State: Florida Product: Lowes Protection Plan Clear all filters (2 of 24 reviews match)
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2.2
Details
We purchase a Samsung washer and dryer from Lowes in Lakeland, Florida. We also purchased a five year warranty on each item. The washer begin acting quirky after a year, then dryer went out completely several months later. The tech came out 12/01/17 to service dryer...
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1 comment
Anonymous
#1410430

You don't say what the issue is. Is the part backordered from the manufacturer?

If so, what do you expect them to do? They don't make the parts and need to wait till the manufacturer has them back in stock.

Review
#1156893 Review #1156893 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Poor customer service
Loss
$600
1.4
Details
Bought samsung glass top range in April 2014 along with Lowes extended warranty for 5 years. My glass top cracked on right side from front to back in August 2016 and I have fought with them ever since, they will not repair it . Apparently there are a lot of complaints...
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5 comments
Anonymous
#1596242

Same thing happened to me, my glass cooktop cracked out of nowhere one evening after cooking. No worries I thought because I have the Lowes 5yr extended warranty, Well I called they sent someone out, filed a claim and after not hearing anything for 2 weeks I called and they told me the claim was denied.

This appliance is less than 2 years old (Whirlpool not Samsung).

The glass part alone is $400 +, the stove was only $900. Not happy, I intend to follow up on this as much as I can.

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Review
#1002047 Review #1002047 is a subjective opinion of poster.
Product
Lowes Protection Plan
Reason of review
Warranty issue
Loss
$1100
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts