Oxford, North Carolina
1 comment

I ordered a 16KW generator for my parents and was told it would be "like 3 to 5 days" for it to come in. I used my Lowes card t get the 5% and now the bill is due today and still no generator.

All anyone can tell me is it is "processing".

What does that even mean?

Retail or corporate, no one can tell me anything except if you don't want to pay the bill until it comes in you will have to cancel the order completely.

It's so frustrating to have to deal with such incompetency on a regular basis at this store.

So i guess i go pay my bill like a good little sheep and hope i get a generator so my aging parents can have heat in the winter.

Reason of review: Problem with delivery.

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Mooresville, North Carolina, United States #914473

The "processing" is what shows up on the computer when whoever checks the status off your order. After it is paid for the order goes to the vendor.

It has little to do with Lowes after that point....

Everyone blames them, but they can not control how fast it is shipped to them. Especially if the item is on back order from the company, like most of the generators are now.

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