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Lowes review in Tampa, Florida: (B.S.) LIFETIME HASSLE FREE WARRANTY

3.0
Details
I tried to exchange a 16' tape, models and warranties changed, was told to contact the manufacturer. Google Kobalt and what do you get? Lowe's as the supplier, followed by nothing but complaints. So, now what?
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4 comments
Anonymous
#1669935

have you called 888-356-2258 ?

Kanijah
#1667953

Boycott racist lowes

Anonymous
#1667860

The issue is the magnets fell out, making it less useful.

Anonymous
#1667853

What was wrong with the tape? The warranties are against manufacturers defects.

The warranties do not cover damage.

If you took a tape in with the tip ripped off it wouldn't be covered under warranty as it was damaged, not defective. Far too many people try to abuse warranties trying to exchange items that are not truly defective.

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Review
#1505966 Review #1505966 is a subjective opinion of poster.
Product
Kobalt Tape Measure
Reason of review
Return, Exchange or Cancellation Policy

Lowes review in Tampa, Florida: Tape measure waranty

3.1
Details
Have a 30’ magnetic tip tape that the end broke. Tried to call lowes and ask them if i can swap it out, since it had a lifetime waranty. Was told they didnt sell them anymore and that i could not. Talk to the customer service desk and was told the same. I have a lot of kolbolt tools as i work in constuction. I havent had problems with them so very unhappy with the wsy this is handled. I mean Harbor Frieght has tape measures that cost a fraction of what i spent for this one, and it has a lifetime waranty. I guess i should just boycot Lowes. I just bought a fridge and a range last month. Thousands of dollars that could of gone to Home Depot. Im not a happy customer.
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3 comments
Anonymous
#1660895

Warranties do not apply to commercial use. Learn to read.

Anonymous
#1658277

Why does every *** not understand the store is a middle man. If you have a problem with your item go to the manufacturer. People are stupid.

Anonymous
#1654125

Tool manufacturers like Kobalt, Stanley and others warranty their tape measures against manufacturer DEFECTS. They do not warranty them against consumer abuse and damage.

Tearing the end off your tape measure is not a defect.

You can't expect companies to stay in business if they replaced every tool someone damage on a job site. It's time to buy a new tape.

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Review
#1485989 Review #1485989 is a subjective opinion of poster.
Product
Tape Measure
Reason of review
Warranty issue

Lowes review in Tampa, Florida: Don't buy Lowe's air conditioner!!!!!BEWARE

They sell Frigidaire brand ac and when it quits the parts are not available for it anywhere.and it quit on the hot summer and right at the year warranty beware don't by there junk!???
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2 comments
Anonymous
#1573105

Bought Central air conditioning and part went bad less than a year .Now I have to pay over 400.00 to have fixed not including the freeon that is 200 a pound .Lowes will not cover labor .My neighbor bought same unit and same thing happened.How fair is this . Mind you have a five year warranty This is from Lowe’s we bought

Anonymous
#1516928

It's not a Lowes air conditioner. It is a Frigidaire air conditioner.

If you have a complaint it should be with Frigidaire.

In most cases window air conditioners are something you replace if they quit working rather than repairing them. Even if parts were available the labor charges can easily exceed the price of replacing the air conditioner.

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Review
#1300813 Review #1300813 is a subjective opinion of poster.
Product
Frigidaire Air Conditioner
Reason of review
Poor customer service

Lowes review in Tampa, Florida: Horrendous Customer Experience

1.7
Details
Lowes review - Horrendous Customer Experience
I went into the store and purchased a washer and dryer (didn't finance, but 100% purchased). They said the earliest they could deliver it would be a week and a half later. A week after the purchase I received a call saying they no longer had that set available for me. I HAVE NO WASHER AND DRYER AND A TON OF DIRTY LAUNDRY! Then, they tried to sell me a very inferior washer and dryer for the SAME AMOUNT so they could get it to my house sooner. I immediately went somewhere else and got the first model I had originally purchased from a competitor retailer. Lowe's didn't own up to the mistake and didn't go out of their way to make a decent resolution for me. Horrific customer service. Mistakes happen, but it's how they're dealt with that shows people the professionalism of a business and its employees. Looks like it's Home Depot for me here on out.
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2 comments
Machele
#1471908

Not sure why you are so distressed. Lowe's found out they could not supply you with the model you wanted and called when they found out.

They offered you a different set which you refused so the sale was cancelled.

It's nice you got the same model from another retailer, so what is the problem here? Sounds like you just want to complain about something.

