State: Florida Product: Lowes Fence Installation Clear all filters (4 of 62 reviews match)
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Lowes in Jacksonville East, Florida - Terrible customer satisfaction with fence issue.

Same issues as stated in other complaints. Entire fence is splitting, cracking, warping, falling. Lowe’s offered $1500 for a $6718 investment. Rejected their offer. Shocking & disappointing to not honor 20 year warranty (which was voided by their contractor) especially for a senior citizen on fixed income & no means to replace.
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Review
#1631109 Review #1631109 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • No satisfaction
Reason of review
Warranty issue
Loss
$6718
Preferred solution
Full refund
Tags
  • poor service bad warranty
My wife and I went through Lowes to have a fence installed to our new house. The initial person that met us to do a estimate was a Lowes employee, he gave an estimate of a pressure treated to a composite. Both were expensive, we went with pressure treated. They...
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2 comments
Anonymous
#1587699

Lowes is not responsible for the credit card company closing your account. You probably lapsed on payments or most likely didn't use the card for a while.

Nor are they fully responsible for the mess the contractor leaves. If you have a problem with the contractor you can call customer care.

I do agree with the other comment though. Something is missing here

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Review
#1380701 Review #1380701 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality
1.0
Details
Lowes - Fence installed on wrong property
Lowes - Fence installed on wrong property
We had a vinyl fence installed around our community and the Lowe’s installers, installed it on the wrong property. And they now want us to pay over two thousand dollars to move it. Plus they were seen by a witness, of moving the survey stakes, that landed the fence on...
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5 comments
Anonymous
#1545614

I’m assuming the community has Home Owners Association set up. If so, hire a lawyer to represent the HOA and let them deal with it.

Save yourself the headache. They will blame the Surveyor, the surveyor will blame them A good Attorney will sort it out and know who to go after.

Typically Lowe’s will use any means to put you off. But they seem to move relatively quickly when a lawyer gets involved.

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Review
#1335810 Review #1335810 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution
3.0
Details
Lied about left over material and did not want to credit for fence they picked up. Lisa the project mgn. was rude , did not call and communicate the problems that were delaying the project. In all took 6 months to complete. Phone call after phone call did no good....
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1 comment
Anonymous
#1526925

Lowes special installation department in Oakland Park, FL is the worse and has the most disorganized unprofessional, unprincipled people I have ever dealt with. I should have trusted my intuition and let Home Depot install my fence. Now I have to take my case to court to sue Lowes for faulty material and poor workmanship and in summation, a very foul installation, overpriced and theft of my purchased residual material from the installation.

Review
#1279853 Review #1279853 is a subjective opinion of poster.
Service
Lowes Fence Installation
Pros
  • Salesman
Cons
  • Project manager lisa
Reason of review
Order processing issue
Loss
$250
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts