State: Florida Product: Lowes Customer Care Clear all filters (20 of 450 reviews match)
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Lowes - Customer support

1.0
Details
Nothing happened they blew me off like I didn't even matter
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Review
#1611808 Review #1611808 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Acknowledgement then I'm a customer that spends thousands of dollars
Tags
  • Lack Of Customer Support
1.0
Details
Lowe's didn't even attempt try anything different on every turn of items after thousands of dollars were spent on other items return policy horrible always go to home Depot from now on
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1 comment
Anonymous
#1726582

What is your complaint? Are you trying to return items without a receipt, special order items, discontinued items? All stores including Home Depot have return policies. If you...

Review
#1611759 Review #1611759 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Pricing
  • Product and price
Cons
  • Thoughtfulness
  • Didnt even try another solution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
1.3
Details
In early May I purchased vinyl plank flooring from Lowe’s. It was a top of the line product. I installed it with a friend. I have installed before with no problems and he had installed similar flooring several times. A week and a half later, some of the planks began...
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3 comments
Anonymous
#1724526

Lowe's didn't manufacture the product so they are not liable for it in any way. The days when locally owned retailers stood behind the products they sold are LONG gone! Thanks...

Review
#1606630 Review #1606630 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
3.0
Details
I tried to get the 25fence to paying and Madali tell me I have to weighting for Fron 7:20 to 8:00 to get some person to *** me to get the fence out of the store #1762 the fence is too wide fc...
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1 comment
Anonymous
#1496902

What in the World is this complaint about?I Cannot make sense of this complaint.This complaint is gibberish that Does Not make Any sense.What was the problem with the fence?Pl...

Review
#1275874 Review #1275874 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.3
Details
I have gone atleast 8 time in the past two months to get mulch. 40-50 bags each time. The guys that bring the mulch out don’t want to help you load it. You have to ask and quite frankly a couple are lazy & rude. I just left the store, the worker actually thought I was...
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4 comments
Anonymous
#1473336

If you can't lift it, don't buy it. Stop trying to keep up with the Jonses and their green lawn. Go sit down.

Review
#1243796 Review #1243796 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.9
Details
Hi Folks: I am a loyal customer to Lowe's but have a real problem that needs a solution.I have been to their stores in Central Florida each day for the past three days trying to buy an advertised item, the Preen Red Mulch advertises at 4 bags for $10. Their stores are...
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Review
#1213466 Review #1213466 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Adv items no stock multiple trips no rain checks
Reason of review
Poor customer service
Loss
$25
Preferred solution
Deliver product or service ordered
1.0
Details
Went to my local store (At which I have spent THOUSANDS)seeking a rooftop vent cap.On the website it states the isle and bay however it states BW - 18 - How is the consumer supposed to know what BW means? I asked employees and no one knew - for 45 minutes + I was...
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Review
#1207289 Review #1207289 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Inept
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I also bought a water softer, it lasted about a year.I bought a 4 year warranty with it. When it went bad, they offer only the money of the product I bought. When I bought it, they said it was a service contract, but they do not offer service in my area. Now that it is...
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2 comments
Anonymous
#1393190

no product defect warranty, which is what you have, covers shipping and installation. Just for the replacement of the product itself. That is the way the law is written. Why w...

Review
#1133071 Review #1133071 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • See my comments
Reason of review
Warranty issue
Loss
$600
Preferred solution
Full refund
1.5
Details
BUYER BEWARE - do NOT buy a fence with installation from Lowe's.The process started out good enough, sales guy was awesome, Tracy Showalter was great, but that is where the good ends and the nightmare begins. I signed the contract and Lowe's charged my credit card the...
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2 comments
Anonymous
#1391921

Unfortunately, my husband and I had almost the same exact experience as you described. The process started out great and it went completely down hill from there. It is truly...

Review
#1131322 Review #1131322 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Inability to talk to anyone
  • Customer service
  • How my order was handled
Reason of review
Poor customer service
Loss
$3400
Preferred solution
Let the company propose a solution
Tags
  • Lowes Does not Care About Customer

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.0
Details
The last attempt to speak to someone about my order and future order was so frustrating that I asked to speak to a manager and was refused access to him/her. I have to go to the store to get results. I get put on hold, get disconnected, don’t get return calls. How do...
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Review
#1126448 Review #1126448 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Just call me so I can finish this order and be done with this company forever
Tags
  • Customer Care Not Helpful