Lowes Installation Reviews in Cape Coral, Florida
(2 of 211 reviews match)
Lowes in Cape Coral, Florida - Samsung Dishwasher
. I have had issues with the dishwasher from the date of installation. I was not informed when I purchased the dishwasher that it did not have an element to dry the dishwasher. It has a fan that air dries the dishwasher. Your hot water must be turned up all the way to create enough steam to dry the dishes and then when it cycles to leave the door open. This does not seem energy efficient to me. I had a service call prior to the warranty ending due to not cycling, nor the soap dispenser not opening and the repairman was able to fix the dishwasher under warranty. Now the dishwasher is doing the same thing. I called Samsung first and they informed me that they showed no service on the dishwasher and there was nothing that they could do to help me. I was extremely frustrated because I spent $697 on the dishwasher. I went into the Lowes store and the gentleman told me to call the Lowes Customer Service. I was informed by a Representative that I would have to pay for parts and service for a dishwasher that has not worked for 2 months. I am extremely disappointed that Lowes does not stand behind the products that they sell and service.
- Customer service received
Reason of review
Damaged or defective
Deliver product or service ordered
Lowes in Cape Coral, Florida - Purchased a new wood flood and installation
the installers were great - everything was great - Until we got to the end. after all was finished, we ended up with 2 1/2 boxes of flooring material. I understand the need for extra, in case, but..... I brought the two untouched boxes back and got a refund - no prob. When I asked about a refund on the installation charge - I was told, we don't do that. Their explaination was - that's standard practice. Truth - the store wants to charge extra - they order extra material, charge for the installation and ...... Luckily, we told the installer to leave the boxes or we would have lost that money too.. Lowes way of looking at it - charge an extra $100 for something they did not do, no big deal, tell them everybody does it...
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