501 S Hurstbourne Pkwy, Louisville, KY 40222, USA
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

Never buy a door/installation from Lowes. It's been a complete nightmare that I'm still dealing with 4 months later.

The installers didn't come with the proper equipment but still made it "work." I am still waiting for the proper equipment to arrive/be installed. The product was purchased in Louisville, KY - specifically the Hurstbourne Lane location.

I have probably called that story over a dozen times to have them come out and finished the job that I paid for - I'm not even complaining about the installation fee doubling after I signed a contract... I used Home Depot at my previous home and had a very positive experience, I am kicking myself for going to Lowes this time.

Product or Service Mentioned: Lowes Door Installation.

Reason of review: Poor customer service.

Monetary Loss: $2800.

Preferred solution: Deliver product or service ordered.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

These big box stores use many outside contractors to do these things---some good, some bad. I have found it's always best to buy the, say door and then either install it myself or have a local contractor do the install if I cannot.

They don't get paid until they do the job and do it right, thus they usually do a good job for you. Relying on the transient sub contracted thru Lowe's or other can be a hit or miss situation as you found out.