State: Florida City: Port Saint Lucie Clear all filters (10 of 4889 reviews match)
filters
State:
City:
Product:
Show

Lowes in Port Saint Lucie, Florida - Remodeling Nightmare !!!

Hired Lowes to remodel a simple Laundry Room. Had to pay all the monies up front. This way your complaints vanish into thin air. They will return calls when they feel like it, they already have been paid. Contract date was 2/7/2018. They admitted that they completed the project Oct 2018 during which time we did not have use of our laundry room. There 5- week commitment was a complete lie. The job was miss measured ( I was told that the person employed to lay out the job had been let go ) and no one could fix. It is still not right. Now I have to go to small claims Court in the hope of getting some satisfaction.
View full review
1 comment
h.kitchener
#1601729

The old rule of never fully paying for a job up front still applies. No honest contractor would demand such a thing.

At most, you can agree to 20% down with another percentage upon 50% completion, etc. Bottom line, tho is that it is really not wise to have remodeling done thru any of the big box stores.

They hire some unknown contractor and when he fails to do a good job the store does not take responsibility. Best to check around, talk to friends, get references and such and hire a local contractor.

Review
#1406190 Review #1406190 is a subjective opinion of poster.
Service
Lowes Laundry Room Remodeling
Reason of review
Poor customer service
Loss
$13124
Preferred solution
Price reduction

DON'T BUY ANYTHING TO BE INSTALLED BY LOWES!!!

1.0
Details
LOCATION: ST LUCIE WEST BLVD, PORT ST LUCIE, FLORIDA 34986 NOVEMBER 16, 2018 I bought a new refrigerator to replace the one I have that died. I was very specific about everything, even the door opening on the right, an ice maker, and the fact that it was available to be delivered immediately. I spent an entire DAY calling everywhere for this. The refrigerator was ordered and supposed to be delivered TODAY. I spent all morning taking everything out of the refrigerator and freezer. IMPORTANT FACT: The delivery people DO NOT WORK FOR LOWES. The paperwork did not say make sure the door opens from the right....great start, but they did change it. THEN.. ..the water line coming from the wall IS COPPER. Well... they won't TOUCH IT if it's copper. That means..... I have to call a PLUMBER to come and do whatever to the waterline FIRST and then call Lowes to have the delivery people come and finish. UNBELIEVABLE!! Calling Lowes and spoke to the Manager several times and he did NOTHING!! I CALL THAT BAIT AND SWITCH since nothing more than a $12 piece of tubing (which I got) was ever mentioned when I was ordering. Now I have the additional cost of a PLUMBER -- its FRIDAY afternoon now === over and above what Lowes has already been paid! PLUS I have both refrigerators sitting in my kitchen till the plumbing is done since they would not undo the original refrigerator (they don't touch copper, remember). I am so MAD I can't see straight! So my plumber comes later today and detaches the water line from the old refrigerator and attaches the new in less than 10 minutes WITH the tubing I had already purchased from LOWES!! Wow....must be magic, right? I watched my plumber. It's not magic and if I knew what to do I could have done it myself! So...at a charge of $114.30 more I have my new refrigerator running and making ice and the old one sitting here....taking up room. Now I have to call Lowes and make yet ANOTHER appointment for those jerk installers to come out and take the old refrigerator away. I will NEVER buy anything from LOWES ever again! and you shouldn't either. Obviously their customers DO NOT COME FIRST! and THEY COST MORE MONEY BY LIEING!
View full review
1 comment
Anonymous
#1598698

First off, Lowe's doesn't hire "installers" for appliances. Those people are called "delivery" people.

But look at all the money you save by going to Lowe's? That's why you went there instead of a local appliance retailer isn't it?

Review
#1402041 Review #1402041 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Store manager craig kusinger
  • Words alone can not describle the hellish experience we have had
Reason of review
Problem with delivery
Loss
$114
Preferred solution
LOWES OWES ME FOR THE PLUMBER I DIDN'T NEED!
Tags
  • Bad Customer Service
  • Rip Off Installers

Lowes dysfunction and negligence can cost you more than the purchase

3.5
Details
I purchased a kitchen and bathrooms cabinet project from Lowes in June of 2017, I paid $35,000.00 in full, up front per their policy. Lowes finally installed the correct cabinets in April of 2018. During this time we were unable to live in the home because we no longer had sinks or faucets, the entire time this nightmare dragged on and the expenses of maintaining two homes mounted Lowes corporate office just kept saying "dont worry...... when its finished we will compensate you for your additional expenses". Once finished they offered me $1,000.00 to compensate for tens of thousands of dollars in additional expenses. Do yourself and your family a favor AVOID LOWES if you value your family and your money do not invite this menace into your life.
View full review
1 comment
Anonymous
#1768294

I totally agree. I had a horrible and similar experience with them as well!!!!