Anonymous
#1471802

The reason you had to wait a week and a half is they had to order it from the manufacturer. If the manufacturer had no more available, what did you expect them to do? Either you choose another model from them or do as you did and found someone that still had the models you wanted on hand.

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Review
#1243600 Review #1243600 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Resolved: Lowes review in Tampa, Florida: Promises, promises

4.3
Details

Update by user Jul 07, 2017

Once the customer service group was contacted, they immediately contacted the local store. I was contacted, the same day by Kaitlyn, and she was able to speak with the Lowe's credit card servicer and was able to adjust my terms to the 0% for 18months.

This was my biggest concern as the interest was almost $100 per month. It took Kaitlyn approx.

7 minutes, yes minutes to solve this issue. Thank you!

Original review posted by user Jul 03, 2017

Where do I start? Estimate did not incl leveling compound which ended up being another $800 (almost). I was told from the beginning that if I got the Lowe's card it would be 0% financing for 18mos to have flooring installed, still waiting on the 9% financing for 2 months now. I was told it would be about $100 to have 2 toilets reinstalled, after floors done. That came out to almost $300!! The customer service from the supervisor in the installation office, Stephanie, is the worst I've ever experienced. Zero communication. This was the first time, and the last time, I will use Lowe's for any installation. Next time, I'll do it myself!
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Resolved
Review
#1069322 Review #1069322 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Sales associates in the store
  • Floors themselves look great
Cons
  • No communication
  • That the leveling was not incl in the estimate
  • I have not recvd the 0 percent financing for 18 mos
Reason of review
Financing
Preferred solution
Price reduction

Lowes Cashier Review from Tampa, Florida

2.3
Details
Lowes Cashier Review from Tampa, Florida
Lowes Cashier Review from Tampa, Florida
I made a purchase at Lowes on Commerce Palms Drive, Tampa, Florida 5/20/16. I purchased a stacking rocking chair from the back of the gardening section. It was dirty but was the cleanest of the others. I brought it to the cashier, and she said its a lovely chair but its filthy. I told her all of the chairs back there was in that condition. She gave my daughter windex and a paper towel and told her to get started cleaning while I was getting the money for her. I gave her $43 and joined in helping my daughter clean the chair. The cashier said I will put the change here on your phone for you ($0.22), I took my receipt and change from her and put it into my purse. I pulled the cart to the front of the cashier to not block the other customers behind me. After about 5 minutes i was finished cleaning the chair and gave the cashier back her garbage can, windex, and paper towel. I said thank you and proceeded to walk out of the door with my purchase when the same cashier abandons her customers and asks me did you pay for that? I dont think you paid for it. I said yes I did. She asked for my receipt, after looking at my receipt she says no this is not it, embarassing me in front of the other customers. Meanwhile I've got all of her customers eyeballing me as if I stole a big chair from the store. Then she says oh yes it is, ok you did pay for it. Then tells the other customers its a lovely chair but it was so filthy while I walked away. I was so upset I regret I didn't return it and buy the chair at walmart instead. I should have been offered a discount for the dirty chair I paid full price for, or at least the cashier could have gotten someone to come and clean it for us. Instead, I cleaned it myself with my daughter and was still racially profiled and accused of not paying for it by the cashier who I just paid.
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Review
#851521 Review #851521 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes - Loctite Pl Premium Fast Grab Polyurethane Construction Adhesive Review from Tampa, Florida

2.5
Details
Some guy at lowes said we could buy Loctite fast grab premium to put up a mirror. It wasn't working right and so we called back and we were told we could bring it in to return it. I called again to get the name of the person and couldn't and alady on phone was rude to me and said we couldnt return it after the confusion we were told we could. It was only $5 but still remember to always get the name of the person who said it.
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2 comments
Anonymous
#1056768

Its from paris, TN. I don't like the employees being rude and lying to me

Dona
#1053596

You are dealing with a large company with employees who have problems tying their shoes in the morning, much less actually knowing anything except how to text messages on a cell phone. I have always had good luck using contact cement for mirrors, as long as you do it carefully and slowly.

The new polyurethane cements work well also, but contact cement will instantly bond, tho once again, do it carefully, as once the two surfaces come into contact, they will instantly bond together. Or, you could hold a picture of a politician up to the mirror and once it breaks, just buy a new one.

