(15 of 4844 reviews match)
Latest review first
Lowes in Apollo Beach, Florida - Patio table and chairs
Customer service was appalling. Tried to buy merchandise from two different stores. One had no table so I called another store and asked if the table they had in stock could be sent to store closer to my home. I was told other store would have to pick it up. Called first store again and was told they couldn't do that. Then I was told they did not have the chairs I needed even though I was originally told they did. Told to order on line, so I did. I received one defective chair. Will attempt to get that resolved. Wish me luck.
- Would rate zero stars if i could
- Terrible customer service
- Staff incompetent
Reason of review
Damaged or defective
Deliver product or service ordered
Lowes wastes peoples time
I placed an order online and received all the items via UPS except for one item which it said had to be picked up in the store. After waiting a few days I checked the order online and it said that it was "Ready for Pickup". I went to the store and they did not have the item and indicated it was special order and they would contact me when it arrived at the store. I told them the website said it was ready for pickup and they couldn't have cared less. They said special order items trigger that on the website when the order is placed with the vendor and I should have known they would call me when it was in. I have attached a screenshot of "Ready for Pickup" - is there something I a missing???? I even called Lowes customer service and they said the same thing????? How am I supposed to know that the store will call me and to ignore the instructions given on the online order?????????????????????????????????? There is no customer service - no one tried at all to make sure I didn't have to return to the store and get it shipped directly to me as that is what I originally wanted and then had to go to the store to pick up something that was not there. The feeling that they didn't care was just so strong. Incidentally, I have purchased 22k in kitchen cabinets and 8k in appliances from that store over the last 2.5 months and they couldn't have cared less. I told the manager I wouldn't shop there anymore and told the customer service rep on the phone that as well and they just said "ok". There are so many complaints about Lowes on the internet and I completely understand why - there is a real service ethic that is non existent.
- Poor customer care
- Store manager and customer service
Reason of review
Problem with delivery
Lowes - Installation Review from Miami, Florida
The worst service in my whole life I'm still waiting for the installer to install my door Was removed by his assistant it is 400 promised to be here at 9 I changed my mind I don't remodel my kitchen with these people It was a complete frustration since begginer and still going on No door so ever The technician installer who knows Maybe he is coming Tido g a donkey The assistant taking a nap in his van and without doors Worse service in town Thanks God I didn't sign contract to remodel my kitchen I'll tell my neighbors who are waiting for my experience with lowes in Hialeah to change their doors Very frustrated
Reason of review
Poor customer service
Lowes in Port Saint Lucie, Florida - Purchase of Laminate Flooring Turns into Nightmarish Experience
Mid February decided to purchase laminate flooring material through Lowe's. Called flooring dept at my local Lowe's and arranged to have room measured. Took 2 weeks - end of Feb before guy shows up to measure. Meanwhile I'd looked online at patterns, saw one I liked, called store and was told pattern not in store so I would have to order it. OK. When sample arrived, it looked nothing at all like Pergo picture so took it to store to have them call Pergo and have them send one that looked more like picture. Flooring guy says to me, "wait, let me check samples we have in store to see if we can find something better" (HUH? - thought you said you don't have that pattern in store!) Guy comes back and says no, something is wrong, all our samples look like one Pergo sent you. By this time a month has elapsed and I still don't have my flooring so I selected a different pattern at the store. Guy says he's ordered it (I'm there 3 hours waiting for him to complete transaction!) and flooring will be in by March 20th and installed following week (March 23rd). March 23rd, no word from Lowes regarding delivery, install, anything at all, so I call store and am told my flooring has been there since March 17th and they have no idea why it hasn't been delivered. It is finally delivered March 26th (stacked in 7 - 4' high piles right inside my front door). I tell the guy I don't think that's a good place to leave it but he says he's only authorized to deliver to inside my door. Meanwhile I call the installation guy to verify installation is scheduled for March 29th. Installer questions me about humidity and temperature conditions in room where laminate is to be installed then tells me he won't install that product because it isn't suitable for temperature/humidity conditions in my home, and recommends instead that I purchase ceramic tile. So both install guy and I make separate calls to Lowes telling them they need to come and get the laminate flooring that day. As luck would have it, my doorbell rang and when I went to answer the door, two of the 4' high piles fell over hitting me in the leg and resulting in a hematoma the size of a melon and excruciating pain. I immediately called the store manager (Mark) to report what had happened, and he told me to seek medical treatment and that he would be sure to have everything picked up the following day (27th). Didn't happen and everything is still stacked inside my door, and to make matters worse (if possible!) install crew shows up early this morning because no one at Lowes had remembered to inform them job was cancelled. Crew calls their boss and he confirms that job was cancelled and he will call "Mark" to find out why stuff is still at my home and why his crew wasn't told about cancellation. I've also called "Mark" 4 times today to find out why this hasn't been picked up as promised, calls have not been returned. Time is now 4:00 pm and stuff is still here blocking my entryway and still on my Lowe's credit card (almost $3,000). Seems fairly obvious, if you do business with Lowe's be prepared to experience delays, misinformation and all in all extremely substandard poor service (perfect example of adage: Left hand doesn't know what right hand is doing)...
- Customer service received
- Wrong product delivered
Reason of review
Poor customer service
Let the company propose a solution
Lowes Deceptive Ordering and Happy Review Policy
Lowes has an amazingly sweet staff designed to grab your money quick but then try to get your merchandise delivered and don't complain about our terrible service. When the refrigerator in my condominium died I started searching for a replacement online for a unit that would match the limited space available. I found a match on the Lowes website but their delivery and pick-up policy was not clear so I called the company for clarification before placing the order. I explained that my niece was living in the unit and I needed the unit delivered as soon as possible as she had a new baby and milk in the freezer that had to stay frozen. The women on the line told me that the unit included free delivery and pickup of the old unit and delivery would be no problem. I thanked her and said I would go online and order it and she told me that I could place the order with her and there would be no need to go back to the website. We received the order notification via email and I forwarded it to my niece to schedule delivery. She called me back within minutes to tell me that the unit would not be delivered for at least 2 weeks as it was a special order item - this was never mentioned when Lowes took the order. I tried to cancel the order so I could get the items somewhere else and customer service told me that it would be 5-7 days before the money would be refunded as they already charged my card. As I was complaining customer service kept telling me that they did disclose to me the delivery date which was getting me even more irritated. I said please point out where on this order it says the date when this order can be delivered. She pointed me to a small date on the delivery button on their website. I said "I never got to order this online your sales department took the order over the phone". She says I know but I wanted to show you that we do tell you how long it will take for delivery. What really pushed me over the edge is we still don't have the refrigerator but received a survey email questioning the unit. Well we gave them the feedback their terrible and deceptive service deserved. Today we got back that they rejected the survey review because it didn't match their guidelines. Since the survey was pretty much to the point I am guessing happy reviews are only accepted.
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