State: Florida Product: Lowes Replacement Clear all filters (4 of 40 reviews match)
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On 6-16-18 I purchased the 2 year replacement plan on a Fan. The fan malfunctioned on 6-30-19. I called the Lowes replacement plan department and was denied because the fan was still covered by the manufacturers warranty. I learned that the manufacturers warranty is...
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3 comments
Anonymous
#1721322

I am very surprised at the number of seemingly very smart people who always purchase the extended warranty plan. Every consumer publication advises against buying them and says that they are almost always a bad idea. The odds of the extended warranty being a good deal are about the same as you winning the Publishers Clearing House Super Prize.

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#1588875 Review #1588875 is a subjective opinion of poster.
Service
Lowes Replacement
We have a Samsung french door frig that is only 3 years old and started freezing up and not cooling in the refrigerator compartment starting in April of this year, we luckly have an extended 5 year warranty on this product, but we have had 5 service calls for the same...
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2 comments
h.kitchener
#1687935

Never understood why anyone would buy these extended warranties. Your situation proves my point.

The best way to buy appliances is to purchase a basic, no bells and whistles model for a cheaper price and if it breaks during the manufacturer's warranty, get it fixed thru the manufacturer.

If it breaks after the warranty, toss it out and buy a new one. This comes out cheaper in the long run as most appliances will go bad in the first year and after that, as you found out, you will get a runaround as no one will want to replace it but keep messing around with repairs that don't fix the problem(s).

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#1537032 Review #1537032 is a subjective opinion of poster.
Service
Lowes Replacement

Lowes Replacement Review

1.0
Details
Ordered tile from Oakland Park Florida store. Order was never placed found out about it when I went to pick it up after being notified it was in. Never again if I can't carry it out I wont buy it there. Just like Home Depot. Lowes is chaotic hot mess. If it cant be carried out don't waste your time. Go to Floor and Decor. Replacement tile being delivered tomorrow.
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#756704 Review #756704 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Order processing issue

Lowes in Port Orange, Florida - Purchasing replacement sliding glass door turned into 6 month ordeal.

Lowes in Port Orange, Florida. Paid in full for door and installation and when the first installation date finally came around the installers showed up with incorrect parts provided by Lowes. Waited an additional 3 months and the install date promised by Lowes was not honored and was told an installer would contact me and put me on the calendar. Installer finally did work which was done well. Lowes advised that a county inspector would be by between 8 am and 4 pm to sign off on work permit. I waited all day and when I called Lowes they advised the county didn't have us scheduled for inspection that day. NEVER BUY INSTALLED WORK FROM LOWES! These people couldn't care less once they have your money.
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1 comment
Anonymous
#933855

I had exactly the same issue. Took months to install

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Seems like the installer does not really care. I am already paying for the door that has not been installed yey. Do not use Lowes if you want to get a project done on time.

Customer service sucks! All promises...4

Review
#584631 Review #584631 is a subjective opinion of poster.
Service
Lowes Replacement
Reason of review
Poor customer service
Preferred solution
I don't want anything from Lowes, they have wasted enough of my time. I will not do business with Lowes Installed Sales in the future.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts