, it is odd to see 3 appliances fail including a broken door on the refrigerator. Makes on think there may be some abuse of the appliances going on.

Review
#1594848 Review #1594848 is a subjective opinion of poster.
Product
Ge Appliances Microwave
Reason of review
Poor quality
Loss
$1800
Preferred solution
Let the company propose a solution

LOWES PROTECTION PLAN

1.0
Details
On 6-16-18 I purchased the 2 year replacement plan on a Fan. The fan malfunctioned on 6-30-19. I called the Lowes replacement plan department and was denied because the fan was still covered by the manufacturers warranty. I learned that the manufacturers warranty is for 2 yrs and the Lowes plan won't cover it during that period. So Lowes sold me a replacement plan for $16 that was completely worthless. It expires on the same day as the manufacturers. What a SCAM
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3 comments
Anonymous
#1721322

I am very surprised at the number of seemingly very smart people who always purchase the extended warranty plan. Every consumer publication advises against buying them and says that they are almost always a bad idea. The odds of the extended warranty being a good deal are about the same as you winning the Publishers Clearing House Super Prize.

Anonymous
#1721212

You were given somewhat incorrect info. on the website it clearly states the replacement plans begin after the manufacturer warranty. So like the other commenter posted, you'll get the 1st warranty from the manufacturer then the lowes replacement plan

Anonymous
#1717301

Take a look at you plan again. Most of these plans start the day the manufactures warranty ends so the 2 years would turn your total protection into 4 years.

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Review
#1588875 Review #1588875 is a subjective opinion of poster.
Service
Lowes Replacement

Lowes review in Clearwater, Florida: BAIT AND SWITCH

1.0
Details
December 23, 2018 Lowes Manager Adam brought a set to my home, he then proceeded to install it incorrectly. Then they sent someone out he installed the dryer, that installation failed fire marshall inspection. I was promised my money back. Six months later I have 52 phone calls and emails from Lowes. They owe me $1,100. $300. Plus rebate cards. They have done nothing except put me off. To sum this up, I have a washer and dryer in my home I never chose, don't want and can't use because the dryer is a fire hazzard. Flirida Attorney will get a file report first thing Monday morning. Joanne Brady
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Review
#1577691 Review #1577691 is a subjective opinion of poster.
Service
Lowes Washer And Dryer Combination Installation
Cons
  • There are other home improvement stores to go to
  • Communication between sales and delivery company
  • Dont care about you once they have your money
Reason of review
Lowes is crazy, I have A W&D in my home I didn't choose and can't use. I start the process Monday Morning with the Florida Attorney General, then on to the Court House to file on a Company and individual level.
Loss
$10
Preferred solution
GET IT DONE! SIX MONTHS IS CRAZY
Tags
  • Worst Experience I Ever Had

Lowes review in Pompano Beach, Florida: Carpet Purchase and Installation

5.0
Details
I purchased StainMaster carpet from Lowe's. They use Keller Interiors for the installation. I am TOTALLY PLEASED with the carpet and the installation. DON'T BELIEVE ALL THE NAY SAYERS! The job was flawless and perfect in every way. I could not be more pleased!
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Review
#1577576 Review #1577576 is a subjective opinion of poster.
Service
Keller Interiors Carpet Installation
Reason of review
Exactly as described/ advertised
Tags
  • Great Experience In Every Way

Lowes review in Panama City Beaches, Florida: Spectricide Multi bug and ant killer

2.1
Details
Bought the large bag for the perimeter of our home invested by ants and roaches. I am a retired landscape contractor and nursery owner from Texas. I just switched over to Lowes since their plant product looked better quality and health compared to HomeDepot across the street in PCB FL. A bad mistake, the Spectricide Pest Control bag I bought did nothing. I applied as instructed but noticed no kill at all. It almost looked as though the ants enjoyed tripping through the formula. After 2 to 3 weeks I returned the bait back to Lowes for the written guaranteed refund on the bag. Return manager told me I had to contact Spectricide personally to get my refund. I argued how stupid that sounded when they represent the supplier and warranty, to no avail, not a replacement or refund, just negative attitude.
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Review
#1573001 Review #1573001 is a subjective opinion of poster.
Cons
  • Return manager
Reason of review
Return, Exchange or Cancellation Policy
Loss
$13
Preferred solution
Full refund
Tags
  • Pellet Bug And Ant Control

Lowes review in Saint Petersburg, Florida: Kolbolt tape measure

I have been bying kolbalt tape measures for years because they are life time warranty it broke on me went to turn it in for warranty at the service desk was told to go get another one went to the tool dept they don't carry kolbalt any longer was told by the manager Ryan that they would replace it with a craftsman tape went to service desk the woman I talked to was gone another woman said it only carrys a 90 day warranty this is bull I go to lowes because its close to my house I will go little farther down the road FROM NOW ON TO HOME DEPOT
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Review
#1571559 Review #1571559 is a subjective opinion of poster.
Product
Kobalt Tape Measure
Cons
  • Responce to warranty on tape measure
Reason of review
Warranty issue
Loss
$16
3.8
Details
I have spent over $10000 with this store since they opened. up until the last few visits they were excellent for help and friendliness. lately they have been getting less helpful and friendly. in the last year I have purchased a new $3000 lg refrig. 2 new dishwashers,...
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2 comments
Anonymous
#1707004

Gotta say, Mitchell.. From your post, it sounds like you never pay full price or discounted price.

You always want a special deal.

If you have managed retail as you say, you know they make zero money on your loyal patronage. They would probably love it if you switch to another vendor.

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Review
#1567391 Review #1567391 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes review in Fort Myers, Florida: AWEFUL

Don't buy from Lowes, they could care less
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Review
#1564556 Review #1564556 is a subjective opinion of poster.
Service
Xpo Logistics Delivery Service
Pros
  • Horrendous
  • Unbelievably confusing and disorganized
Reason of review
Problem with delivery
Loss
$250
Preferred solution
time loss
Tags
  • Xpo Logistics Unreliable

Lowes review in Orange Park, Florida: Rebate

Why was my rebate denied. I bought paint with my daughter and a friend and they both got their rebate and I didn’t.
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2 comments
Anonymous
#1702650

Why are you asking this question on a public forum rather than asking someone at Lowes? When they denied your rebate they must have given you a reason why. What was it?

Anonymous
#1752533
@Anonymous

really?

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Review
#1559680 Review #1559680 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Order processing issue