State: Florida Product: Lowes Manager Clear all filters (20 of 297 reviews match)
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3.8
Details
I will be purchasing more of the same as my son and I have several properties and will need more kitchen cabinets, paint, flooring, plumbing, major appliances, vanities, faucets, etc. . I buy a lot of the clearance merch. and was looking for a new range and found one...
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2 comments
Anonymous
#1707004

Gotta say, Mitchell.. From your post, it sounds like you never pay full price or discounted price.

You always want a special deal.

If you have managed retail as you say, you know they make zero money on your loyal patronage. They would probably love it if you switch to another vendor.

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Review
#1567391 Review #1567391 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

DON'T BUY ANYTHING TO BE INSTALLED BY LOWES!!!

1.0
Details
LOCATION: ST LUCIE WEST BLVD, PORT ST LUCIE, FLORIDA 34986 NOVEMBER 16, 2018 I bought a new refrigerator to replace the one I have that died. I was very specific about everything, even the door opening on the right, an ice maker, and the fact that it was available to be delivered immediately. I spent an entire DAY calling everywhere for this. The refrigerator was ordered and supposed to be delivered TODAY. I spent all morning taking everything out of the refrigerator and freezer. IMPORTANT FACT: The delivery people DO NOT WORK FOR LOWES. The paperwork did not say make sure the door opens from the right....great start, but they did change it. THEN.. ..the water line coming from the wall IS COPPER. Well... they won't TOUCH IT if it's copper. That means..... I have to call a PLUMBER to come and do whatever to the waterline FIRST and then call Lowes to have the delivery people come and finish. UNBELIEVABLE!! Calling Lowes and spoke to the Manager several times and he did NOTHING!! I CALL THAT BAIT AND SWITCH since nothing more than a $12 piece of tubing (which I got) was ever mentioned when I was ordering. Now I have the additional cost of a PLUMBER -- its FRIDAY afternoon now === over and above what Lowes has already been paid! PLUS I have both refrigerators sitting in my kitchen till the plumbing is done since they would not undo the original refrigerator (they don't touch copper, remember). I am so MAD I can't see straight! So my plumber comes later today and detaches the water line from the old refrigerator and attaches the new in less than 10 minutes WITH the tubing I had already purchased from LOWES!! Wow....must be magic, right? I watched my plumber. It's not magic and if I knew what to do I could have done it myself! So...at a charge of $114.30 more I have my new refrigerator running and making ice and the old one sitting here....taking up room. Now I have to call Lowes and make yet ANOTHER appointment for those jerk installers to come out and take the old refrigerator away. I will NEVER buy anything from LOWES ever again! and you shouldn't either. Obviously their customers DO NOT COME FIRST! and THEY COST MORE MONEY BY LIEING!
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1 comment
Anonymous
#1598698

First off, Lowe's doesn't hire "installers" for appliances. Those people are called "delivery" people.

But look at all the money you save by going to Lowe's? That's why you went there instead of a local appliance retailer isn't it?

Review
#1402041 Review #1402041 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Store manager craig kusinger
  • Words alone can not describle the hellish experience we have had
Reason of review
Problem with delivery
Loss
$114
Preferred solution
LOWES OWES ME FOR THE PLUMBER I DIDN'T NEED!
Tags
  • Bad Customer Service
  • Rip Off Installers

Lowes in Orlando, Florida - Slow and terribly understaffed

3.6
Details
There are 13 registers and 4self help registers -that were closed-so in reality only ONE cashier. I had one item I urgently needed and the patrons in front of me had carts of items so I waited and waited and waited.. I had no other choice because I really need this item. Advice to managers or hiring Personnel hire more people
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Review
#1395152 Review #1395152 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Ocala, Florida - Unbelievable

SAt morning lots of shopprs, 1 lane open and all self lanes shut off. took forever to get out of there over 20 people waiting to check out.this is a busy day and when it takes twice as long to check out then shopping something is very wrong. tried to get manager to complain but h was nowhere in sight. poor cashier was taking heat when it wasnt his fault. these stores are always short on help. why would self service be shut off, i only had 1 item to check out. these stores have almost a moopoly in some areas but treat their customers as fools or worse
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1 comment
Machele
#1566325

I hope you dumped whatever you had and walked out. Then, wander over to either Menard's or Home Depot or anywhere else.

