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Lowes in Columbus, Georgia - Shotty service

1.0
Details
Used their credit card when I got a refund back to card could not get the cash or money wired back to my checking account. Had to wait 15 days for a paper check. Their rebate check they said they sent never showed up I’m out 150 and they where suppose to sent affidavit for a replacement never got it. {{Redacted}} Lowe’s
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1 comment
Anonymous
#1440909

There are a number of problems with your complaint. 1st...nobody gives you cash back when you used a credit card to make the purchase, you will get credit back on the card.

2nd...if you hadn't waited so long to make the return it would have just canceled out the purchase.

3rd...why are you complaining about Lowes and not the credit card company that issued your card? It is the credit company that would have sent the check, not Lowes.

Review
#1200864 Review #1200864 is a subjective opinion of poster.
Product
Lowes Credit Card
Cons
  • Gave us the run around
Reason of review
Problems with payment

Lowes in Evans, Georgia - Horrible Service

1.0
Details
Word to the wise do not use Lowe’s for installation services. I purchased blinds from them and paid for installation. I picked up the blinds 3 days ago and still had not heard back from installation services. I kept getting someone will call me back. Finally two phone calls later and after speaking with Assistant Manager I got a returned call. I have to WAIT until next MONTH for installation!!!!! I am PISSED. I will never buy anything else from them that requires ordering or installation. I knew I should have gone elsewhere... they proved me right. Never again. I’m done with Lowe’s.
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2 comments
Anonymous
#1491171

You do realize LOWES charges their customers for the installation and picks the installation company - don't you? Hence why they are responsible for everthing. Idiot.

TruthHURTS18827
#1486655

You do realize it’s a 3rd party for installs & lowes has absolutely NO CONTROL over it, right? Yeah, didn’t think so.

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Review
#1195938 Review #1195938 is a subjective opinion of poster.
Service
Lowes Blinds Installation
Reason of review
Poor customer service

Lowes in Albany, Georgia - Lowe's demodel

1.0
Details
I am sending this to inform you of my total dissatisfaction and disappointment with the home renovations that were undertaken and are currently still being managed by the Albany, GA store (0491). While the initial meeting and planning with the store’s Project Specialist, Mr. Donald Whiteman went well; the overall management of this project has been unacceptable to say the least. My wife and I initially met with Donald back in April 2017. We had decided to do a complete makeover to our property and so met to discuss the feasibility of Lowe’s doing the work. We outlined the extent of the remodel project and Donald assured us that this was something the Albany Lowe’s was capable of doing. We also let Donald know that it was our intention to live on our enclosed back porch while the remodeling was underway. The project was extensive and included; the removal of a load bearing wall, removal of the popcorn ceiling throughout the house, moving the kitchen into the existing dining room, replacement of all the kitchen cabinets and counter tops, upgrade of the master bath, hardwood flooring installation throughout the house and other general renovations. We went over the kind and type of flooring, kitchen cabinets, counter tops, tiles, back splash, lighting and the general color scheme and the other details of the project. At one point my wife asked if Donald was going to write any of this down and he stated the he had it all in his head. Donald also explained to us that he and the chief contractor, Coy Porter would develop a project plan which would be provided to us in a project binder along with the rest of the details of the project for reference. We asked Donald for a quote. We were told the two checks were required due to the Albany stores inability to process one check for the total value. We were told that Lowe’s wasn’t willing to accept the liability for the replacement of the load bearing wall, so on 5/11/17, we cut a check to Kellerman Construction. This is when the project management began to abate. When we hadn’t heard anything after our checks had cleared, I contacted Donald on 5/18/17 for a status report. He informed us that it looked like things were already starting to come in and he would be meeting with Coy Porter the next day to come up with a start date and a project plan. Hearing nothing back, I contacted Donald a week later. He then informed us that he and Coy determined that 6/12/17 would be the start date. With demo beginning, my wife and I decided to spend some time with our grandkids. While away we were informed that our new cabinets would be delivered between 6/23/17 and 6/29/17. We confirmed this with Donald and said they would be delivered to the Albany store. Returning home on 6/18/17, we found our home partially demo’ed and work was being done to remove the popcorn ceilings. On 6/23/17 all work stopped. Wonder what was going on, I sent emails to both Donald and Coy On 6/28/17 requesting a status and a copy of the project plan that was promised us. Coy informed me that, “Jeremy and I do have a plan and a schedule we just don't have it wrote down we just knowing our heads and in our minds how everything should be going right now…” Coy eventually provided us with a notional plan on 7/5/17. The plan indicated a completion date of 9/1/17 Work continued and on 7/11/17, we went to visit our other grandkids, returning a week later only to find that very little had been accomplished inside the house other than some work by the plumber. This is when we discovered a leak under our guest bath sink which damaged the cabinet and the wood floor molding. Additionally, our irrigation system no longer worked and there were several holes dug in the yard as the plumber tried to identify how water got into the house. We also discovered that two of our new retractable hoses had been destroyed. On a good note, a brick mason (Scotty Engram) was on site and he did a superb job of removing and replacing the brick around our new windows. All of this was passed on to Jeremy Davis, the contractor foreman. The leak was rectified. At this point contractors on site were fairly scarce. My wife and I had to continuously contact Donald, Coy, or Jeremy to get someone to work on this project. We were never certain who at the Albany store was actually in charge. We repeatedly asked about the status of the wood flooring to ensure it was in the house long enough to acclimatize. The flooring installation could not be completed because not enough wood was ordered. We asked about the status of the cabinets. At one point Donald could not find them in the warehouse. The Albany Lowe’s was unable to deliver the cabinets to our house, so one of contractors picked them up in his personnel truck. Once here, they arrived with the wrong handles. When the new handles came in, there weren’t enough. Our old toilet was in the house for twelve weeks and we expected it to be reinstalled, then someone accidentally threw it away. We now have one of those new efficient toilets that require two flushes to get anything done. There was at least four weeks of accumulative time where there simply was no one working in our house. We contacted the corporate offices on two occasions for some assistance, only to be told that the Albany store manager would get back to us. We have never heard from him. Donald did contact us to let us know “He was working on it.” Today our countertops were to be installed. They were the wrong color. There will now be at least another two week delay. It also appears that our hardwood flooring is buckling. After redoing the floors, they began to buckle a second time. This has and continues to be a dreadful project. We are convinced that if we hadn’t been here to facilitate this project, we wouldn’t have this much work completed. We are now 24 weeks into a ten week project. It is my opinion that this project far exceeded the capability of the Albany Lowe’s and should never have been taken on, nor should they take on any other projects until they are better equipped at managing them. I certainly had expected something more from the from a company that vows to “ …provide customer-valued solutions with the best prices, products and services to make Lowe's the first choice for home improvement”.
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Review
#1187514 Review #1187514 is a subjective opinion of poster.
Service
Lowes Remodeling
Cons
  • Are not organized
  • Lack of responsiveness
  • Quality of the artisans
Reason of review
All of the above
Preferred solution
Full refund
Tags
  • Bad Customer Support

Lowes in Loganville, Georgia - Fridge over 2 months late

1.0
Details
Update: Fridge still has not arrived. Already on 3rd backorder date. More than 2 months late and management is of no help.
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1 comment
Anonymous
#1422048

You do know that Lowes doesn't manufacture the refrigerator don't you? It's the manufacturer that is backordering it.

If it's backordered Lowes has no real way of knowing when it will arrive. Most manufacturers deliver once a week from their warehouses. The only way the stores know there is a backorder is when the truck shows up with a packing list showing the backorder. Manufacturers aren't very good at communicating when the appliance will actually be delivered.

LG for example has a warehouse in Texas. If they run out of an appliance it has to come on a boat from Korea. Stock may be coming into the warehouse at any time but if it has to be manufactured you have the manufacturing time plus 3 weeks on the boat and another week to get from the warehouse to the store.

