State: Florida Product: Lowes Home Delivery Service Clear all filters (3 of 21 reviews match)
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Lowes in Lakeland, Florida - Terrible Customer Service

1.0
Details
I've always preferred Lowe's to their competitors but after this experience never again. I purchased a washer/dryer and setup to have them delivered through their delivery service contractor. The night before they called around 8pm with a delivery time frame between 3-7 for the next day which was kinda weird. I mean talk about last minute. The next evening 630pm no one has showed up or called so I call and they explain the driver is running behind he'll be there by 730pm. Then 830pm rolls around once again no one has showed up or called so I call back a bit frustrated this time and they tell me sorry the driver can't work anymore hours we'll deliver it 2 days from now. Lol at first I thought this must be a joke I've never had customer service this bad. I wasted my Saturday night with my kids waiting around on this delivery, my old washer/dryer is disconnected sitting outside, and my door is off the hinges all to make the delivery easy for them. Then they conveniently wait until the store is closed so I can't call and give them a piece of my mind to tell me sorry we'll deliver it 2 days from now!
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Review
#1412815 Review #1412815 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Bad quality

Lowes in Orlando, Florida - Failure to Deliver Products & Services in Full & On-Schedule

2.2
Details
Poor management of products and services at 3500 S Semoran Blvd, Orlando, FL 32822 location: - management proved unable to follow-up on promised call-backs, - management & staff proved unable to properly communicate internally within Lowe's as well as externally with customers - steals money; that is, gladly takes money for services promised then fails to deliver promised services as stated and on date/time stated - unwilling to take responsibility for failures Worst review I've ever written yet, call to Lowe's Corporate also proved less-than-fruitful with an unwillingness to hold their franchise stores accountable thereby rewarding bad behavior and enabling continued bad behavior going forward
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Review
#1230380 Review #1230380 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Limited ability to override and solve my complaint
  • Any part of the complete lack of follow up or follow through
  • You will not refund on an order that you never delivered
Reason of review
Failure to Deliver Products & Services in Full & On-Time
Loss
$2017
Preferred solution
Let the company propose a solution

Lowes in Lake Park, Florida - Run around

1.0
Details
Placed an order with Lowes on-line for over $8.000.00 worth of appliances on 8-9-17. On 8-9 I get a call from the LakePark Store what I would like my order delivered we agree on a delivery date of 8-17-17. Got a call from the Lowes delivery company at &:50 am on 8-12-17 telling me my order will be there between 9 and noon, I explain to the delivery company that I live in Boston and im scheduled for delivery on the 17th I hang up confused so I called the Lowes store that Saturday and made sure that I was all set for the 17th I also told the store that I live in Mass and have to fly to FL to accept delivery , we confirmed a delivery date of 8-17-17 with a delivery window of 9 to 12. All good right ??? On 17th , 3 PM comes and no call, I called the store spoke with the delivery department, I was told that the appliances haven't even arrived in the store from the manufacturer , I asked to speak to a manager , only to be told the store manager was at another location and would return my call on Friday the 18th , as you all guessed NO call from anyone at Lowes on the 18th, on 8-22-17 I thought to myself okay maybe the manager got busy so I called the store myself .... That call was Useless !!!! no return call until 8-25-17, at that time I was told that the appliances wouldn't be in the store until 9-27-17 from the manufacturer. Now folks we're talking about a washer/dryer unit , fridge, stove and microwave ,, nothing special right ?? Finally I get a call from the store on 9-1-17 everything but the washer Dryer unit was in and would I like to set up a delivery date --- SURE !! So I make plans to fly once again to FL with a delivery date 9-8-17 , okay mother nature had other ideas and a hurricane got in the way of those plans, flight was canceled so I called the store to set a new delivery date,, to be determined. On 9-11-17 I called the store and asked about delivery, I was told that they came through the hurricane okay and would I like a new delivery date of 9-15-17,, told delivery that I needed make sure I can get a flight out and call the store back , called back , 9-15-17 will be fine , delivery window between 9 to noon. GREAT !!! You'll never guess,,,,,, no call from Lowes delivery but I did get a text stating my delivery window would be 9-12 on the 15th 2 pm comes no call so I call them,,, finally I call Lowes delivery at 2 and they were shocked to hear that I hadn't heard from anyone ,, at 3 PM on the 15th , I get a call,,,driver was running late , would it be okay if we delivered on the 16th in the morning , they didn't have a time , I said no problem give me a call me in the morning ,,,but ,,,, I have flight out at 5 Pm on the 16th back to Boston so they cant be any later than 1 or 2 pm, ..its Monday 9-18-17 at 9 am I just canceled my $8.096,43 order and still no call from the store !!!! Lowes doesn't need my money I guess so they wont be getting any more ......I will never step foot in another lowes store ever!!!!
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Review
#1102233 Review #1102233 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Delivery company and customer
  • No communication between store
Reason of review
Problem with delivery
Preferred solution
Full refund

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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