Bought a stove on June 3, 2017, was given date and time-frame for delivery of Monday, June 5, 2017. Stove was not delivered at specified time.
I began to call Lowes and was given a runaround. I called various times and was told I would be called back. During one of the calls, I was actually told I was not on Lowes "Delivery Manifesto". During my last call, I informed the employee that I would not be home if stove was delivered later that evening as I had to go to work.
He said would return my call but did not. At 8:30 that evening, I received a call from the delivery man stating he was at my house. No one was home so no delivery. After various calls to Lowes the next day, I was given a delivery date of Wednesday, June 7th.
Stove was finally delivered one and a half later than time-frame I was given.
It was a very annoying, time consuming and frustrating exoerience. The worse part is that the stove is for my tenant whom I now have to compensate for 2 and a half days without a stove.
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.
Lowes Cons: Customer and delivery service.