State: Florida Product: Lowes Manager Clear all filters (19 of 292 reviews match)
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1.0
Details
LOCATION: ST LUCIE WEST BLVD, PORT ST LUCIE, FLORIDA 34986 NOVEMBER 16, 2018 I bought a new refrigerator to replace the one I have that died. I was very specific about everything, even the door opening on the right, an ice maker, and the fact that it was available to...
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1 comment
Anonymous
#1598698

First off, Lowe's doesn't hire "installers" for appliances. Those people are called "delivery" people.

But look at all the money you save by going to Lowe's? That's why you went there instead of a local appliance retailer isn't it?

Review
#1402041 Review #1402041 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Words alone can not describle the hellish experience we have had
  • Store manager craig kusinger
Reason of review
Problem with delivery
Loss
$114
Preferred solution
LOWES OWES ME FOR THE PLUMBER I DIDN'T NEED!
Tags
  • Bad Customer Service
  • Rip Off Installers

Lowes in Orlando, Florida - Slow and terribly understaffed

3.6
Details
There are 13 registers and 4self help registers -that were closed-so in reality only ONE cashier. I had one item I urgently needed and the patrons in front of me had carts of items so I waited and waited and waited.. I had no other choice because I really need this item. Advice to managers or hiring Personnel hire more people
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Review
#1395152 Review #1395152 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
SAt morning lots of shopprs, 1 lane open and all self lanes shut off. took forever to get out of there over 20 people waiting to check out.this is a busy day and when it takes twice as long to check out then shopping something is very wrong. tried to get manager to...
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1 comment
h.kitchener
#1566325

I hope you dumped whatever you had and walked out. Then, wander over to either Menard's or Home Depot or anywhere else.

Not having enough check-out lanes open is common at some stores now, eg., Meijer, Walmart.

Best to avoid them. They apparently don't need or want our business.

Review
#1362718 Review #1362718 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
3.2
Details
I have been a LOWES commercial customer for 22+ years I ordered windows for my Home as part of an exterior renovation on 4/20/18 and pre paid $4500 It has been a very frustrating experience I am not getting anybody to stand up , be accountable, get the job done...
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Review
#1329279 Review #1329279 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Southwest Ranches, Florida - Store 0725

Nelson one of the managers there is rudest man I’ve ever met! He works around with an angry face all day sucking out the positive energy out of people. He doesn’t greet anyone! Very unfriendly! Multiple times I’ve walked by him and said hello and he walks past you with an ugly face. Please stay away from this grumpy old man.
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Review
#1226992 Review #1226992 is a subjective opinion of poster.
Service
Lowes Manager
3.8
Details
We purchased a range on 12/17/17 with the help of Pat. He was very helpful and courteous. He told us we had to pay for it at any cashier. When we went to check out there was a line of 20 people waiting at ONE (1) cashier open! Those lucky enough to check out themselves...
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3 comments
Anonymous
#1406189

You're shopping at a company that ultimately answers to its shareholders. Profits must be maintained and payroll must be minimized.

This is capitalism.

This is what Americans claim to hold above all else bar religion, so accept the consequences of that. It's not about you as a customer, it's about Wall Street.

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Review
#1150340 Review #1150340 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Varity
  • Sales associates
Cons
  • Waiting in line to cash out at 1 cashier that was open
Reason of review
Poor customer service
1.3
Details
If you are thinking of having a kitchen remodeled by the Sunrise, FL Lowe's store here are several reasons why you should look elsewhere. We signed a contract 2/12/15. We were promised that the job would take 6 to 8 weeks after issuance of the building permit. ...
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2 comments
Anonymous
#1084499

Horrible. Same disaster for me.

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Review
#737166 Review #737166 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Final results after 9 months
Reason of review
renovation took 9 months
Loss
$2000
Preferred solution
Price reduction
I bought a new refrigerator from Lowes and Expo came out the next day to deliver it. 3 men from expo went to hook up the ice maker without turning the water off first. Once disconnected water starting spraying all over my kitchen walls and flooding the floor. All the...
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Review
#686065 Review #686065 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service
1.0
Details
Don't even buy light bulbs from them! My husband and I started a whole house remodel at Lowes. After having to constantly seek out help in each department and being extremely rudely spoken to in the aisles , when we stopped two male employees gabbing to ask for...
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9 comments
Anonymous
#962334

I din't work a Lowes but do work in the industry. I hope your attitude in the store wasn't the "I'm spending a lot of money, so you had better drop what you are doing and help me" attitude.

You have to realize you aren't the only person in the store. Let me give you an example. As a department manager I had a salesperson who was working with a customer ask my new assistant if a product was available. He wasn't sure and they came to me to ask the question.

As I was telling them how to get this product a customer walked by and assumed we were all shooting the breeze and complained to the store manager that we weren't helping them. It may have looked like we were standing around talking but in the 5 minutes it took to explain how to order the item both my assistant and salesperson learned how to order this product and made a $7500.00 sale. Your expectation of the only sales person in a department to push a cart (that you are just as able to push) to the front of the store leaving the department without anyone to assist others is just as rude to other customers. Not only that, you have a cart sitting in the way at the front of the store while you shop.

You may not have seen any other customers but that doesn't mean they weren't there. I will often be working with a customer and have to go to the sales desk and look up product in a catalog or on the computer for a customer while they continue to look at a product.

It looks like I am alone at the desk but I am actually doing research for a customer aisles away. Try a job in retail for awhile and you may not be so quick to judge.

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Review
#611795 Review #611795 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
My name is William Lee, I am an Asst Manager at Lowes in Ocala Fl. I have a customer who has an issue with his laminate floor, which he installed, and is wanting a call from the claims department. I have faxed over his information twice, at the claims departments...
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8 comments
Anonymous
#852614

You're not very bright, are you? You don't post someone's personal info on the internet. I work for Lowe's, and I can tell you that is grounds for termination.

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Review
#513890 Review #513890 is a subjective opinion of poster.
Service
Lowes Manager
Loss
$2000