Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Bought a stove on June 3, 2017, was given date and time-frame for delivery of Monday, June 5, 2017. Stove was not delivered at specified time.

I began to call Lowes and was given a runaround. I called various times and was told I would be called back. During one of the calls, I was actually told I was not on Lowes "Delivery Manifesto". During my last call, I informed the employee that I would not be home if stove was delivered later that evening as I had to go to work.

He said would return my call but did not. At 8:30 that evening, I received a call from the delivery man stating he was at my house. No one was home so no delivery. After various calls to Lowes the next day, I was given a delivery date of Wednesday, June 7th.

Stove was finally delivered one and a half later than time-frame I was given.

It was a very annoying, time consuming and frustrating exoerience. The worse part is that the stove is for my tenant whom I now have to compensate for 2 and a half days without a stove.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

Lowes Cons: Customer and delivery service.

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