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Lowes in Sanford, Florida - Gave me the run around

1.0
Details
Have 3 year warranty on mt whirlpool stove.The oven went..called u guys and they sent someone to look at it.They came Saturday said they would be back Wednesday.Got a call Monday saying i called the wrong department.Had me on hold for 45 minutes..gave me a different extention same number...what a shame and a hassel
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Review
#1668333 Review #1668333 is a subjective opinion of poster.
Cons
  • Inaccurate info
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
A glimpse into the life of a subcontractor with Lowe’s.... Our company began working as a subcontractor for Lowe’s back in March of 2016. Originally we were given 4 stores to service. Port Orange, Ormond Beach, Palm Coast, and St. Augustine. It wasn’t until this past...
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Review
#1664393 Review #1664393 is a subjective opinion of poster.
Pros
  • Store manager for store 0742 and his installed sales team
Cons
  • Constant mistakes from the home decor employees
  • Not being guaranteed to be paid for jobs completed
  • No communication between corporate the store or vendors
Reason of review
An explanation as to why the number 1!installer is being terminated!! Also, no notifications and this is crucial to our business and we have lost a substantial amount of money because of this
Loss
$3
Preferred solution
An honest answer and reimburse all of your subs for the corporate “glitch” and all the overdraft fees we all received since we were being paid
Tags
  • subcontracted installations
  • subcontracting drivers
  • wrongful account closure
  • corporate accountabilty
  • Window Treatments
  • Wrongful And Illegal Practices
  • Window Blinds
1.0
Details
Lowes - Fraud sales
I tried ordering a pressure washer off the internet from their website. I did not get anywhere with a local search so I called the customer service # 800-445-6937. I talked to Stephen and was told Panama City, Fl had one and he would have them ship it to my local store...
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Review
#1663928 Review #1663928 is a subjective opinion of poster.

Lowes in Crestview, Florida - Local Lowe's store is a total joke

1.9
Details
The store employees are unknowledgeable, grumpboxes. The store has downsized so they no longer carry supplies for the DIY person, only to contractors. I recently ordered two major appliances, having them sent to the store for me to pick up, and was able to obtain information on shipment and delivery that the store could, or would not acknowledge. Almost making it appear as though accepting the delivery meant that they had to "go to work". They did not want me to pick them up for another 5 days after delivery. Really? Does it take that long to unload the truck and log them into the system?
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Review
#1663793 Review #1663793 is a subjective opinion of poster.
Pros
  • Selection
  • Lots of online appliances
  • Variety
Cons
  • Untrained salesperson
  • Lack of customer service
  • How my order was handled
Reason of review
Poor customer service
Preferred solution
Hire better managers/employees. Start carrying more products in store for everyone, not just rich contractors.
1.0
Details

Update by user Sep 23

When you call you get lies and poor excuses. We are over whelmed, a Corporation this large should know how to conduct it self in a professional manner.

They have not. *** Poor way to treat a customer that spent $3860.00.

Original review posted by user Sep 23

I purchased 4 Samsung appliances for the kitchen...
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5 comments
Anonymous
#1759637

You can file a complaint with the FTC at www.ftc.gov/complaint. If you do a search you will find that the FTC has fined companies for not paying or paying rebates late. also file a complaint with your states attorney general

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Review
#1661837 Review #1661837 is a subjective opinion of poster.
Cons
  • Everything customer relates
Reason of review
Not as described/ advertised
Loss
$326
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer

Lowes in Cantonment, Florida - Rebate Expired

3.7
Details
I purchased just under $800.00 worth of paint from Lowe's because of the rebate. There were other paint stores having sales, but the rebate was the better deal percentage-wise on the purchase. I went online to get my rebate, only to find out the rebate had expired before I could redeem it. 30 days is not long enough to claim a rebate, when most organizations provide 90 days. Next time, I'll buy elsewhere to get a direct discount, even if is less than what is offered at Lowe's.
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2 comments
Anonymous
#1751873

Why isn't 30 days long enough to claim a rebate? If you hadn't bothered to claim it within 30 days you would probably have forgotten about it after 90 days and still complained. Not their fault you are a procrastinator and couldn't file your rebate in a timely manner.

Anonymous
#1752417
@Anonymous

I guess you didn't read my comments...I filed it 2 days after purchase. Have a great day

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Review
#1660890 Review #1660890 is a subjective opinion of poster.

Lowes in North Fort Myers, Florida - WORST installation experience for windows

Lowe's installed 5 Pella windows, left WITHOUT caulking outside, left it bare wood, said they "had no caulk". Tropical storms and wind here in Florida (July). Caulked windows myself with Flex Seal and now I'm told I "voided" their warranty. Stupid, careless and incompetent does not even describe their actions. I rate their installation service as a MINUS 10. STAY AWAY, find a local company instead.
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Review
#1656077 Review #1656077 is a subjective opinion of poster.

Lowes told us washer/dryer would be delivered today. 3 days in a row.

Absolutely the worst customer service we have ever experienced. Never again, will purchased form local independent.
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Review
#1654756 Review #1654756 is a subjective opinion of poster.
I have never been so dissatisfied with a vendor until my experience with Lowe’s this week. It was so bad that I canceled my elderly parents refrigerator after four days of not showing up, when they promise next day delivery, and went with famous Tate. Their delivery...
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3 comments
Anonymous
#1748528

Guess what...the same delivery contractors work for both Lowe's and Home Depot

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Review
#1653570 Review #1653570 is a subjective opinion of poster.
Pros
  • Unbelievably confusing and disorganized
Cons
  • No consideration or respect whatsoever
  • Dont care about you once they have your money
  • How my order was handled
Reason of review
Problem with delivery
Preferred solution
Full refund

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes in Vero Beach, Florida - Miserable excuse for a big outfit like Lowe's. They will soon be very small.

On Labor Day, went to buy a refrigerator and microwave oven. Was told everything was in stock and would be delivered in a few day. Set up a delivery date. WE UNLOADED OUR OLD REFRIGERATOR BUT NO ONE SHOWED UP. WAS RESET FOR THE FOLLOWING Wednesday. Again unload refrigerator. Again no show. After holding on phone for 30 minutes, we were told the merchandise was not in stock and ETA was not available. Ridiculous. No concern that the customer took 2 days off work . Get smart....do not buy their products. They do not give a damn.
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Review
#1652003 Review #1652003 is a subjective opinion of poster.