Not having enough check-out lanes open is common at some stores now, eg., Meijer, Walmart.

Best to avoid them. They apparently don't need or want our business.

Review
#1362718 Review #1362718 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Panama City, Florida - How “LOWE” can you go

3.2
Details
I have been a LOWES commercial customer for 22+ years I ordered windows for my Home as part of an exterior renovation on 4/20/18 and pre paid $4500 It has been a very frustrating experience I am not getting anybody to stand up , be accountable, get the job done Specifically the CO office. The Manager Dwana and rep Eric gave no follow thru, no accountability, they are out of the loop. Communication is hit and miss. If I don’t hunt my windows down nobody else does The windows were to be installed 6/7/18 1 was broken during shipment Three of them were ok but were NOT installed 2 were ordered WRONG Installers left the job without installing any windows 10 days later Lowes finally came and retrieved the windows from the middle of my driveway where the installers left them Eric confirm delivery 7/19, then 7/25, then silence .. ... The 3 windows that we’re correct have now been lost , stolen , sold at the store- nobody knows! Now I hear the new delivery date to be 9.12.18!!!!! install maybe.....
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Review
#1329279 Review #1329279 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Southwest Ranches, Florida - Store 0725

Nelson one of the managers there is rudest man I’ve ever met! He works around with an angry face all day sucking out the positive energy out of people. He doesn’t greet anyone! Very unfriendly! Multiple times I’ve walked by him and said hello and he walks past you with an ugly face. Please stay away from this grumpy old man.
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Review
#1226992 Review #1226992 is a subjective opinion of poster.
Service
Lowes Manager

Lowes in Spring Hill, Florida - MORE CASHIERS!!!

3.8
Details
We purchased a range on 12/17/17 with the help of Pat. He was very helpful and courteous. He told us we had to pay for it at any cashier. When we went to check out there was a line of 20 people waiting at ONE (1) cashier open! Those lucky enough to check out themselves were fine but those who HAD to check out with a cashier were irritated. Where was all the help on a busy Sunday morning? Finally, another cashier came in but we were 2nd in lube by then and it didn't matter. The manager was no where to be found.
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3 comments
Anonymous
#1406189

You're shopping at a company that ultimately answers to its shareholders. Profits must be maintained and payroll must be minimized.

This is capitalism.

This is what Americans claim to hold above all else bar religion, so accept the consequences of that. It's not about you as a customer, it's about Wall Street.

Anonymous
#1406617
@Patriot

Yes, but just wait, Huge tax cuts are coming. Just think of all the money stores like Lowes will have to hire more help and pay higher wages to get better help. If you are buying what the republicans are selling I have a nice piece of swamp land in Florida you might be interested in as well.

Anonymous
#1408913
@Anonymous

Yeah, that's my point. Repubs are *** and trickle-down is a myth.

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Review
#1150340 Review #1150340 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Sales associates
  • Varity
Cons
  • Waiting in line to cash out at 1 cashier that was open
Reason of review
Poor customer service

Lowes in Sunrise, Florida - Kitchen redo

1.3
Details
If you are thinking of having a kitchen remodeled by the Sunrise, FL Lowe's store here are several reasons why you should look elsewhere. We signed a contract 2/12/15. We were promised that the job would take 6 to 8 weeks after issuance of the building permit. Probably faster because we would have returned to our home in Rhode Island and wouldn't interfere with the contractor. The building permit was issued 3/13/15. I was promised that I would be kept informed of the progress of the remodel. Of the seven phone calls made to Amie in installment sales by my wife and I, she never answered a one and never called us with information. Ten and a half weeks after the issuance of the permit I flew to Florida. When I got to my condo I found the sliding glass door wide open and the air conditioning in the full on position running full blast. The kitchen was less than 50% complete. Nobody at the store had an explanation and then said they were having trouble with getting their vetted contractor to return their calls. At that time we wrote to the CEO of Lowe's who assigned our case to a Lorraine in executive customer service. In June we found out that the original contractor had been fired. The new contractor told us he had taken over 7 jobs plus had several of his own so it would take a while to finish. The end of August we received an email from Lorraine telling us that the kitchen would be ready for a walk through on September 8th when I flew to Florida. When I arrived I found the new stove and refrigerator sitting in my living room along with uninstalled molding, and our old dishwasher that was supposed to have been taken away months ago. No cabinet hardware had been installed. The cabinets had been installed lower that they were supposed to be. The bottom cabinet molding on the upper cabinets is lower than the top of the kitchen faucet. We'll have to live with it or it might be Christmas before it was fixed. It is been seven months since we signed the contract. I complained to the store manager. The contractor arrived the next day and installed the stove and refrigerator. When I left for home on 9/11 two men were working in the kitchen and promised to have everything on my punch list accomplished by the end of the day. I hope they do as it would be the first time Lowes has kept a promise. But they didn't, I arrived in November to find the old dishwasher in my living room. I had to sign to reapply for the building permit as Lowes had allowed it to expire. My list of additional screw-ups is too long. They are incompetent and from the store manager to Amie and Craig who made all the false promises should be dismissed, but they are still there so stay away.
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2 comments
Anonymous
#1084499

