Free means free, right? If something is offered only contingent on paying for another service (like a general contractor to carry out your remodeling), then is it free?
Absolutely not. Watch out everyone! My intent was to buy every item for a complete kitchen remodel from Lowes, including floors, cabinets, fixtures, appliances, the works! Ten of thousands of dollars of stuff!
A little free design consultation up front would have been a terrific way for Lowes to up-sell, or at least make a big buyer happy. But apparently that's not the way it works. When I mentioned that while I'll buy all the stuff from Lowes, I intend to do most of the installation myself, then the conversation got a little awkward. It took a little while to finally get back to "well no, we don't offer design consultation unless the general contractor is hired".
Surprise! Don't get me wrong, I use Lowes all the time.
I like them. But this consultation scheme gave them a black eye in my opinion.
Product or Service Mentioned: Lowes Remodeling.
Reason of review: Not as described.
Preferred solution: I don't want anything. Just fix the problem. Advertise accurately..