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I have never had good luck with Lowes. They promised deliveries and never show. I see personal all over your stores but no one helps. I talk to 7 sales representative and they just point or tell me an aisle number. Even in the aisle they do not assist. Assitant manager...
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3 comments
Anonymous
#1660851

Oh, dang you pulled the widow and military card in one complaint. Oh and old.

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Review
#1437556 Review #1437556 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Tallahassee, Florida - The worst transaction ever for a retail store

1.7
Details
I ordered a washer and dryer on 11\28\18. I was told it would be delivered 12\13\18. Today is 12/31/18, and i am still waiting on items that have been sitting instore for two weeks. They have an "it" issue and cant get the items out for delivery. I have Called store multiple times, called corporate multiple times and customer service multiple times. I have been given 4 different times and dates of delivery with no show, i cant get a resolution and no one seems to be able to help
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Review
#1437555 Review #1437555 is a subjective opinion of poster.
Pros
  • Item i tried to purchase
Cons
  • Management and customer service

Lowes in Rockledge, Florida - There delivery

Waited hours for schedule delivery I call them by the time they said they would be there they said it was being loaded 4 hours after they said it would arrive bought 14 days in advance they didn’t call to tell me about delay worst ever
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Review
#1431031 Review #1431031 is a subjective opinion of poster.
1.4
Details
Can only say how frustrating it is, i get fobbed off from one employee to another, cannot get a clear answer as to when my roof is going to be replaced. It has been two months since we spoke to the sales person. The roof is paid for and now they do not anticipate...
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2 comments
Anonymous
#1617349

Go to Lowes and get a refund. Hire a local contractor to do the job and save some money.

There is no reason to pay Lowes to hire a contractor. When you hire your own contractor you can check their references and you know exactly who is working on your home.

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Review
#1430269 Review #1430269 is a subjective opinion of poster.
1.4
Details
I should have known better to use Lowes to re-roof my house, but I did anyway. I got five quotes from local roofing companies and all were within a two-hundred dollars of each other, but with a Lowes credit card in hand, I could finance it with no interest for eighteen...
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Review
#1427799 Review #1427799 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Lowes Pro Service to repair their defective workmanship
Lowes - Vanity & Bathroom Remodel
I wrote a review on the primary Lowes website, but it was never posted. The project ran two weeks over schedule. After the demolition, it was 17 days before the next workman came out. Workmen show up one day unannounced. On another day, they were expected and never...
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Review
#1417434 Review #1417434 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Bring the shutoff valve up to code.
Ordered $1500 worth of supplies to redo my mothers bathroom. Lowes gave me an delivery date of 2 Dec.2018 (sunday) They called that sunday wanting to reschedule for Monday 3 Dec. 2018. Well supplies have not been delivered as of the time of this complaint. Now they are...
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Review
#1414135 Review #1414135 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
Although the people are nice the leadership is terrible. The garden shop looks like a refuge for plants. when I talked to the manager of the Garden Center he was nice, but it was obvious the place was run down. I also went to Buy a Christmas Tree. There was only 5 or 6...
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1 comment
GranularCommonBuzzard723
#1606502

I hope that Lowes can find leaders for the Homestead store that can correct the poor condition of the store

Review
#1413597 Review #1413597 is a subjective opinion of poster.
Pros
  • Lowes stores
Cons
  • Service
1.0
Details
I've always preferred Lowe's to their competitors but after this experience never again. I purchased a washer/dryer and setup to have them delivered through their delivery service contractor. The night before they called around 8pm with a delivery time frame between...
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Review
#1412815 Review #1412815 is a subjective opinion of poster.
Reason of review
Bad quality
Hired Lowes to remodel a simple Laundry Room. Had to pay all the monies up front. This way your complaints vanish into thin air. They will return calls when they feel like it, they already have been paid. Contract date was 2/7/2018. They admitted that they completed...
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1 comment
h.kitchener
#1601729

The old rule of never fully paying for a job up front still applies. No honest contractor would demand such a thing.

At most, you can agree to 20% down with another percentage upon 50% completion, etc. Bottom line, tho is that it is really not wise to have remodeling done thru any of the big box stores.

They hire some unknown contractor and when he fails to do a good job the store does not take responsibility. Best to check around, talk to friends, get references and such and hire a local contractor.

Review
#1406190 Review #1406190 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$13124
Preferred solution
Price reduction