Seller: Lowes State: Florida Product: Lowes Customer Care Clear all filters (0 of 457 reviews match)
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Lowes in New Port Richey, Florida - Customer support

1.0
Details
Nothing happened they blew me off like I didn't even matter
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Review
#1611808 Review #1611808 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Acknowledgement then I'm a customer that spends thousands of dollars
Tags
  • Lack Of Customer Support
1.0
Details
Lowe's didn't even attempt try anything different on every turn of items after thousands of dollars were spent on other items return policy horrible always go to home Depot from now on
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1 comment
Anonymous
#1726582

What is your complaint? Are you trying to return items without a receipt, special order items, discontinued items?

All stores including Home Depot have return policies. If you can't follow their polices you can expect problems with your returns anywhere you shop.

Review
#1611759 Review #1611759 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
  • Pricing
Cons
  • Thoughtfulness
  • Didnt even try another solution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
1.3
Details
In early May I purchased vinyl plank flooring from Lowe’s. It was a top of the line product. I installed it with a friend. I have installed before with no problems and he had installed similar flooring several times. A week and a half later, some of the planks began...
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3 comments
Anonymous
#1724526

Lowe's didn't manufacture the product so they are not liable for it in any way. The days when locally owned retailers stood behind the products they sold are LONG gone!

Thanks to people like you trying to save a few cents by shopping at the box stores.

And now, you want them to stand behind the product THEY didn't make? Not going to happen.

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Review
#1606630 Review #1606630 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Product and price
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
1.2
Details
Placed the online order at 2 pm on Saturday arrived at 6pm and nothing had been done. The internet desk was closed the employee left early. They had no back up. We asked fora copy of our order they printed it we pulled it then they told us 2 items were incorrect. Why...
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2 comments
Anonymous
#1684199

Anonymous you are basically an idiot - why order a pizza if you are going to pick it up?? Why reserve a rental car or purchase air fare if you are going to the airport?

People order online to save time and its a service that is offered Plus if there is only one item in stock if you order it online it can be pulled and set aside for you to pick up.

Some of us have real jobs and did not work at Lowe;s for 7 years because we aren't losers like you. The number of times you responded why shop online if you are going to the store anyway shows your stupidity.

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Review
#1462916 Review #1462916 is a subjective opinion of poster.
Service
Lowes Customer Care
Worst customer service in regard to warrantee ever in the retail industry I strongly strongly suggest anyone NOT to buy buy the extended warranty or shop at lows for that matter.I’ve had a claim open on my brand new dryer since end of September 2018 and I keep getting...
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7 comments
Anonymous
#1623167

Lowe's has NO warranties on anything they sell. Never have, never will.

The days of retailers standing behind the products they sell have died along with Sears. But saving money is what it's all about.

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Review
#1438669 Review #1438669 is a subjective opinion of poster.
Service
Lowes Customer Care
3.0
Details
I tried to get the 25fence to paying and Madali tell me I have to weighting for Fron 7:20 to 8:00 to get some person to *** me to get the fence out of the store #1762 the fence is too wide fc...
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1 comment
Anonymous
#1496902

What in the World is this complaint about?I Cannot make sense of this complaint.This complaint is gibberish that Does Not make Any sense.What was the problem with the fence?Please post a complaint that makes sense instead of this gibberish that does not make sense.*shaking my head at the nonsense that customers post*

Review
#1275874 Review #1275874 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.3
Details
I have gone atleast 8 time in the past two months to get mulch. 40-50 bags each time. The guys that bring the mulch out don’t want to help you load it. You have to ask and quite frankly a couple are lazy & rude. I just left the store, the worker actually thought I was...
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4 comments
Anonymous
#1473336

If you can't lift it, don't buy it. Stop trying to keep up with the Jonses and their green lawn. Go sit down.

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Review
#1243796 Review #1243796 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.9
Details
Hi Folks: I am a loyal customer to Lowe's but have a real problem that needs a solution.I have been to their stores in Central Florida each day for the past three days trying to buy an advertised item, the Preen Red Mulch advertises at 4 bags for $10. Their stores are...
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2 comments
Anonymous
#1743157

Same problem in Ann Arbor, MI. Sale price mulch color I needed out of stock - needed some to finish job.

Went to Menards and the exact same color on sale was sucked dry too. I have a feeling small contractors stockpile mulch during these sales leaving the individual "home improvement" customers out of luck at times. I guess I can't blame Lowes / Menards too much, they have inventory the want to move before the weather changes around here. Should they limit individual purchases to a max of so many bags at this price?

Maybe that would help - but the hoarders would probably just send multiple guys (or trips) to buy them out anyway. It is frustrating, but I honestly can't see a clear solution. I now wish I bought more the 1st time I was there before the inventory was depleted at this particular store. Live and learn.

Their ads usually say "varies by location" which is true. There was a ton one day and cleaned out the next, but 20 miles down the road they have plenty. Looks like I'll be hooking up my trailer and buying in bulk like I would have expected the contractors to do, but the convenience of the bags is sure nice at that price and let's face it - if our new Millennial workforce can find a easier way to do their jobs, they will sniff it out on their smart phones and fill their trucks with bags they don't have to shovel. LOL.

I'm not inclined to pay in advance for a non-sale price however item however and wait. I'm with you there!

I'd wait for the sale price though, but like you said, they don't offer rain checks. I guess if they did, they would spend a fortune transporting it from store to store for a very low profit margin margin.

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Review
#1213466 Review #1213466 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Adv items no stock multiple trips no rain checks
Reason of review
Poor customer service
Loss
$25
Preferred solution
Deliver product or service ordered
1.0
Details
Went to my local store (At which I have spent THOUSANDS)seeking a rooftop vent cap.On the website it states the isle and bay however it states BW - 18 - How is the consumer supposed to know what BW means? I asked employees and no one knew - for 45 minutes + I was...
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Review
#1207289 Review #1207289 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Inept
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
I also bought a water softer, it lasted about a year.I bought a 4 year warranty with it. When it went bad, they offer only the money of the product I bought. When I bought it, they said it was a service contract, but they do not offer service in my area. Now that it is...
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2 comments
Anonymous
#1393190

no product defect warranty, which is what you have, covers shipping and installation. Just for the replacement of the product itself.

That is the way the law is written. Why would they go above and beyond what the law stipulates, especially when they have people crawling over themselves to shop there?

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Review
#1133071 Review #1133071 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • See my comments
Reason of review
Warranty issue
Loss
$600
Preferred solution
Full refund