State: Florida City: Jacksonville Clear all filters (8 of 4784 reviews match)
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Lowes - Vanity & Bathroom Remodel
I wrote a review on the primary Lowes website, but it was never posted. The project ran two weeks over schedule. After the demolition, it was 17 days before the next workman came out. Workmen show up one day unannounced. On another day, they were expected and never...
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Review
#1417434 Review #1417434 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Bring the shutoff valve up to code.
I also bought a water softer, it lasted about a year. I bought a 4 year warranty with it. When it went bad, they offer only the money of the product I bought. When I bought it, they said it was a service contract, but they do not offer service in my area. Now that it...
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2 comments
Anonymous
#1393190

no product defect warranty, which is what you have, covers shipping and installation. Just for the replacement of the product itself.

That is the way the law is written. Why would they go above and beyond what the law stipulates, especially when they have people crawling over themselves to shop there?

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Review
#1133071 Review #1133071 is a subjective opinion of poster.
Cons
  • See my comments
Reason of review
Warranty issue
Loss
$600
Preferred solution
Full refund
4.0
Details
I AM SOOO PISSED!!!! I WENT TO CHECK OUT AND THERE WAS A BLOND GIRL WHO WAS HIGH ON SOMETHING. I HIGHLY BELIEVE IT IS SO TERRIBLE AND UNPROFESIONAL TO COME TO WORK ON DRUGS!!!!!! SHE WAS SO RUDE AND DISRESPECTED ME. IM SO UPSET. I DO NOT UNDERSTAND WHY THEY ARE LETTING...
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1 comment
Anonymous
#1038672

I bet that blonde girl knows how to spell!

Review
#692127 Review #692127 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Jacksonville, Florida - 3 Dryers, 4 Refrigerators, 5 Days off of work

I purchased all of my appliances from Lowes for my first home: Washer, Dryer, Dishwasher, Refrigerator, Range and Microwave, all stainless steel. My fridge was on backorder for a month because it was a special order, which I totally understand. The rest of my appliances were delivered in April. I started using them all right away. I noticed that my dryer was taking 3 cycles to dry my clothes, so I called Lowes and they came out and replaced both my washer and dryer since the dryer I had just purchased was discontinued and I wanted to have matching brands. Well the new dryer they brought me was defective and I had to wait another day until they could get me a new one. My fridge finally arrived, however when it did it had huge dents all in the side, so I sent it back. Second fridge was supposed to come two weeks later but it was too damaged to deliver. Third fridge comes and this one had major scratches to where you could see the paint below and it was the first side you saw in my kitchen. Fourth fridge arrives in June and I finally have a fridge I can deal with. I had to *** 5 day of work, 1 for delivery, which I am totally fine with, but the other 4 were for things that were their fault. One of the managers said they even inspected the fridge before it left, but obviously not when it was delivered with major dents. This process took over 2 months and what did I get for spending a few thousand dollars with Lowes? A $300 discount off my fridge. The customer service I had experienced with Lowes was terrible. The manager was not returning my calls or emails for over 2 weeks, apparently she was out on medical leave, someone else should be responsible for those calls and emails. I will never purchase another appliance or housework from Lowes. It was a very stressful experience, especially for being a first time homebuyer.
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Review
#678369 Review #678369 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes in Jacksonville, Florida - Forced to unfairly pay more for tile instalation

