State: Florida City: Stuart Clear all filters (5 of 4791 reviews match)
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Lowes appalling warranty services

3.0
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Bosch Dishwasher model# SHX3AR72UC Protection Plan # : 0110929913069161625001 Lowes appalling warranty services. Lowes doesn’t properly insure that their repair vendors are vetted for proper repair knowledge, an inexperienced appliance repair company was sent on Dec 23, 2015 that misdiagnosed the problem with our dish washer and ordered the wrong part. It took them one month to order the part and return, and after installing the part the dishwasher starting leaking later that evening. Lowes then sent another company on Jan 29, 2016 that correctly diagnosed the problem, but found the tank unit cracked and subsequently unrepairable. We then had to wait until Feb 19, 2016 for the warranty division to send out a debit card for the amount of the replacement, we were not given the option of a cash settlement, and were locked into purchasing from Lowes once more. Finally a replacement dish washer was delivered on Feb 26, 2016. Two months after the initial repair. We are very unhappy towards Lowes customer service; they were completely void of any concern or apathy towards us during this two month service nightmare. No one should have to wait two months to have an appliance repaired or replaced under warranty. And no one should have to pay another $140.00 to have the replacement installed. After enduring such horrendous treatment. Our obligation now is to warn others of the appalling treatment we had with Lowes, and spare other consumers of the same abuse. Rest assured; we will never be a Lowes customer again. And regret the many thousands of dollars spent with them over the years.
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Review
#809046 Review #809046 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Warranty issue
Loss
$140
Preferred solution
Price reduction
Took back gal of paint that was not tinted enough and the ladies in the dept were extremely helpful and got me on the right track. I had made 2 trips to the store to get this taken care of. Then I get to ck out. One cashier (female black). Older gentlemen buying paint...
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Review
#704157 Review #704157 is a subjective opinion of poster.
Cons
  • Unprofessional customer service
  • Weak product knowledge
Reason of review
Poor customer service
Lowe's had a contractor, Preston, install Custom Window Systems brand windows in my house (Cost of over $12,000) on April 22, 2015. If you need windows for your house, think twice before buying Custom Window Systems. They may be less expensive, but I guess you get...
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Review
#660252 Review #660252 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service, bad quality, defective windows, lack of response on representatives part.
Loss
$12000
Preferred solution
Get the Custome Window Systems representative to my house to resolve the issue whether it means fixing the windows or replacing them immediately.
Lowes in Stuart has an employee stand outside drumming up work. Do you need your bathroom remodeled? Why yes, yes I do. So I listened to his sales pitch. Heard about their wonderful new "design" team! Okay why not just get an estimate I thought. Needing to remodel my...
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Review
#498640 Review #498640 is a subjective opinion of poster.
I went to lowes for a price on my cabinets. I had a list of cabinets that my contractor gave me. When I got there the guy in that dept. made an appointment with me for later that day as he was already working with someone and there was no one else there. When I got...
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7 comments
Anonymous
#766590

Jensen Beach Lowes is like a dark deep hole smart people drive the extra few blocks to Home Depot they are in stock with professional help no like lowes !!

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Review
#162682 Review #162682 is a subjective opinion of poster.
Loss
$5000

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Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
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(800) 445-6937
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