Review
#1250633 Review #1250633 is a subjective opinion of poster.
Service
Lowes Cabinet Installation
Cons
  • Being treated like i was disposable and being lied to
Reason of review
Order processing issue
Loss
$52000
Preferred solution
Full refund

Lowes Installation Review

1.0
Details
Do not use Lowes for contracting services. They use horrible subs, do Not respect personal property, charge you upfront, and have a forced arbitration clause to avoid accountability. Please beware and use others.
View full review
Review
#798731 Review #798731 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes in Port Saint Lucie, Florida - I am being charged a late fee for the month of January altho I did not receve billing for that month

I made a 6 month promotional purchase on 7/2/15 for an amount of $568.00.Upon reeving your monthly bills I payed $95.00 per month to my account at the Synchrony bank. In the month of December I had reduced my indebtedness to you to $14.40. I expected to clear my account with you in the month of January. I did not receive January billing from you which would have keep me within the terms of the promotional sale agreement. Instead, I received your February billing for $14.40 and YOUR FEE charges of an $14.40. and, a reminder that my account payment is past due. Today, I shell make a $28.80 payment to the Synchrony bank. I think your fee charges are inappropriate and should be returned to me. Please advise. Thank you. Upon your request I shell fax to you my current bill from you.
View full review
Review
#793128 Review #793128 is a subjective opinion of poster.
Reason of review
Problems with payment

Lowes in Port Saint Lucie, Florida - Purchase of Laminate Flooring Turns into Nightmarish Experience

Lowes - Purchase of Laminate Flooring Turns into Nightmarish Experience
Lowes - Purchase of Laminate Flooring Turns into Nightmarish Experience
Mid February decided to purchase laminate flooring material through Lowe's. Called flooring dept at my local Lowe's and arranged to have room measured. Took 2 weeks - end of Feb before guy shows up to measure. Meanwhile I'd looked online at patterns, saw one I liked, called store and was told pattern not in store so I would have to order it. OK. When sample arrived, it looked nothing at all like Pergo picture so took it to store to have them call Pergo and have them send one that looked more like picture. Flooring guy says to me, "wait, let me check samples we have in store to see if we can find something better" (HUH? - thought you said you don't have that pattern in store!) Guy comes back and says no, something is wrong, all our samples look like one Pergo sent you. By this time a month has elapsed and I still don't have my flooring so I selected a different pattern at the store. Guy says he's ordered it (I'm there 3 hours waiting for him to complete transaction!) and flooring will be in by March 20th and installed following week (March 23rd). March 23rd, no word from Lowes regarding delivery, install, anything at all, so I call store and am told my flooring has been there since March 17th and they have no idea why it hasn't been delivered. It is finally delivered March 26th (stacked in 7 - 4' high piles right inside my front door). I tell the guy I don't think that's a good place to leave it but he says he's only authorized to deliver to inside my door. Meanwhile I call the installation guy to verify installation is scheduled for March 29th. Installer questions me about humidity and temperature conditions in room where laminate is to be installed then tells me he won't install that product because it isn't suitable for temperature/humidity conditions in my home, and recommends instead that I purchase ceramic tile. So both install guy and I make separate calls to Lowes telling them they need to come and get the laminate flooring that day. As luck would have it, my doorbell rang and when I went to answer the door, two of the 4' high piles fell over hitting me in the leg and resulting in a hematoma the size of a melon and excruciating pain. I immediately called the store manager (Mark) to report what had happened, and he told me to seek medical treatment and that he would be sure to have everything picked up the following day (27th). Didn't happen and everything is still stacked inside my door, and to make matters worse (if possible!) install crew shows up early this morning because no one at Lowes had remembered to inform them job was cancelled. Crew calls their boss and he confirms that job was cancelled and he will call "Mark" to find out why stuff is still at my home and why his crew wasn't told about cancellation. I've also called "Mark" 4 times today to find out why this hasn't been picked up as promised, calls have not been returned. Time is now 4:00 pm and stuff is still here blocking my entryway and still on my Lowe's credit card (almost $3,000). Seems fairly obvious, if you do business with Lowe's be prepared to experience delays, misinformation and all in all extremely substandard poor service (perfect example of adage: Left hand doesn't know what right hand is doing)...
View full review
1 comment
Anonymous
#1003140

Next time go to a small, family owned business who cares about their customers.

Deal with a big box store, get big box store service.

You are another number, not a name.

Review
#615372 Review #615372 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Wrong product delivered
  • Lack of response
  • Customer service received
Reason of review
Poor customer service
Loss
$2700
Preferred solution
Let the company propose a solution

Lowes in Port Saint Lucie, Florida - Checkout run around

2.6
Details
was second in line at the only checkout open,was told to go to another checkout,where? I said,she waved down toward the other end of the store,there was nothing else open except self checkout,I said I don't do selfs,still she and the customer ahead of me ( who by the way raced past me to beat me to the only checkout only to say he had a problem and didn't know which to buy....aaarrrrggghhh!!!!!!) waved toward the other end of the store.I said no other lights were on and she said their lights were not on.What?I put the items down and said I'm going to Home Depot,while the checkout lady was calling for some other woman to check me out.I left after making 3 attempts to find a checkout open when there was no other.Gaming a paying customer will not help your sales,especially the week of thanksgiving.
View full review
Review
#562576 Review #562576 is a subjective opinion of poster.
Pros
  • Neat aisles
Cons
  • Service at checkout
Reason of review
Poor customer service
Preferred solution
you need a manager up front to get the people up front to do their job

Lowes in Port Saint Lucie, Florida - Cashier(jay) was rude and unfriendly

I walked up said hello! And said I had an online pick up. He walked away and never said anything. I see him and another associate going through stuff in a cabinet. If he would have spoke to me I would have told him it was a 9 ft umbrella. But he went through many small things as a I watched from afar. And then he came back. And I said if you would have spoke to me I would have told you what it was. He said we figured it out. 10 min. Later he has me sign and that was my unfriendly shopping experience.
View full review
1 comment
Anonymous
#831469

Hello lowe's I wish to say something about your policy towards veterans that shop at your stores. I and many more vet's want to know why you changed your policy towards us.

I have shopped at your store for a long time and now you do not want my business any more as you have elected to change your policy towards us now that we are not service connected. Was not our service time good enough for you now? It was before you wanted every nickel and dime we service people spent in your stores - yes, we where good enough for you then but not now if it wasn't for every one of us that serve in the arm forces .from the being of of all the was we have fought in and our fellow buddie's die and some of us lived to finish it . People like you would not have a store to sell any thing .

How can you people be so foolish to say only if your wounded that your connected do you employed a policy maker that felt that he hate's those that was not wounded or one that never stood up for his country -what is it? I feel a person that would stoop that low to try to segregate service men and women from one who fought and one who served in our country to keep It free is just as important as the one who died for it because they both would die for it. you are without a doubt one who along with a few more are not worth a crying dime as the saying goes.

I am not mad - just saying what has to be said you can bet your bottom dollar that this will go out to all veterans by word of mouth and by phone and will be said as in as many service organizations that can be reached. if you value the x-service men and women and those who served to Keep you free you free write a public opology brad lanthier 5655 highlander orange texas 77630

Review
#501374 Review #501374 is a subjective opinion of poster.

Lowes in Port Saint Lucie, Florida - Abusive sick place, abuses patients and people, crazy sick staff

beware of new horizons of port st lucie and the area there- it is a mental health facility full of really abusive nasty people and a sick staff that is crazy themselves and are the ones that need to be there. new horizons is a terrible place that abuses patients and people there. the doctors are sick people who abuse patients as well. I know people who were abused there by the staff and doctors. its a really bad place and people need to know and beware. there is a female indian employee there who is fat dumb and really sick too. this place is unethical and bad and needs to be sht down..
View full review
1 comment
Anonymous
#821415

I have no idea where the *** lowes came from...this is about new horizons..

Review
#491399 Review #491399 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

Compare Lowes to

Home Depot
Home Depot
2447 reviews
2.1
Compare

Lowes in Port Saint Lucie, Florida - Valspar paint problems

Purchased Valspar paint with primer for the first and last time. I painted a gray/blue over a very pale yellow. The first coat after drying looked as if it had not been painted at all. The thickness of the paint seemed to disappear on the wall. It took over 3 gallons of paint to finish. I previously used Martha Stewart yellow over white and it took not ever 2 coats. Lowes put me in touch will Valspar rep. Many excuses about coverage of different colors and said a primer should have been used first even though this paint had primer. Garbage paint will never use again.
View full review
Review
#400421 Review #400421 is a subjective opinion of poster.
Loss
$70