I purchased tile from Lowe's for the family room , dining room and hall way. I paid to have a Lowe's employee come out measure and look around. I was given a price for everything, the tile, grout, thin set, self leveling material, quarter rounds to go on the base boards, and transition pieces. I was very through to make sure $ 4172.49 covered everything. They showed up at my house at 9 AM as scheduled, I was out of town at a meeting so my 24 year old son met them. He was told the floor was not level enough. He called me on my cell phone and I spoke to the installer that assured me someone from Lowe's would contact me in 30 minutes and they left. Of course I never received a call. When I returned home I called Lowe's after 3 tries to speak to a human being and being transferred to extensions that did not answer or hung up on I demanded a manager. I spoke to a person who at least claimed to be a manager but obviously was not very experienced and he transferred me to installation which said they knew nothing about it and would call me back. When they called me back they said I would have to pay $800. to have my floor leveled. To say the least I was extremely upset. We agreed on a price that I paid to have the work done and now that want more money. I told them fine we would level out the 2 spots they were referring to and to come back tomorrow. I was then informed if we leveled it and the installer did not think it was done properly they still would not install my floor. The manager finally cut the price to $400.00 which of course they demanded up front before they even show up. Keep in mind I spent an hour at work dealing with this mess and I have nothing but bare floors, all of my family room furniture and dining room furniture is shoved in every hole possible even outside under an awning, There is no where to eat dinner, no where to sit and this is already Wednesday. So basically if I don't pay them more money I am stuck. I have spent a small fortune at Lowe's over the years but after this I will drive right past them to Home Depot. I am anxiously awaiting what will happen tomorrow when they show up here. I will be here and I will watch everything they do.
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Review
#644981 Review #644981 is a subjective opinion of poster.
Cons
  • Lousy service after the sale
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Lowes - 12945 Atlantic Boulevard, Jacksonville, FL

When they say it's a "do it yourself" store, they really mean...do it yourself. Calling in and asking for quotes, assistance or advice is hopeless, you'll be transferred EVERYWHERE. When stopping by for a visit the people at the store make you feel like you're wasting their time. Even the large black bouncer assigned to greet and assist in your returned items at the front of the store becomes frustrated when it appears you're going to make work for them, "...ah nah dawg, wut chu waunt? wut chu waunt? Ho dup, ho dup, no no shoo, we don doo dat!" I always encourage people to "test drive" and see for yourself, give them a call (904) 486-4701 or stop by, you'll see what I mean.
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3 comments
Anonymous
#580610

As you said, Lowe's is a DIY (Do It Yourself) store.

Unfortunately, Lowe's has tried to accomodate customers to a point where something has to fail. You cannot wait on people who got up off their *** and drove to a store to "shop" and some lazy *** that wants to call asking you to describe an item over the phone with questions like "How does it feel?" "How blue is it?" "Does it look contemporary?"

While an employee is surrounded by more customers than he/she can work with at any given time, and someone is on the phone, you have to encourage the customer to come into the store. Either the phone customer gets all their attention and the 10 in-person fail to get assistance.

Also, good luck with your elitest attitude....

RetailCop
#568697

One more self entitled racist!! I'm just doing my job. Protecting and serving retail associates!!

Anonymous
#566032

I would address a specific problem if you stated one. All I get from your post is this: Blah blah blah....I'm an unhappy racist.

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Review
#357267 Review #357267 is a subjective opinion of poster.
Loss
$85
I parked my car around 7 o'clock in the morning and i came back to pick up my car back around 1 o'clock in afternoon. however my car was gone. I tried to look for the notice sticker or signs around the parking lot. but i could not find any signs of my car....
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12 comments
Anonymous
#228543

This is so funny! I can't believe someone has the nerve to complain about getting their car towed in a private parking lot.

I love the rants on this site. Full of angry miserable people that think the world owes them for every inconvenience.

Hmmm here is an idea, try following rules and talking to people with respect. I bet you also went in to the store raising bloody murder and that is probably why no one took the time to help you find your car.

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Review
#159907 Review #159907 is a subjective opinion of poster.
I bought a refrigerator from lowes, I purchased the lowes adavantage service, well my refrigerator broke down I lost all the stuff in my maytag refrigerator and I called lowes to get it fixed. well.... theytold my someone would be at my house between 8 to 5 after...
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6 comments
Anonymous
#97820

Most of the time we get 2 phone numbers from our customers as points of contact and as usual the phone numbers are wrong/incorrect and /or they never answer their phones much less call if they are going to be late for appointments. :cry

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#141352 Review #141352 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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