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I brought a generator in because I was told that starter cable was under warranty and covered. When I picked it up I was charged for a new carburetor that I didn't authorize. The generator only had 1.1 hrs. on it . I also discovered that someone had signed my husband's name to the repair order. I have the original order with no signature on it. After a long process with the service dept. I managed get a reduction on the parts, but was told that I would have had to pay for the labor any how. So I put the 58+ dollars on my Lowe's credit card, of which I will be returning to you and will no longer use Lowe's, I will drive the extra 12 miles to Home Dept.

Marsha Dickenson

230 Islamorada Lane

Naples, FL. 34114

Product or Service Mentioned: Lowes Warranty.

Reason of review: poor honorable practices.

Monetary Loss: $58.

Preferred solution: Full refund.

I didn't like: Practice of extorting extra fees.

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