(11 of 4844 reviews match)
Most helpful reviews first
Lowes in Miami, Florida - Management
Although the people are nice the leadership is terrible. The garden shop looks like a refuge for plants. when I talked to the manager of the Garden Center he was nice, but it was obvious the place was run down. I also went to Buy a Christmas Tree. There was only 5 or 6 trees only a few had lights and none of them seem to work. I couldn't get any help so I guess I will have to go to Home Depot to get the Tree. If something isn't done with this Store it will not last much longer. I always liked Lowes because even though they were a little more money they had good service.
- Lowes stores
Lowes in Miami, Florida - They charged the card quick enough...
An electric dryer was promised for delivery on a Friday. I was even told it was on the truck for delivery by 8pm. Saturday I was told it was on the truck but an accident was delaying it. Saturday night I was called by the delivery company and told it would be here between 9:30 and 11:30 Sunday morning. Sunday, I was told that I cancelled the delivery until September. The people I have dealt with in the store were incredibly rude. They seemed bothered to talk to a customer. I cancelled work with my clients Friday and Saturday. That is almost double the cost of the dryer. All they do is lie. They are a fraud.
- Being lied to repeatedly
Reason of review
being lied to.
Let the company propose a solution
Lowes - Installation Review from Miami, Florida
The worst service in my whole life I'm still waiting for the installer to install my door Was removed by his assistant it is 400 promised to be here at 9 I changed my mind I don't remodel my kitchen with these people It was a complete frustration since begginer and still going on No door so ever The technician installer who knows Maybe he is coming Tido g a donkey The assistant taking a nap in his van and without doors Worse service in town Thanks God I didn't sign contract to remodel my kitchen I'll tell my neighbors who are waiting for my experience with lowes in Hialeah to change their doors Very frustrated
Reason of review
Poor customer service
Hi Went to lowes, Poinciana, bought lumber and requested help cutting it. The staffer was very rude and not professional the least to say. Talked to a manger who did not seem to care either and decided to bring my business to HOME DEPOT.
Reason of review
Poor customer service
Lowes - Department Review from Miami, Florida
Went in to purchase some Valspar paint at the store in Miami Gardens after learning they were running a promotion, for a weekend project in my home, waited in the paint department for over 20 before someone finally showed, this particular young lady seemed extremely unmotivated to help me and almost seemed bodered to have to answer any of my questions. This, unfortunately has not been my first unpleasant experience in this store, I wanted to give Lowe's a chance since Home Depots customer service can be a hit or miss but unfortunately I will not be shopping there again.
Reason of review
Poor customer service
Lowes in Miami, Florida - Lack of customer service calling their department
i called customer service department and waited over 50 minutes going from caller # 26 and going down to your are next in the que, to then getting a recording that I was # 6 and would be attended in 30 minutes. Lowes need to get a better customer service department.At least HOME DEPOT treats their customer better. At least HOME DEPOT treats their customer better. DOES ANYBODY WORK IN CUSTOMER SERVICE, OR IS IT SELL AND FORGET THE CUSTOMER.IF YOU ARE EXPERCING A HIGHER CALL VOLUME HIRE MORE WORKERDOES ANYBODY WORK IN CUSTOMER SERVICE, OR IS IT SELL AND FORGET THE CUSTOMER.IF YOU ARE EXPERCING A HIGHER CALL VOLUME HIRE MORE WORKERDOES ANYBODY WORK IN CUSTOMER SERVICE, OR IS IT SELL AND FORGET THE CUSTOMER.IF YOU ARE EXPERCING A HIGHER CALL VOLUME HIRE MORE WORKER
- Poor customer service
- Customer service received
Reason of review
Damaged or defective
Deliver product or service ordered
Campbellsville Kentucky lowes. There is a guy that works in lights, he is disgusting his overall appearance when he smiles is rotted teeth he has been the manager of 89 lumber And he is the manager of the lights at Lowes in Campbellsville. I being a former manager finds this trouble some. His son is trouble lives by me I am a home owner never going back to Lowes my bill is paid Home Depot here I come. Greg Ramsey
Order Pickup Review
Had an order to pickup, they called me said my order was in, arrived at 8am at service desk, 830 and the still haven't found my order. Typical experience at the corinth ms store
Lowes in Miami, Florida - Lowe's Isle Police Enforcement
