During this recent summer 2017 I purchased a microwave range online with an in store pick up. When I arrived at Lowes to pick up my items, I was told that my order was canceled, but the money was withdrawn from my account.
A week later I ordered floor tile the same way, after waiting almost 4 hours after purchase I arrived at Lowes and was told that my order was canceled again. Now because I know I gave the store ample time to contact me I not clear as to why I didn't receive a call informing me that the order was canceled. Both purchases told me that these items were available in store for pick up.
Both times Lowes took my money, leaving me to wait days for reimbursement. Also I made several attempts to contact Lowes through their customer care number only to be placed on hold forever, which lead to this review.
Product or Service Mentioned: Lowes Pick Up Service.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: some type of discount compensation .
Lowes Cons: When rep did help it was like it was a chore to do their job.