Horrible. Same disaster for me.

Anonymous
#1071619

We are having some of the same issues. Would NOT recommend Lowes for any upgrades.

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Review
#737166 Review #737166 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Final results after 9 months
Reason of review
renovation took 9 months
Loss
$2000
Preferred solution
Price reduction

Lowes in Naples, Florida - Refrigerator hook up

I bought a new refrigerator from Lowes and Expo came out the next day to deliver it. 3 men from expo went to hook up the ice maker without turning the water off first. Once disconnected water starting spraying all over my kitchen walls and flooding the floor. All the guy did was put his thumb on the connection, my wife had turn the water off for them. So while my wife is on her knees cleaning up water that they refused to clean, one of the men got under the sink where the connection was and somehow, God only know how, disconnected the hose from the connection. Well again water started pouring into the cabinet. Expo closed the cabinet doors and left it that way and didn't say anything to my wife about it, had her sign a form stating no leaks were found and then quickly left. My wife later found the cabinet filling with water therefore causing all kinds of issues, water pouring in behind the cabinets and baseboards and such. We called expo and they sent the guy back out who then hooked it back up and then accused her of having a bad faucet, which had nothing to do with the hose. Do these people think we are idiots or something. We then told him to get out of our house. We called the local store, the manager told us to deal with Expo and wouldn't help us. We have now contacted corporate and are waiting for a resolution.... Where do they find these *** my 15 year old knew to turn the water off first.
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Review
#686065 Review #686065 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes - Manager Review from Ocala, Florida

1.0
Details
Don't even buy light bulbs from them! My husband and I started a whole house remodel at Lowes. After having to constantly seek out help in each department and being extremely rudely spoken to in the aisles , when we stopped two male employees gabbing to ask for assistance in calculating how much flooring materials we will need to purchase (carpeting, laminate and tiles, ( one lost his attitude when he realized we were talking about an ENTIRE house), but then off we go to pick out a new front door and was told the woman in that department was "all alone and too busy" to have a door sent to the front for us, mind you there were NO customers in sight in either department, I finally went to seek out a manager. He apologized profusely and walked around assisting us in purchasing some other items ( bathroom vanities , lighting , fans, ) and we set up an appointment for a window consultation. We were going to have them do our kitchen as well, until we were waiting for our original items to be delivered and when the two weeks turned into three and they delivered us a damaged master bathroom vanity that was the last straw ! All of the items have been returned and we will NEVER shop Lowe's again! It really is a shame that it took them for them to provide any sort of customer service the realization that we were spending $30,000.00 on a remodel before they thought we were worthy of their time. What about if we just wanted to by new plants for our garden ??? Ridiculous !!!
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9 comments
Anonymous
#962334

I din't work a Lowes but do work in the industry. I hope your attitude in the store wasn't the "I'm spending a lot of money, so you had better drop what you are doing and help me" attitude.

You have to realize you aren't the only person in the store. Let me give you an example. As a department manager I had a salesperson who was working with a customer ask my new assistant if a product was available. He wasn't sure and they came to me to ask the question.

