9/24/2017 Monroe NC store # 0680- Returning a $3.99 toilet fitting that did not work. I actually tried to put on toilet therefore there was some dirt on the end Linda Jenkins front desk refused to process the return.
I had several other items but she would not refund - she finally called the manager on duty and after a lot of heated discussion the manager decided to refund! Ridiculous that it was such a problem.
When an customer is not satisfied with the service the last thing the employee needs to do say in a smirk tone "Have a nice Day"!!!! She had a very caddy attitude during the transaction and actually followed me outside the store still hollering have a nice day.
Product or Service Mentioned: Lowes Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Lowes Cons: Customer service at front desk, Front desk return.