Not resolved

Although I read similar complaints, I used the information to be aware and moved forward with ordering carpet since I am a long time loyal Lowes customer. Estimator made 3 trips to my home and gave me the quote stating I needed to move gaming table and all loose objects.

I specifically asked if there were additional charges and was told no. On installation day, AFTER removing all of the old carpet, I got the switch call that in order for the installation to continue there would be a charge of $227 for moving furniture. They admitted the charge was on the estimators notes but they simply forgot to put it on my contract.

I could refuse to pay and they would leave so reluctantly I made the last payment ever to Lowes. I guess they traded 25 more years of business for $227,

Product or Service Mentioned: Lowes Carpet Installation.

Reason of review: Not as described/ advertised.

Monetary Loss: $227.

Preferred solution: Full refund.

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