As I was telling them how to get this product a customer walked by and assumed we were all shooting the breeze and complained to the store manager that we weren't helping them. It may have looked like we were standing around talking but in the 5 minutes it took to explain how to order the item both my assistant and salesperson learned how to order this product and made a $7500.00 sale. Your expectation of the only sales person in a department to push a cart (that you are just as able to push) to the front of the store leaving the department without anyone to assist others is just as rude to other customers. Not only that, you have a cart sitting in the way at the front of the store while you shop.

You may not have seen any other customers but that doesn't mean they weren't there. I will often be working with a customer and have to go to the sales desk and look up product in a catalog or on the computer for a customer while they continue to look at a product.

It looks like I am alone at the desk but I am actually doing research for a customer aisles away. Try a job in retail for awhile and you may not be so quick to judge.

Krystyn
#962419
@Anonymous

WOW ....where to start??? I have a HORRIBLE experience at LOWE'S and you want to blame me ???

(LoL)

I didn't even mention that when we picked out a certain tile after the rude guy who was busy talking to the other employee about his fishing trip the previous day finally decided he would help us when I so very politely asked " excuse me gentleman., would one of you give us a hand when you have a moment please?" ( I didn't just come out of the woods yesterday and I can conduct myself in public socially) But when he finally broke off his "tall tale" and came to help us, he calculated how much flooring we needed and then when my husband was loading the super heavy tile boxes by himself (and there was NO offer to help load them) found out that there wasn't enough tile to do the job on their shelves I went to seek out the fisherman/Lowe's employee who was sweeping an aisle and again I so VERY politely said "when you are finished sweeping would you please find out if you have more of this tile (and I showed him the sample piece that we wanted to purchase ) in stock , " And he visibly sighed and said "sure, I know we have several palates in the back but I'm gonna have to "find" a forklift to get it down and someone to spot me, it could take a couple of hours," and when I smiled and said "THANKS, that would be great ! ( even though I really didn't need a lesson on their restocking polices and procedures) . I went on to tell him that we have to visit every department they have and we would most certainly be there for a couple of more hours. So he proceeds to ask me, " oh btw, what type of sub flooring are you putting this tile over?" And when I said "it's a stilt home and it's the upper floor which the sub floor is wood," he said "well let me show you ALL the things you will need to put tile over wood, it gets pretty expensive, " I replied "great.

, let's go over to where my husband is at so you can explain it to him, although my husband already knew what else besides the tile we needed to buy , but I was beginning to be floored by this guy's non sales attitude and wanted my husband to figure out what was going on, besides it being painfully apparent the Lowe's employee would much rather be fishing or anything else really, other than assisting a Lowe's customer. So he tells my husband and we say okay, thanks we will "add" those items to our list, will you please grab us 4 more boxes of that tile when you work out the logistics of it all. He started to walk away from us but then turned and said "well I want to make sure you both realize WE (and I assume since him and us were the only ones in the aisle and the only ones in the conversation that he meant LOWE'S. , "do not recommend putting tile over wood." So at that point I am beyond being floored, just downright perplexed.

THAT is not a policy of Lowe's , that is a policy of the fisherman pretending to be a Lowe's employee all the while collecting a Lowe's paycheck. So we say "well then cancel pulling more tile out of the inventory for us, we will have to figure out what other type of flooring we are going to do" and he very quickly replied "okay" and walked away. ( update: we bought floor tile and the necessary items to put it over wood at HOME DEPOT and it turned out GORGEOUS! !!) So back to YOUR comment.

.....I know I am NOT royalty nor was I born with a silver spoon in my mouth. I have worked VERY hard for what I have. I HAVE worked in retail, then opened my own business, built up my clientele with EXCELLENT customer service and then sold my interior design business for a very nice profit when I decided to go to nursing school. I also have wanted to design homes since I was a small child, so when the opportunity presented to start "flipping" houses I jumped at it.

But with the miserable experience with Lowe's. , it almost killed that desire, as I was thinking there is NO way I am going to have to struggle with lazy people just to spend money to rehab houses, I DON'T want to do that! Thankfully we found that ALL other stores we visited to finish our first project the employees were beyond helpful and acted as if they were glad we were there. A LITTLE customer service goes a LONG way.

