State: Florida Product: Lowes Window Installation Clear all filters (3 of 18 reviews match)
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Lowes installed 20 leaking hurricane windows - 4 months ago now..

1.0
Details
Lowes installed 20 now leaking hurricane windows almost 4 months ago. Installers admit that they sealed windows to the vinyl siding instead of the underlying waterproofing layer but LOWES still researching 'causation' while my house gets damaged with every rain. https://youtu.be/kBGkQlZUELE Below shows my house with plastic flapping in the wind. Lowes trying to cover windows but plastic blows off right away and leaks continue from all 20 hurricane windows. Plastic also blows against other windows keeping us awake all night. https://youtu.be/Zbio_jPcOdE Biggest mistake I ever made ordering windows at #lowes
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Review
#1502037 Review #1502037 is a subjective opinion of poster.
Service
Lowes Window Installation
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
windows installed correctly and water damage repaired in 3 walls that have been wet for 4 months now.
Signed contract with Lowes on September 2017 to have 6 hurricane sliders installed on our lanai. Payment of over $8,000 was made on day of signing. Windows were installed two days before Thanksgiving of 2017--one window was shattered, but installed with the promise...
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1 comment
Anonymous
#1492663

I had a 15 window install back in Nov. 2017 and the installer damaged a mulled window (still sitting in house) damaged 2 bedrooms of paneling, put *** in bathroom wall, leaks, damage floor, now mold and mildew.

I tore out the paneling to find that I had holes in my outside wall. Not only are the windows leaking but the water is coming in through the walls. Started notifying the project coordinator on Dec. 1, 2017.

When I finally got someone to give me his e-mail address in Feb. 2018, that's when it went to the insurance. Then the insurance started jerking me around and finally sends me a settlement offer which I refuse to sign because they aren't covering the additional damages, hole in walls, mold mildew, insulation, damage floor. I will continue to fight with Lowe's since they hired a licensed fence, deck and siding installer to install windows.

I can't even stay there due to the dampness and mold and mildew. This case will continue to stay open until they pay for all damages. I asked for them to add in the settlement agreement to include that I could resubmit for additional damages and I would sign the agreement.

Not happening. This is June 2018, please spare yourself from what I am and have been going through, I am retired on limited income while I watch my house coming apart.

Review
#1196888 Review #1196888 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • Incompetence
Reason of review
Poor customer service
Preferred solution
Price reduction
4.0
Details
Ordered one window December 2016. Here it is November and they still have not installed the proper window. To summarize: 1. Delay ordering due to staff vacations, no communication in install office. Months! 2. Window arrived to store but we were never notified. Weeks!...
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Review
#1124950 Review #1124950 is a subjective opinion of poster.
Service
Lowes Window Installation
Cons
  • No communication
  • Lies and disrespect
  • Claim we did not call when we did
Reason of review
Poor customer service
Loss
$5000
Preferred solution
$5,000

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts