State: Florida Product: Lowes Delivery Service Clear all filters (20 of 335 reviews match)
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Lowes in Inverness, Florida - Service

1.0
Details
Purchased a refrigerator 9/9. Was to be delivered 10/8 They called to say it won't be delivered until the 10/18. But it might be delivered 10/17 today. We called to see what time today and they're looking for the information now and are going to call back later. Not happy with there lack of service. Never again. Wish we had a Menards in Florida.
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1 comment
Anonymous
#1763037

I can guarantee you that Menards has plenty of delivery problems as well. When you order an appliance that is coming from the manufacturer delivery times can be unpredictable.

If they have it in their warehouse it will typically get to the store within a week. If not it will be backordered and the store won't know about it until the truck arrives. The manufacturers aren't much help in letting the store know when it will show up and you just have to wait until it finally arrives. Menards doesn't have their own delivery service.

They contract with independent haulers and you are at their mercy as to whether they will show up on time or not. Most will bring your appliance in on a 2 wheeler rather than carrying it in risking damage to your flooring.

Review
#1682389 Review #1682389 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Lowes in Crestview, Florida - Local Lowe's store is a total joke

1.9
Details
The store employees are unknowledgeable, grumpboxes. The store has downsized so they no longer carry supplies for the DIY person, only to contractors. I recently ordered two major appliances, having them sent to the store for me to pick up, and was able to obtain information on shipment and delivery that the store could, or would not acknowledge. Almost making it appear as though accepting the delivery meant that they had to "go to work". They did not want me to pick them up for another 5 days after delivery. Really? Does it take that long to unload the truck and log them into the system?
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Review
#1663793 Review #1663793 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Variety
  • Lots of online appliances
  • Selection
Cons
  • How my order was handled
  • Untrained salesperson
  • Lack of customer service
Reason of review
Poor customer service
Preferred solution
Hire better managers/employees. Start carrying more products in store for everyone, not just rich contractors.

Lowes told us washer/dryer would be delivered today. 3 days in a row.

Absolutely the worst customer service we have ever experienced. Never again, will purchased form local independent.
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Review
#1654756 Review #1654756 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Sarasota, Florida - Delivery nightmare

1.2
Details
Delivery came at 9:30 pm. The owls, possums and raccoons help me accommodate these men. Do you see anything wrong here? This is far from normal. Never again !
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1 comment
Anonymous
#1746462

Unfortunately there are far too many customers that aren't ready for their deliveries and cause unexpected delays in a delivery schedule. Drivers may get sick or not show up for work.

Most people would rather accept a delivery late in the evening rather than having to reschedule the delivery for another day.

I worked for another home center and we lost a driver during the peak season of the year which threw things behind. Given an option customers would rather have their products show up at midnight than another day.

Review
#1651586 Review #1651586 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Clearwater, Florida - Disappointed

1.0
Details
My son (in Denver) ordered a Weber grill be delivered for my birthday last Friday ( in Tampa Bay). I called Lowe's and they said delivery vendor would call me. My son called and he said the grill would be delivered today between 12 and 4. It's now midnight. My son called again and they told him it was delivered and signed. by a person called "no'. The question now, does my neighbor have a new grill for my birthday. Will I get invited to their house for the cookout.I now have to cancel the party at my house tomorrow.
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2 comments
Anonymous
#1748098

Lesson learned Lowes is pathetic

Anonymous
#1738459

Why on earth would you invite a bunch of people for a cookout before you had a grill in your possession? Even if it had arrived on time what if there was a problem with it and it didn't work properly.

The real issue is where is the grill? Your son should file a dispute with his credit company if Lowes doesn't produce the grill.

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Review
#1634563 Review #1634563 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • I like low
Cons
  • Delivery issues quality recent
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Let the company propose a solution

Lowes in Kissimmee, Florida - Horrible

They schedule a 5 hour window for delivery with no call to narrow the window, I have waited 5 full hours and they are still not here.. How do you pay for a service that fails their customers... I have called several times to be put off again with sorry the driver is running late with NO new window.. This is not the way to treat paying customer that wasted their entire day.,... I am truly converting back to Home Depo where the services and value of customers are well treated....
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3 comments
Anonymous
#1701001

FIGHT BACK AND DON"T LET PEOPLE RIP YOU OFF!

Anonymous
#1700091

Shut up Anonymous person. Youve replied to every post on here.

Lowes is a terrible terrible company but distributes for good brands, which is the only reason they are in business.

Online ordering terrible, in store service terrible, customer service terrible, delivery service terrible. Shut up

Anonymous
#1675906

Do you really think the solution is to run to Home Depot? Have you bothered reading the complaints about Home Depot's deliveries?

You will see the same thing there. Unfortunately deliveries are unpredictable for any store. If customers were ready for deliveries and provided proper information things would go much smoother. A truck may get to a home to deliver a refrigerator and find the doorways to the kitchen are't as wide as expected and have to take extra time to remove and replace the doors on the refrigerator to get it in place.

They may also find the customer hadn't removed the food from the old refrigerator and have to wait for it to be cleared out. This is just an example of how deliveries get put behind. Yes, it is frustrating but it is something the store really has no control over.

Perhaps they could be like my local gas company with their appliance repairs. They give you a day, ask if you prefer AM or PM and then tell you they will put the preference down but will show up between 8AM and 5PM with the technician calling when they leave the job before yours.

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Review
#1518660 Review #1518660 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in West Palm Beach, Florida - Not like it used to be

no fridge wed... waited all day.. came 2 days later.. damaged... got auto call saying another to be delivered next day... waited all day... nothing... called store and was told it was on order... out source delivery company is bad bad bad... never agin
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Review
#1447107 Review #1447107 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Bad quality

Lowes in Ocala, Florida - Lowe's stinks.

I have never had good luck with Lowes. They promised deliveries and never show. I see personal all over your stores but no one helps. I talk to 7 sales representative and they just point or tell me an aisle number. Even in the aisle they do not assist. Assitant manager states sales representatives are not trained. I have had enough of Lowes. When I return from Korea and outfit my house it will not be with Lowes. I will also let all my military friends know how you treat a 80 year old military widow. Look forward to Lowes bankruptcy.
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3 comments
Anonymous
#1660851

Oh, dang you pulled the widow and military card in one complaint. Oh and old.

Anonymous
#1622657

When you shop fo groceries do you expect the person putting out apples to run back to the meat counter and wrap up a steak for you? Most people would be bright enough to realize that the person putting out apples works in the produce department and not the meat counter.

Why would you expect the person working in the electrical department that knows about wire and switches to be knowledgeable about doos and windows?

Yes, there may be a number of people working in a big box store, but the specialize in the department they work in so don't expect them to be able to answer your questions about s department outside their own. Would you rather that give you some kind os BS answer rather than telling you the truth and say they can't help you?

Anonymous
#1736376
@Anonymous

Boy you sure do give snotty replies!!

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Review
#1437556 Review #1437556 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes in Rockledge, Florida - There delivery

Waited hours for schedule delivery I call them by the time they said they would be there they said it was being loaded 4 hours after they said it would arrive bought 14 days in advance they didn’t call to tell me about delay worst ever
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Review
#1431031 Review #1431031 is a subjective opinion of poster.
Service
Lowes Delivery Service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Crestview, Florida - Delivery FAILS

Ordered $1500 worth of supplies to redo my mothers bathroom. Lowes gave me an delivery date of 2 Dec.2018 (sunday) They called that sunday wanting to reschedule for Monday 3 Dec. 2018. Well supplies have not been delivered as of the time of this complaint. Now they are asking to deliver on 4 Dec. So I have to push my contractor back a day. I spend a few thousands dollars at Lowes online and in house each year. this has been the worst service I have ever had. I have never experienced this from HomeDepot or Steins. This has been a frustrating experience, and the folks at the LOWES store in Sulphur, Louisiana are treating it like its really no big deal. The fact that someone had to take a vacation day to be there for the arrival of the supplies that have not made it to the address as of the time of this complaint at 4 pm EST 03 Dec. 2018. I did inform the manager that Stephen that I really didn't want to make this formal complaint, but if I don't make this complaint, the problem will not get resolved. If I could get this service a negative star I would, but they only allow 1 star rating. that's too high of rating at this point. Disappointed with the LOWES brand right now.
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Review
#1414135 Review #1414135 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution