State: Florida City: Ocala Clear all filters (9 of 4784 reviews match)
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I have never had good luck with Lowes. They promised deliveries and never show. I see personal all over your stores but no one helps. I talk to 7 sales representative and they just point or tell me an aisle number. Even in the aisle they do not assist. Assitant manager...
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3 comments
Anonymous
#1660851

Oh, dang you pulled the widow and military card in one complaint. Oh and old.

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Review
#1437556 Review #1437556 is a subjective opinion of poster.
Reason of review
Poor customer service
SAt morning lots of shopprs, 1 lane open and all self lanes shut off. took forever to get out of there over 20 people waiting to check out.this is a busy day and when it takes twice as long to check out then shopping something is very wrong. tried to get manager to...
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1 comment
h.kitchener
#1566325

I hope you dumped whatever you had and walked out. Then, wander over to either Menard's or Home Depot or anywhere else.

Not having enough check-out lanes open is common at some stores now, eg., Meijer, Walmart.

Best to avoid them. They apparently don't need or want our business.

Review
#1362718 Review #1362718 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Ocala, Florida - Customer pick up not right

1.0
Details
Pick up of store items ordered previously is a disaster in your Ocala Florida store . Very bad customer service
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Review
#1297851 Review #1297851 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Don't even buy light bulbs from them! My husband and I started a whole house remodel at Lowes. After having to constantly seek out help in each department and being extremely rudely spoken to in the aisles , when we stopped two male employees gabbing to ask for...
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9 comments
Anonymous
#962334

I din't work a Lowes but do work in the industry. I hope your attitude in the store wasn't the "I'm spending a lot of money, so you had better drop what you are doing and help me" attitude.

You have to realize you aren't the only person in the store. Let me give you an example. As a department manager I had a salesperson who was working with a customer ask my new assistant if a product was available. He wasn't sure and they came to me to ask the question.

As I was telling them how to get this product a customer walked by and assumed we were all shooting the breeze and complained to the store manager that we weren't helping them. It may have looked like we were standing around talking but in the 5 minutes it took to explain how to order the item both my assistant and salesperson learned how to order this product and made a $7500.00 sale. Your expectation of the only sales person in a department to push a cart (that you are just as able to push) to the front of the store leaving the department without anyone to assist others is just as rude to other customers. Not only that, you have a cart sitting in the way at the front of the store while you shop.

You may not have seen any other customers but that doesn't mean they weren't there. I will often be working with a customer and have to go to the sales desk and look up product in a catalog or on the computer for a customer while they continue to look at a product.

It looks like I am alone at the desk but I am actually doing research for a customer aisles away. Try a job in retail for awhile and you may not be so quick to judge.

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Review
#611795 Review #611795 is a subjective opinion of poster.
Reason of review
Poor customer service
My name is William Lee, I am an Asst Manager at Lowes in Ocala Fl. I have a customer who has an issue with his laminate floor, which he installed, and is wanting a call from the claims department. I have faxed over his information twice, at the claims departments...
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8 comments
Anonymous
#852614

You're not very bright, are you? You don't post someone's personal info on the internet. I work for Lowe's, and I can tell you that is grounds for termination.

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Review
#513890 Review #513890 is a subjective opinion of poster.
Loss
$2000

Update by user Apr 15, 2013

After weeks of arguing with both repair center and Lowes they both agreed to make good on their product, Lowes acknowledges that this incident should have never went this far and offered to repair with no questions, this incident could have been avoided by reviewing...

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9 comments
Anonymous
#638145

What's wrong with weedeater. That's what we call them. or grass trimmer.

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Review
#385929 Review #385929 is a subjective opinion of poster.

LOWES SUPPORTING RUSH LIMBAUGH

LOWES HAS LOST MY BUSINESS BY SUPPORTING RUSH LIMBAUGH INCLUDING MY CREDIT CARD WITH THEM. THEY SEEM TO FAVOR HIM AND HIS INSULTING STATEMENT TOWARDS WOMEN ABOVE THEIR CUSTOMERS. HOW CAN THEY SUPPORT SOMEONE WHO OBVIOUSLY HATES WOMEN WHO HAVE ANY OPINION AT ALL. I RECENTLY BOUGHT A HOME THAT NEEDS ALOT OF WORK AND HAVE BEEN SPENDING MONEY LEFT AND RIGHT AT LOWES. IT WILL NOW GET SPENT ELSEWHERE. WAKE UP, ALOT OF YOUR CUSTOMERS ARE WOMEN AND HE BLATANTLY INSULTS THEM ON A DAILY BASIS. KEEP ON ADVERTISING WITH HIM, IT'S YOUR FINANCIAL FUNERAL! LOWES ADVERTISING DEPARTMENT MUST BE RUN BY ALL MEN.
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4 comments
Anonymous
#448364

I'm a woman and support Rush...Take what he said in context and reference!! The Ignorance of some is remarkable.

This is the result of people listening to main stream media and not knowing facts!!..GOOD FOR YOU LOWES!!! DON'T LET THE MEDIA AND PUBLIC PUSH YOU AROUND

Anonymous
#446377

I'm a conservative. Rush Limbaugh stupidly called a women a "***" on his show.

His remark has been vilified (justifiably) by nearly every commentator on television.

What bothers me is the lame-stream media's double-standard.

Last year liberal comedian Bill Maher called Sarah Palin the 'c' word (rhymes with "runt") on his show, in addition to mocking her Down Syndrome son. Yet not one person in the maintsream media has ever mentioned it!

Anonymous
#446055

She is what she is... Go on a cut up your card and pay the balance off too.

Anonymous
#445956

Rush insults liberals, not women. Get with the program here. This is not a politics forum.

Boycotts are useless and childish.

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Review
#303538 Review #303538 is a subjective opinion of poster.
Managers continue to treat associates like *** and keep their jobs. Someone I know works for Lowe's and they did not hire any additional help for the Christmas season in the garden with the addition of the tree tents this year, there is one person in the morning to...
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7 comments
Anonymous
#605447

Our store has consistantly gone down in the Employee Opinion Survey with the number 1 issue being LOUSY Store Manager with a 99% poor rating. Finally corporate wanted to know why we rated it so low.

They sent in about six differnt people over a three day period to "confidentially" ask us why. The Result??? RETALIATION! Threatened jobs, forcing people that are dating to transfer to other stores.

not letting people working 4 hours take 15 minute breaks (violation of Federal law), changing schedules, cutting hours etc..AND the joke is that all of this is being enforced by the same Store manager we complained about. And he dates a vendor rep that is in the store all of the time.

If the job market returns I see a mass exit of Lowes employees. This store is equal to a circus being ran by the clowns.

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Review
#279509 Review #279509 is a subjective opinion of poster.
Why does the Zephyrhills FL management allow customers to bring in their pets and put them in shopping carts> The shopping carts are not cleaned after pets are allowed to ride in them. This is a health hazard when I place my child in the shopping cart behind a dog. ...
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66 comments
Anonymous
#1203853

Blankets keep carts clean. You can't keep out disabled people legally.

If they need a dog, It has to be on a leash. The cart thing is a policy each store has.

I say if the service dog is on a blanket, It is allowed in a cart. Use a leash otherwise.

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Review
#162461 Review #162461 is a subjective opinion of poster.

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Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
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(800) 445-6937
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