On Friday at 18:00 or around so, a customer walks into lowes directly to the hoses department. Immediately after a customer representative approaches (Sara) asking me if I needed to locate an Item. (Senator L. was around) After a few minutes and well after looking at several long poked up hoses, I decide to walk to the rope department only to find out my sunglasses were missing. As I return looking for them, the manager immediately eyes in on me and begins to do a suspicious follow, only before an employee had already begun. I walked to the front desk asking for a kind CSR by the name of S., while they were completely busy shuffling customer calls and their routine. Turned around myself and looked for S. Found her asked to help me locate them, manager again with a (this man has done something in the store) look. So I asked S. to help me find them, and once I did, the manager was behind me looking for them too. I said here they are. Then after so, a woman on the last back isle looked at me from so far back while I showed my sunglasses saying to her, I found them, I know you are watching, and proceeded to the rope isle. Upon arriving a short woman CSR had already been following to ask me if I needed help. In which I said thanks Im good. She did not proceed to her tasks, chores, but turned around walked a few steps turned back to face me and got on the phone several times, 3 to 5, calling, voicing a CSR for assistance, help or to follow up on the (Checking the customer out). As I continued looking at ropes, I couldnt but tell that she was still near me for another 2 minutes facing me directly, to where I asked her get me your manager immediately and with the Policestate emotion, courage and dedication, paged the manager so professionally, it seems there was no nervousness to her, as if they had trained for a good part of their pre-hire employment. Gilbert, the manager approached and I said it seems she is following me around, to where he said, no sir, we are just trying to make sure you are getting the right help and so on, the CS BS. So I let it go and proceeded on choosing one of several ropes, colors, sizes, lengths and suddenly an ocean, a wave, a storm of CSR stormed into the isle asking me if I needed help, putting up a ladder to bring down items, I believe 2 to 3 individuals asked me if I needed help, knowing well that the short woman was nearby, it is her department to take care of, and I had already been asked several times. So I continued on and although self-evident of the policing of the isles, I walked from the back of the isle to the rope section again to see if anyone was following and there was a CSR at the Blinds/Rear section of the store who greeted me, and I proceeded forward to once again go to the hoses section. By this time I had lost focus into what I needed to get, only to realize I was only in fact getting away from them as pests. So I walked continuously to the front, on the rear of the cash registers just to walk out of the store. At this point I did not notice anyone at all following me, but as a precaution once past the second door of the exit I turned around behind the trash can, crouched, tied my laces, looked back onto the window of the sliding doors to see immediately two faces appearing, looking out, looking for someone and immediately after making eye contact with me they turned around fast and walked away. They looked away immediately, I walked back into the store, asked short A. what she was doing and she said she wasnt following. At this point the story of the manager was false, they in fact are policing the store, policing me for some reason, which I wasnt told what it was, and felt like I needed to walk out of the store or buy something. .G. the manager was asked into this, explained twice and he played the game of we are just here to help you out. I explained in detail how the 2 mere initial incidents drove me to think that it was just ok, let it go, let it slide, then to explain the walk-out look-back incident where he completely denied it by saing, they were sent outside to do a cart run. Looking back, they didnt pick up any carts, since the two CSRs walked immediately back in having them both in my eye-sight for the next 10 minutes. Called the local police department, which said call the Sheriffs, called the Sheriffs dept, and asked me to call the police depatment once again. Reached the local number, got 3 units, one of them walked out and approached me where he said, if they had said anything, I said they were chasing me out the door, and I asked the manager why, the manager denied such incident. The officer immediately said "Well sir, we cant file a report, there is no such thing as filing a customer harrasment report." Without any help for the customer. Instead desiring the opposite. Read the officers tag, J.G. thanked him for stopping by, turned around and said I'll take it up with Lowes Corporate and the Sheriffs. Sheriffs department said to take it up with the Supervisor at the PD. In the end, the 19:00 incident did not have a report, additionally the manager spent about 10 minutes speaking with the officers to where I added to the Sheriff saying so what is this, a customer complaints and its not possible, but if there is shoplifting an entity proceeds, hard with penalties, so its totalitarian, its not balancing. Hung up with the Sheriffs office, the two units drove off, one unit stayed at the parking lot. About 5 minutes later, I approached the officer asking if the otheres had written a report, saying he did not know, he did not talk to anyone, take it up with Management or Supervisor or someone. I drove off. 19:30 end.
Lowes in Miami, Florida - Lowe's cut my credit limit for no legitimate reason
Lowe,s cut my credit limit from $12,500 down to $1,000.00 for no legitimate reason. I've had this account for years and charged large amounts which were paid off ahead of time. I only owed them less than $1,000 and was paying them more than the minimum payment. But they don't care about their good-paying customers. I'll take my business elsewhere.There are too many other building supply stores that would appreciate their customers. Back to "mom and pop" lumber yards. They need the help any way and are better to their employees.
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