State: Florida Product: Lowes Customer Care Clear all filters (22 of 467 reviews match)
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1.0
Details
The last attempt to speak to someone about my order and future order was so frustrating that I asked to speak to a manager and was refused access to him/her. I have to go to the store to get results. I get put on hold, get disconnected, don’t get return calls. How do...
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Review
#1126448 Review #1126448 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Just call me so I can finish this order and be done with this company forever
Tags
  • Customer Care Not Helpful

Lowes in Clearwater, Florida - No service

3.0
Details
We went into Lowe's at Clearwater mall to buy a dishwasher not one person came up to help us and then we went back to look at carpet and same thing not one person asked if they could help us. I realize our $1000 that we were going to spend there tonight is nothing to them but word if mouth about bad service is alot. Spending my money at Home Depot
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Review
#1106662 Review #1106662 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
I also bought a water softer, it lasted about a year.I bought a 4 year warranty with it. When it went bad, they offer only the money of the product I bought. When I bought it, they said it was a service contract, but they do not offer service in my area. Now that it is...
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2 comments
Anonymous
#1393190

no product defect warranty, which is what you have, covers shipping and installation. Just for the replacement of the product itself.

That is the way the law is written. Why would they go above and beyond what the law stipulates, especially when they have people crawling over themselves to shop there?

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Review
#1133071 Review #1133071 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • See my comments
Reason of review
Warranty issue
Loss
$600
Preferred solution
Full refund
2.1
Details
I will never buy any products from Lowes and i will make sure any of my family member and relatives and friends dont make the same mistake and have to go getting treated this poorly after you spend thousands of dollars . Very poor culture in customer service in this...
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1 comment
Anonymous
#1357220

Why do you think any other big box store would be any different? The manufacturer is responsible for their 1 year warranty, not the retail store.

Extended service plans are provided by another company, who in turn would be responsible for the repairs, again, not the retailer. Why don't you complain about the manufacturer or extended warranty vendor who are responsible for the repairs, rather than the retails store?

Review
#1083133 Review #1083133 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Warranty issue
Loss
$2900
Preferred solution
Let the company propose a solution
3.2
Details
Arriving back home I start to paint...only to find out it was not the jet black paint I wanted but a dark gray.....so back to Lowes to return paint and get refund. Between driving back and forth twice and my time in store I wasted about 90 minutes of my time No more...
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Review
#1043464 Review #1043464 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Location
Cons
  • Customer service
Reason of review
Bad quality
Loss
$175
I was sent to the Cape Coral Florida store from another Lowes that stated they had three of the lights I needed to match the seven I had bought from their store. I went there and pick out the lights they were clearance lights I went to the front customer service to get...
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Review
#1020931 Review #1020931 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Terrible Customer Service
1.8
Details
We remodeled our kitchen and purchased all the appliances from Lowes. The refrigerator/freezer we purchased is a Kitchen Aid Architect II 21.9-cu ft bottom-Freezer monochromatic Stainless Steel model. When it was delivered there was no Ice maker installed. We ordered...
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Review
#905351 Review #905351 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service received
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
I called the lowes credit card and told them that I don't think I should be charged until the appliances are delivered. Too bad that's the way we do it. I can get it from Home Depot or Best Buy sooner. Wanted to save the 5% on such a large order. This thing won't let...
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3 comments
Anonymous
#1219891

I mean it's a credit card... irrelevant of the retail location or product that you used it

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Review
#924915 Review #924915 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Why so long to get it? Home Depot an Best Buy can get it sooner. Wanted it for Thanksgiving. That would still be over 2 months from order date.

Lowes - Customer Care Review from Orlando, Florida

Lowes, Springhill, FL US 19. Brenda the check out at register 10, was so rude!! First when asked if her register was open, she pointed us to use register 9. I did, but my girlfriend had a separate order, so she asked if she was working? She said rudely... "Well if you are paying separately"! Seriously, why would she asked, if she wasn't ? Then the fan my friend was buying, Brenda argued about the price, that we thought it was. It was on a end cap shelf with apparently some other higher priced fans. (My friends picked a higher priced fam to buy, not knowing it was). Just one price hung in the middle of that shelf. (Which the store should NOT do in the first place). She said, "Well I can see the fan, from here, I know how much"! Sarcasm!! She was just full of meanness!
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Review
#952007 Review #952007 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
For 45 minutes I couldn't get anyone to help me find a light bulb, then this nasty attitude young women comes from paints and says that the light specialist was at lunch and asked me for the brand of the light, I didn't know the brand but she kept looking for about 2...
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1 comment
Anonymous
#1214273

Rather than spending 45 minutes looking for someone to help you find a light bulb why didn't you spend your time looking at the light bulbs they had in stock? I doubt it would have taken you 45 minutes to walk up and down the row of stock light bulbs and determine if the bulb you were looking for was on the shelf. You might be surprised what you can do on your own if you try rather than expecting someone else to do everything for you.

Review
#920311 Review #920311 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service