State: Florida City: New Port Richey Clear all filters (2 of 4888 reviews match)

Lowes in New Port Richey, Florida - No consideration

Lowe's didn't even attempt try anything different on every turn of items after thousands of dollars were spent on other items return policy horrible always go to home Depot from now on
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What is your complaint? Are you trying to return items without a receipt, special order items, discontinued items?

All stores including Home Depot have return policies. If you can't follow their polices you can expect problems with your returns anywhere you shop.

#1611759 Review #1611759 is a subjective opinion of poster.
Lowes Customer Care
  • Product and price
  • Pricing
  • Thoughtfulness
  • Didnt even try another solution
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Lowes wastes peoples time

Lowes wastes peoples time
I placed an order online and received all the items via UPS except for one item which it said had to be picked up in the store. After waiting a few days I checked the order online and it said that it was "Ready for Pickup". I went to the store and they did not have the item and indicated it was special order and they would contact me when it arrived at the store. I told them the website said it was ready for pickup and they couldn't have cared less. They said special order items trigger that on the website when the order is placed with the vendor and I should have known they would call me when it was in. I have attached a screenshot of "Ready for Pickup" - is there something I a missing???? I even called Lowes customer service and they said the same thing????? How am I supposed to know that the store will call me and to ignore the instructions given on the online order?????????????????????????????????? There is no customer service - no one tried at all to make sure I didn't have to return to the store and get it shipped directly to me as that is what I originally wanted and then had to go to the store to pick up something that was not there. The feeling that they didn't care was just so strong. Incidentally, I have purchased 22k in kitchen cabinets and 8k in appliances from that store over the last 2.5 months and they couldn't have cared less. I told the manager I wouldn't shop there anymore and told the customer service rep on the phone that as well and they just said "ok". There are so many complaints about Lowes on the internet and I completely understand why - there is a real service ethic that is non existent.
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yeah stomp your feet and say you'll go elsewhere that'll show them.

#771765 Review #771765 is a subjective opinion of poster.
Lowes Website
  • Store manager and customer service
  • Poor customer care
Reason of review
Problem with delivery

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
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