Lastly, we NEVER had the "arrogance " that because we were planning on spending a lot of money there that they should cater to us, remember I was more than willing to wait while he finished talking fish with his buddy and while he swept the floor to get the things I needed, nor did we say, "hey we have a lot of money you better rush over here and help us (smh) and while their manager lacks most every aspect of a good manager he did have enough common sense after seeing our list of items we were purchasing that we were spending a lot of money, so he smiled and tried to make nice only to end up proving Lowe's has ZERO customer service when it came to us.

I hope you don't have the same experience so, I would recommend NOT shopping at Lowe's.

Krystyn
#962445
@Anonymous

I have to add a little more because I reread your VERY snide comment...and let me tell you that ALL you made were EXCUSES for lousy customer service. Any and ALL training should be done OFF of the sales floor so there is NO perception that you are standing around gossiping and if it is URGENT ( which considering this IS retail and NOT an EMERGENCY ROOM, urgent is highly unlikely, so take the training behind closed doors., but if you HAVE to do it in front of a waiting customer than for goodness sake, ADDRESS THE WAITING CUSTOMER.

Let ME give YOU an example, while smiling say,"hey folks nice to see you today, I will be with you in just a minute , as soon as I help my associate locate an item." I PROMISE you NO complaint would have been made, that very small acknowledgement would have appeased your OTHER CUSTOMER and they would have been more than fine waiting ! Also we aren't *** we can and DID locate a cart to fill up, but the leaded front door was high on an upper shelf so we had no access to it even if it wasn't too heavy for my husband to lift himself. We needed them to take it down. So instead of listening to another speal of the logistics of how they took heavy items off of a shelf, we ever so politely asked the woman in the door department if when she had time to send up that door to the front so we could purchase it after we finished shopping in the other departments.

She told us she was the "ONLY" person working and she wasn't sure she would have the time ! That is probably the most ABSURD thing anyone could say in sales. Let me give you another example since you are so fond of them.....have you ever shopped at Publix ? They have the BEST customer service in the grocery business.

While I am quite certain the 6'4" 200 lbs 20 something guy in line in front of me can load his groceries into his car by himself...they ALWAYS ask "would you like help taking this out to your car?" THAT is why people are willing to pay slightly higher prices than other grocers, well that and their store cleanliness, which is ALSO related to THEY CARE ABOUT THEIR CUSTOMERS. Something apparently you and Lowe's do not .

Anonymous
#963284
@Krystyn

Your arguing with a hired gun. I would recommend to just buy elsewhere as opposed to putting up with their ***. Sooner or later they will get the message, hopefully when they are in receivership.

Krystyn
#963421
@klaatu

Thanks for the advice and yes I will never buy anything from them again. And yeah after seeing "Anonymous" all over the boards attacking the original posters I figured he/she/it is being paid by Lowe's to squelch people from complaining about them, instead of fixing the real issue.

Way to waste money Lowes....just making it even clearer you don't care at all about your customers when you pay this rude *** to publicly bully your customers !!!

Receivership it will be !!!

Smh @ all of you

Anonymous
#962109

Did you speak to the Assistant Store Manager or Store Manager?

Krystyn
#962220
@Meee

Meee, I know my post was long winded but midway through my second "paragraph" I said we sought out a manager. He lied to us about when our items would be delivered and after reflecting on the entire disastrous experience I realized that the management at Lowes HAS to be to blame.

A manager's staff is going to be a direct representation of his or herself. So to be direct, a managers staff is going to be as awesome as the manager or as horrible as apparently he is.

Anonymous
#962338
@Krystyn

I doubt he lied about the delivery date. I expect some of your items were ordered and he quoted the expected delivery time supplied by the vendor of the product.

Unfortunately there are many things that can cause a delay.

Backorders, dock strikes, a truck breaks down, whether delays and the list goes on. If time is critical only buy items in stock and take them with you.

Krystyn
#962386
@Anonymous

Well your post makes sense, and ALL of those reasons would be totally acceptable . But considering the fact that Lowe's never called to tell us they weren't coming to deliver our items on the day he stated and i had to call them the next day to say "hey we sat here all day waiting on your delivery truck and it never showed w, what happened?" speaks volumes of their customer service.....ZERO !

Also considering he gave us a delivery date that was two WEEKS out and then the delivery didn't happen...THAT IS THE DEFINITION OF A LIE !

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Review
#611795 Review #611795 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service