Lowes Reviews in Jacksonville, Florida
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(8 of 4889 reviews match)
Lowes in Jacksonville, Florida - Vanity & Bathroom Remodel
I wrote a review on the primary Lowes website, but it was never posted. The project ran two weeks over schedule. After the demolition, it was 17 days before the next workman came out. Workmen show up one day unannounced. On another day, they were expected and never showed up or called. Their boss had sent them to another job. Lowes promised to send someone out to hang a toilet paper holder they forgot to order and never did. The toilet was installed with the shutoff valve so close, it's no longer usable. Overall the quality of the work was good.
Reason of review
Bring the shutoff valve up to code.
Another Customer Lowes can care less about.
I also bought a water softer, it lasted about a year. I bought a 4 year warranty with it. When it went bad, they offer only the money of the product I bought. When I bought it, they said it was a service contract, but they do not offer service in my area. Now that it is broke, they only want to replace the product with a gift card to their store and I will have to pay for the delivery fee and the service contact all over again. Hmm. Something that should not cost me a thing to replace is now costing me $$$$$. That is the biggest scam to consumers I have ever seen. What a markup to charge a customer for a product they had a service contract on. Buyer beware of the warranties. I don't know now what to do, because I still need a water softer, but don't have the money to pay for delivery and purchase the new agreement. I don't believe I should have too. What do you think customers?
Lowes Customer Care
- See my comments
Reason of review
Lowes in Jacksonville, Florida - ANOMOUS
I AM SOOO PISSED!!!! I WENT TO CHECK OUT AND THERE WAS A BLOND GIRL WHO WAS HIGH ON SOMETHING. I HIGHLY BELIEVE IT IS SO TERRIBLE AND UNPROFESIONAL TO COME TO WORK ON DRUGS!!!!!! SHE WAS SO RUDE AND DISRESPECTED ME. IM SO UPSET. I DO NOT UNDERSTAND WHY THEY ARE LETTING HER STILL WOR THERE. IT IS A DESCRACE TO THE COMPANY AND ITS DISRESPECTFUL TO ALL THE CUSTOMERS. I MEAN ITS SUPPOSED TO BE A FAMILY PLACE TO SHOP NOT SOME DRUG RAVE!!!!! I WILL NECER GO THERE AGAIN!! I WILL DEFFINATLY NOT RECOMEND ANYONE TO GO THERE! WORST PLACE EVER!!!!!!!!!!!!11
Reason of review
Poor customer service
Let the company propose a solution
Lowes in Jacksonville, Florida - 3 Dryers, 4 Refrigerators, 5 Days off of work
I purchased all of my appliances from Lowes for my first home: Washer, Dryer, Dishwasher, Refrigerator, Range and Microwave, all stainless steel. My fridge was on backorder for a month because it was a special order, which I totally understand. The rest of my appliances were delivered in April. I started using them all right away. I noticed that my dryer was taking 3 cycles to dry my clothes, so I called Lowes and they came out and replaced both my washer and dryer since the dryer I had just purchased was discontinued and I wanted to have matching brands. Well the new dryer they brought me was defective and I had to wait another day until they could get me a new one. My fridge finally arrived, however when it did it had huge dents all in the side, so I sent it back. Second fridge was supposed to come two weeks later but it was too damaged to deliver. Third fridge comes and this one had major scratches to where you could see the paint below and it was the first side you saw in my kitchen. Fourth fridge arrives in June and I finally have a fridge I can deal with. I had to *** 5 day of work, 1 for delivery, which I am totally fine with, but the other 4 were for things that were their fault. One of the managers said they even inspected the fridge before it left, but obviously not when it was delivered with major dents. This process took over 2 months and what did I get for spending a few thousand dollars with Lowes? A $300 discount off my fridge. The customer service I had experienced with Lowes was terrible. The manager was not returning my calls or emails for over 2 weeks, apparently she was out on medical leave, someone else should be responsible for those calls and emails. I will never purchase another appliance or housework from Lowes. It was a very stressful experience, especially for being a first time homebuyer.
