1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
1 comment

Update: Fridge still has not arrived. Already on 3rd backorder date. More than 2 months late and management is of no help.

Product or Service Mentioned: Lowes Shipping Service.

Reason of review: Problem with delivery.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1422048

You do know that Lowes doesn't manufacture the refrigerator don't you? It's the manufacturer that is backordering it.

If it's backordered Lowes has no real way of knowing when it will arrive. Most manufacturers deliver once a week from their warehouses. The only way the stores know there is a backorder is when the truck shows up with a packing list showing the backorder. Manufacturers aren't very good at communicating when the appliance will actually be delivered.

LG for example has a warehouse in Texas. If they run out of an appliance it has to come on a boat from Korea. Stock may be coming into the warehouse at any time but if it has to be manufactured you have the manufacturing time plus 3 weeks on the boat and another week to get from the warehouse to the store.

If the store really pushes and finds a customer service rep at the manufacturer who is willing to actually track the order they may get an answer in 3 or 4 days. The moral of all this is if you need an appliance right now don't buy anything that isn't in stock at the store or their own warehouse.

You May Also Like