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Review
#723318 Review #723318 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes review in Tampa, Florida: Poor Installation and poorcustomer service

2.5
Details
I spent $1300. for porch blinds. from W.Waters Tampa Location. First the blind store expert mixed up my whole order between loop chains & wands for the same 5 panel install. Paid them on May 27 2015 blinds came for the install a month later. Found out the order was all wrong & the manufacturer Coolaroo sent 3 different colored types of hardware. Ugh! Waited another month. Blinds come in but they send an installer who showed up at night in the dark for the install. I had to give him Sergio T. a flashlight for installation being it was a backyard screen enclosure.He couldnt finish the job that night so I had to wait another 3 full weeks for them to come back.Another problem arose. chain hardware to pull the blinds up and down falling apart. The installer does not fix it. He says call Lowes back. Here I am 3 months later now waiting for W. Waters Tampa Lowes to put in a repair order.Don't know how many more months I have to wait to have working blinds. I'm ready to call the credit card company to dispute the whole order. Lowes I give a poor service rating. I will think about Home Depot next time I have a big service job.
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Review
#688621 Review #688621 is a subjective opinion of poster.
Cons
  • Dealing with staff
  • Wrong product delivered
  • Will lose a loyal customer for less than forty dollars
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Installation And Product Issues

High Prices Review

You go to lowes ,cont get waited on you to look for help then that ppl dont care n that is why we need a home depot !!!!! You have the ppl standing around talking to each other!!!! If we had a home depot I would never shopp lowes nver again!!!lowes are to high on price!!!!this is Rockingham store!!!!
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Review
#514830 Review #514830 is a subjective opinion of poster.

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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Lowes Deceptive Ordering and Happy Review Policy

Lowes Deceptive Ordering and Happy Review Policy
Lowes has an amazingly sweet staff designed to grab your money quick but then try to get your merchandise delivered and don't complain about our terrible service. When the refrigerator in my condominium died I started searching for a replacement online for a unit that would match the limited space available. I found a match on the Lowes website but their delivery and pick-up policy was not clear so I called the company for clarification before placing the order. I explained that my niece was living in the unit and I needed the unit delivered as soon as possible as she had a new baby and milk in the freezer that had to stay frozen. The women on the line told me that the unit included free delivery and pickup of the old unit and delivery would be no problem. I thanked her and said I would go online and order it and she told me that I could place the order with her and there would be no need to go back to the website. We received the order notification via email and I forwarded it to my niece to schedule delivery. She called me back within minutes to tell me that the unit would not be delivered for at least 2 weeks as it was a special order item - this was never mentioned when Lowes took the order. I tried to cancel the order so I could get the items somewhere else and customer service told me that it would be 5-7 days before the money would be refunded as they already charged my card. As I was complaining customer service kept telling me that they did disclose to me the delivery date which was getting me even more irritated. I said please point out where on this order it says the date when this order can be delivered. She pointed me to a small date on the delivery button on their website. I said "I never got to order this online your sales department took the order over the phone". She says I know but I wanted to show you that we do tell you how long it will take for delivery. What really pushed me over the edge is we still don't have the refrigerator but received a survey email questioning the unit. Well we gave them the feedback their terrible and deceptive service deserved. Today we got back that they rejected the survey review because it didn't match their guidelines. Since the survey was pretty much to the point I am guessing happy reviews are only accepted.
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4 comments
Anonymous
#1016795

When you selected the model online and you had to enter your zip code to show the price (mandatory) in a box to the right it tells you when it will be available or if its currently stocked, as this should have been explained by the sales associate was probably just trying to get a sale . Probably just pushed the order through thinking that you were aware of the ETA due to you being online.The 5-7 day delay to get refunded on your card is not a Lowe's thing it is actually your bank when a refund issued it is instant, you can get cashed out which is the faster way of receiving your money back, if not your bank will give you the 5-7 day time frame. Further more Lowe's is one of the main appliance stores that contains stocked appliance and a wide selection , why didn't you check for stocked item's you would have been eligible for free next day delivery, you have to assume some responsibility at some point.

Anonymous
#936233

I have had all good experiences with lowes they credited me pretty much the cost of a jacuzzi spa tub for coming in the wrong color .which was a hearty credit.I was remodeling my bathroom at the time, and had to rent one of those small containers to store all my bathroom stuff.but I'm glad I saw this so I can look out for any billing problems,which would be on synchrony banks hands.

Arben
#775663

Yes Anonymous reading is important. You must have miss read that the order was placed over the phone...

Anonymous
#775143

As it was wrong for the salesman didn't tell you when it would come in it was just as wrong for you not being able to properly read.

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Review
#464226 Review #464226 is a subjective opinion of poster.
Service
Lowes Delivery Service
Loss
$478