Lowes Delivery Service
Reason of review
Damaged or defective
Lowes in Jacksonville, Florida - Forced to unfairly pay more for tile instalation
I purchased tile from Lowe's for the family room , dining room and hall way. I paid to have a Lowe's employee come out measure and look around. I was given a price for everything, the tile, grout, thin set, self leveling material, quarter rounds to go on the base boards, and transition pieces. I was very through to make sure $ 4172.49 covered everything. They showed up at my house at 9 AM as scheduled, I was out of town at a meeting so my 24 year old son met them. He was told the floor was not level enough. He called me on my cell phone and I spoke to the installer that assured me someone from Lowe's would contact me in 30 minutes and they left. Of course I never received a call. When I returned home I called Lowe's after 3 tries to speak to a human being and being transferred to extensions that did not answer or hung up on I demanded a manager. I spoke to a person who at least claimed to be a manager but obviously was not very experienced and he transferred me to installation which said they knew nothing about it and would call me back. When they called me back they said I would have to pay $800. to have my floor leveled. To say the least I was extremely upset. We agreed on a price that I paid to have the work done and now that want more money. I told them fine we would level out the 2 spots they were referring to and to come back tomorrow. I was then informed if we leveled it and the installer did not think it was done properly they still would not install my floor. The manager finally cut the price to $400.00 which of course they demanded up front before they even show up. Keep in mind I spent an hour at work dealing with this mess and I have nothing but bare floors, all of my family room furniture and dining room furniture is shoved in every hole possible even outside under an awning, There is no where to eat dinner, no where to sit and this is already Wednesday. So basically if I don't pay them more money I am stuck. I have spent a small fortune at Lowe's over the years but after this I will drive right past them to Home Depot. I am anxiously awaiting what will happen tomorrow when they show up here. I will be here and I will watch everything they do.
- Lousy service after the sale
Reason of review
Poor customer service
Lowes - 12945 Atlantic Boulevard, Jacksonville, FL
When they say it's a "do it yourself" store, they really mean...do it yourself. Calling in and asking for quotes, assistance or advice is hopeless, you'll be transferred EVERYWHERE. When stopping by for a visit the people at the store make you feel like you're wasting their time. Even the large black bouncer assigned to greet and assist in your returned items at the front of the store becomes frustrated when it appears you're going to make work for them, "...ah nah dawg, wut chu waunt? wut chu waunt? Ho dup, ho dup, no no shoo, we don doo dat!" I always encourage people to "test drive" and see for yourself, give them a call (904) 486-4701 or stop by, you'll see what I mean.
I parked my car around 7 o'clock in the morning and i came back to pick up my car back around 1 o'clock in afternoon. however my car was gone. I tried to look for the notice sticker or signs around the parking lot. but i could not find any signs of my car. therefore I went inside to the lowes and asked about the car. They said they called the towing service and took the car away without noticing me. There was no notice sticker nor call from them. I even left my phone number and name front of the car. I paid $130 to get my car back. We can not see the warning sign around the parking lot easily. Therefore I am trying to tell to those workers who works in building structures or people who needs to buy some stuff. I recommand to go to the Home depot. Because Lowes can tow your car away if you are not showing up about 4 hours. I am so disappointed. They got better customer services also we can see the parking warning signs easier than lowes. Lowes is so cheap that they will tow your car away without call or notice tag if you park your car for a while. Also Lowes is not really helpful to us. If our car broke down front of the Lowes, we can not park the car. Beacuse they will tow your car without noticing even if your car is broke. I truely recommand not to use lowes. They are so cheap and not helpful to us.
Lowes in Jacksonville, Florida - Lowe's customer service stinks for me
I bought a refrigerator from lowes, I purchased the lowes adavantage service, well my refrigerator broke down I lost all the stuff in my maytag refrigerator and I called lowes to get it fixed. well.... theytold my someone would be at my house between 8 to 5 after sitting all day waiting on the service guy to show up. I started calling around 3 well.......now it is 8:00 and the regency square manager of lowes told me the service guy said I never answered my phone and I wasn't home so the guy wasn'T COMMING...I told him I have been here all day I gotr up at 6am to make sure I was ready for him. he said well he isn't comming and you have to reschedule!!!!!! I said no i have waited all day it was his job to make sure he showed up!!! he said mam the service has nothing to do with Lowe's????? I asked him why was it called Lowe's service advantage??????? if it had nothing to do with Lowe's ? he said sorry but you have to call them tomorrow and reschedule, I asked for the corp. office # he said all they are going to do is call me and I just told you the service has nothing to do with Lowe's . I told him your company is only as good as your service, if your service sucked , the company sucks. I told him what good was the warranty when they don't honor it??? I am sorry you do not treat customers like that!!!!!! not if you want them to come back! I have bought the frig, a dishwasher, and a washing machine but I will never buy another thing in Lowe's you just don't treat people like this !!! they say word of mouth goes a long way I have a big mouth and will never miss an opportunity to rag on Lowe's
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