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Lowes in Jacksonville East, Florida - Terrible customer satisfaction with fence issue.

Same issues as stated in other complaints. Entire fence is splitting, cracking, warping, falling. Lowe’s offered $1500 for a $6718 investment. Rejected their offer. Shocking & disappointing to not honor 20 year warranty (which was voided by their contractor) especially for a senior citizen on fixed income & no means to replace.
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Review
#1631109 Review #1631109 is a subjective opinion of poster.
Cons
  • No satisfaction
Reason of review
Warranty issue
Loss
$6718
Preferred solution
Full refund
Tags
  • poor service bad warranty
Is it true lowes will not install indoor outdoor carpet unless it is under air?
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1 comment
Anonymous
#1730692

I doubt that you will find many places that will install any kind of carpet under water. Where are you planning on installing carpet that wouldn't have air above it. It seems like you have a rather odd request.

Review
#1618960 Review #1618960 is a subjective opinion of poster.
1.0
Details

Update by user Aug 09

Will wait short time for Lowe's to respond and fix the problems. if not the figure I have reported as a loss is what the window repair company has quoted me to fix the problems.

Original review posted by user Aug 09

Installed 5 replacement top of the line Pella windows 7/29/19 on my home by Lowes....
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Review
#1618243 Review #1618243 is a subjective opinion of poster.
Pros
  • Products themselves are quality
Cons
  • Terrible installation
Reason of review
Lack of competent installation and follow up
Loss
$550
Preferred solution
Let the company propose a solution
For years boy and girl scouts have been able to sell cookie and thing at Lowes my eight year old who is a Freedom Athletic member this is a extremely competitive sport and is very costly , so they sell candy bar popcorn etc when I asked when her team could sell some at...
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2 comments
Anonymous
#1729396

I think that these children's parents should foot the bill for all of these extracurricular activities.

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Review
#1614489 Review #1614489 is a subjective opinion of poster.
Pros
  • Great commerical service

Lowes in New Port Richey, Florida - Customer support

1.0
Details
Nothing happened they blew me off like I didn't even matter
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Review
#1611808 Review #1611808 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Acknowledgement then I'm a customer that spends thousands of dollars
Tags
  • Lack Of Customer Support
1.0
Details
Lowe's didn't even attempt try anything different on every turn of items after thousands of dollars were spent on other items return policy horrible always go to home Depot from now on
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1 comment
Anonymous
#1726582

What is your complaint? Are you trying to return items without a receipt, special order items, discontinued items?

All stores including Home Depot have return policies. If you can't follow their polices you can expect problems with your returns anywhere you shop.

Review
#1611759 Review #1611759 is a subjective opinion of poster.
Pros
  • Product and price
  • Pricing
Cons
  • Thoughtfulness
  • Didnt even try another solution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
1.3
Details
In early May I purchased vinyl plank flooring from Lowe’s. It was a top of the line product. I installed it with a friend. I have installed before with no problems and he had installed similar flooring several times. A week and a half later, some of the planks began...
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3 comments
Anonymous
#1724526

Lowe's didn't manufacture the product so they are not liable for it in any way. The days when locally owned retailers stood behind the products they sold are LONG gone!

Thanks to people like you trying to save a few cents by shopping at the box stores.

And now, you want them to stand behind the product THEY didn't make? Not going to happen.

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Review
#1606630 Review #1606630 is a subjective opinion of poster.
Pros
  • Product and price
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
We bought a slide-in electric smooth top Whirlpool stove, over the range GE microwave, LG french door refrigerator from Lowe's in 2017. All three appliances are JUNK. The microwave has blown a fuse 6 times and finally blew completely. The stove does not regulate the...
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1 comment
Anonymous
#1719578

Why are you blaming the store rather than the manufacturer? Lowes doesn't make the appliances.

It doesn't sounds like you are purchasing appliances from the lower end of the offerings if the oven isn't self cleaning.

Even so, it is odd to see 3 appliances fail including a broken door on the refrigerator. Makes on think there may be some abuse of the appliances going on.

Review
#1594848 Review #1594848 is a subjective opinion of poster.
Reason of review
Poor quality
Loss
$1800
Preferred solution
Let the company propose a solution
1.0
Details
On 6-16-18 I purchased the 2 year replacement plan on a Fan. The fan malfunctioned on 6-30-19. I called the Lowes replacement plan department and was denied because the fan was still covered by the manufacturers warranty. I learned that the manufacturers warranty is...
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3 comments
Anonymous
#1721322

I am very surprised at the number of seemingly very smart people who always purchase the extended warranty plan. Every consumer publication advises against buying them and says that they are almost always a bad idea. The odds of the extended warranty being a good deal are about the same as you winning the Publishers Clearing House Super Prize.

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Review
#1588875 Review #1588875 is a subjective opinion of poster.

Lowes in Clearwater, Florida - BAIT AND SWITCH

1.0
Details
December 23, 2018 Lowes Manager Adam brought a set to my home, he then proceeded to install it incorrectly. Then they sent someone out he installed the dryer, that installation failed fire marshall inspection. I was promised my money back. Six months later I have 52 phone calls and emails from Lowes. They owe me $1,100. $300. Plus rebate cards. They have done nothing except put me off. To sum this up, I have a washer and dryer in my home I never chose, don't want and can't use because the dryer is a fire hazzard. Flirida Attorney will get a file report first thing Monday morning. Joanne Brady
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Review
#1577691 Review #1577691 is a subjective opinion of poster.
Cons
  • Communication between sales and delivery company
  • Dont care about you once they have your money
  • There are other home improvement stores to go to
Reason of review
Lowes is crazy, I have A W&D in my home I didn't choose and can't use. I start the process Monday Morning with the Florida Attorney General, then on to the Court House to file on a Company and individual level.
Loss
$10
Preferred solution
GET IT DONE! SIX MONTHS IS CRAZY
Tags
  • Worst Experience I Ever Had