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1.0
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Update by user Oct 24

I had to call FTC and make a claim. Then when I contacted Lowes to tell them what I did, I received a very unfriendly email back with more BS.

Then in 2 days my rebate was completed (amazing).

But then it took them 2 more weeks to get it to me. If anyone has the same...

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5 comments
Anonymous
#1759637

You can file a complaint with the FTC at www.ftc.gov/complaint. If you do a search you will find that the FTC has fined companies for not paying or paying rebates late. also file a complaint with your states attorney general

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Review
#1661837 Review #1661837 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Everything customer relates
Reason of review
Not as described/ advertised
Loss
$326
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer
Resolved

Resolved: Lowes in Naples, Florida - Baker Roofing Company

5.0
Details

Update by user Feb 08

Lowe’s gave us a 25% refund

Original review posted by user Jan 09

This is an update on my six month journey through *** with Lowe’s and Baker Roofing Company based out of Bonita Springs, Fl. Long story short. It took six months to get a new roof put on my house. The new roof was patched and repaired more than my 20 year old prior roof. I asked for a 25% refund from Lowe’s. Due to the fact that the roof was put on by a bunch of amateurs not professional roofers. I received the refund in a matter of days no questions asked. Guess they had a lot of complaints on Baker Roofing Company. I’m happy it’s over. I got my refund. Baker Roofing Company did the best they could to fix all the problems with the roof installation. Time will tell, how long it’s going to last.
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2 comments
Anonymous
#1663484

Baker Roofing is a sorry *** company. Called about new roof leaking, wall and ceiling ruined.

No damn response yet.

Called weeks ago. Should go out of business.

CriminalMonkey511
#1631890

Where to begin please dont lose interest because of such a horrendous experience from he'll! I will try to touch on the biggest mishaps.

No preinstallation review checklist or completion of certicate filled out, no labor or material warranties. Someone besides the sub-contractor signed his signature and other illegal contractual transaction. Roofed over graping holds, rotten decking, no ice & water shield, no state required drip edge, used existing flashing, etc. Etc.

Ended up with more leaks than i had before Lowe's install. Enclosing I now have mold because of install was 5-1-2018.

Bottom line if you want to make Lowe's accountable no matter what you have been told please contact me. Single no results only in numbers.

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Review
#1444569 Review #1444569 is a subjective opinion of poster.
Service
Lowes Roof Installation
Resolved

Resolved: Lowes in Tampa, Florida - Promises, promises

4.3
Details

Update by user Jul 07, 2017

Once the customer service group was contacted, they immediately contacted the local store. I was contacted, the same day by Kaitlyn, and she was able to speak with the Lowe's credit card servicer and was able to adjust my terms to the 0% for 18months.

This was my biggest concern as the interest was almost $100 per month. It took Kaitlyn approx.

7 minutes, yes minutes to solve this issue. Thank you!

Original review posted by user Jul 03, 2017

Where do I start? Estimate did not incl leveling compound which ended up being another $800 (almost). I was told from the beginning that if I got the Lowe's card it would be 0% financing for 18mos to have flooring installed, still waiting on the 9% financing for 2 months now. I was told it would be about $100 to have 2 toilets reinstalled, after floors done. That came out to almost $300!! The customer service from the supervisor in the installation office, Stephanie, is the worst I've ever experienced. Zero communication. This was the first time, and the last time, I will use Lowe's for any installation. Next time, I'll do it myself!
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Review
#1069322 Review #1069322 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Floors themselves look great
  • Sales associates in the store
Cons
  • I have not recvd the 0 percent financing for 18 mos
  • That the leveling was not incl in the estimate
  • Supervisor in the installation dept
Reason of review
Financing
Preferred solution
Price reduction
Resolved

Resolved: Lowes - Flooring Installation Review from Palm Bay, Florida

Friday, March 24th, Lowes came out to estimate foor tile to be installed in kitchen. Here's where things went wrong: #1 went to pick out tile/materials on Saturday, March 25th. Was told couldn't until the estimate came in, and that be on Monday, March 27th  #2 Monday came and heard nothing , Tuesday came and heard nothing , Wednesday came and heard nothing, Thursday called to see what was going on #3 Told they were waiting for me to pick out tile.  Explained what happened. They they apologized and said they'd fix it  that I needed to come in and pick out the materials/tile #4 went in on that Friday, March 31st picked out supplies and paid on Lowes Credit Card.  They asked if the next Saturday, April 1, in the MORNING  was ok to drop supplies/materials off. I said yes.  Then, I was told installer would call to set up appt to install, and if I hadn't heard anything by that Following Tuesday, to call them.I said, "OK".  #5 Woke up at 730 am Saturday, April 1 waited until 11:30 am and hadn't heard anything. #6  I Called the store, and they asked if delivery had contacted me. I said,"No."They said they'd find out whats going on and call me back. They Called me back saying delivery hadn't left yet store yet. I said I had to reschedule then because I had errands to run. I also said if they messed up the reschedule, I'm done and want my money back. She said, "Ok", and she'd have delivery call me or she would call me.  I never heard back after that. So I left and ran errands. While on my way home from runnings errands, I called the store to see what was going on. I Had to leave a message with a male because the 2  females had been working  with since the first problem was at lunch.  #7 I Came home to find supplies and materials left in my  driveway. I Had to break it all down to carry it in since it was all on a pallet and too heavy.  #8 i waited until Tuesday, April 4th, as advised for installers to call to make appt.They never called. I called the store, and she she said installers should've called me. She said she'd see what was going on and call me back. I, then, explained how the materials were left on my driveway. She said she told delivery to do that because  I didn't answer my phone (lie from them, they never called me). She called me back, and said installer said my file was on their desk to be called and they'd go ahead and call since I called. They called and set up appt for Thursday, April 20th  #9 April 20th: install day, and hadn't heard anything. I got a phone call at 8:30 am because installers went to my old house after I told them in the store 3 times to change my address. #10 Installer said they gave us unsanded instead of sanded grout, and gave us a metal piece we didn't need.  #11 to add fuel to the fire, installer said this will be a 3 day job now because they told him we had floating hardwood instead of glued hardwood. #12 Installer called the store to tell them about the flooring, and they said that it's more money to take up the glued hardwood and they'd call me. He said he told them that wasn't a good idea because I'm upset already.  Installers will be returning for next 2 days to finish this job.
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Review
#1036803 Review #1036803 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Order processing issue
Resolved

Resolved: Lowes in Plant City, Florida - Price Match NOT

1.0
Details

Update by user Feb 20, 2016

Lowe's has contacted me on this and I cannot say enough about the excellent service I received. They reviewed the facts of my complaint and honored their price match just has they promised.

Also, they contacted me often to be certain the item was delivered in a timely manner and to my satisfaction.

Thankfully, they do listen. Hopefully, training will be considered for those that did not.

Original review posted by user Feb 03, 2016

So much for Lowe's "Price Match"...it isn't guaranteed at all. Per there own website they state: "We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad, and we'll beat their price by 10%. If a competitor is offering a percent off discount, we’ll match the final net price the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation or to damaged items. Limited to reasonable quantities." No where in this does it say they have the right to say that they can turn it down if they are going to lose money on it. So don't even try......and if you aren't happy, their Supervisor in Customer Support will ever so politely tell you there is no one above him to help you. End of story. Well...sadly, Lowe's not only lost a valuable customer and Lowe's Card holder...they lost our trust.
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Review
#783359 Review #783359 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Customer service from assist manager
  • Unwillingness to offer assistance
Reason of review
Poor customer service
Tags
  • Not Guaranteed Price Match

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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