If the store really pushes and finds a customer service rep at the manufacturer who is willing to actually track the order they may get an answer in 3 or 4 days. The moral of all this is if you need an appliance right now don't buy anything that isn't in stock at the store or their own warehouse.

Review
#1168709 Review #1168709 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Problem with delivery

Lowes in Valdosta, Georgia - VERY ANGRY & IRATE CUSTOMER!!!

LOWES CRUMMY SERVICE!!! Does Lowes think somebody is stupid!!!! My name is Reuben Lee. My account number is 81924114850902. My phone number is 347-806-1221. On 11/14, Lowes dropped off the cabinets we purchased. On 11/16, Lowes begin installing the cabinets. Now, they were supposed to come back out and do the electrical outlet work and put on the knobs to the shelves we purchased from Lowes. Today is Friday 12/1/17. We haven't heard from nobody. I talked to Derek Edwards out of your corporate office in North Carolina. He told he's looking for electricians...I talked to Coy, who dispatches the contractors. He was supposed to get back to us. NOTHING! This merchandise was purchased out of your Valdosta, GA store. THIS IS UNACCEPTABLE SERVICE ON ALL LEVELS!!! I am in the Transportation / Installation business. It is Friday 12/1/17 @ 9:54 am. The 1st payment is due 12/5. If this is not resolved today completely to my satisfaction, YOU CAN COME PICK UP YOUR MERCHANDISE & I WILL GO TO HOME DEPOT!!! VERY SIMPLE!!! ANGRY / IRATE CUSTOMER!!!
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3 comments
Anonymous
#1399935

I don't know about Lowes thinking you're stupid but I have to question a person that would post their name, account number and phone number on the internet. I wonder who will be responsible for charges to your account since you posted all this information for everyone to see.

Anonymous
#1399420

Well Lowe's isn't thinking about you at all but I definitely think you're stupid.

Anonymous
#1398741

Well... It is not very smart to post your personal and CC information on a public website.

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Review
#1140251 Review #1140251 is a subjective opinion of poster.
Service
Lowes Cabinet Installation
Cons
  • Crummy service all around
Reason of review
Problem with delivery

Lowes in Kathleen, Georgia - Nasty filthy restrooms, store

2.3
Details
Employee was leaving out of restroom and I asked who the manager on duty was. She said she didn't know. I told cashier at the register about nasty bathroom and he said he would let manager know. I continued on to look at a refrigerator and decided that I didn't need to be there. If the staff doesn't care about their store, they certainly are not going to care about my experience or needs. As I was leaving, I saw Ryan the manager. I was explaining how nasty the ladies restroom was and knew the cashier didn't tell him. I also knew that I had made the right decision to leave because the staff didn't care! The bathroom was disgusting. Every toilet was nasty with waste of some sort. Really bad.
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2 comments
Anonymous
#1383651

Do you really think the most important thing the employees have to do is find a manage to let the know the restrooms are a mess? They have jobs they are assigned to and can't just take off looking for the store manager.

If you want the store manager to be aware of a situation talk to them, not a cashier or a salesperson. Keep in mind it's usually customers making a mess out of the restrooms, not the employees.

Anonymous
#1380550

Not their job.

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Review
#1116088 Review #1116088 is a subjective opinion of poster.
Product
Lowes Bathroom Facility
Reason of review
Bad quality

Lowes in Stockbridge, Georgia - No quality product, No quality service

1.8
Details
I purchased a mower on 4.3.2017 from a local store. The unit was in a box - sealed when we picked this up. We were told that the mower company [Troy-Built] recommended special fuel for the unit. We purchased the fuel as recommended by the store. We assembled and used the mower that day. Over the next few weeks, the unit started and worked well. Then in June [2 months later] the unit stopped starting. We contacted the store and we were informed the return policy is 30 days for in store exchange. We were directed to contact the manufacturer to arrange a warranty repair. Lowe's also discovered that the mower was 2 years old! The date on the tag stated built in 2015. This was an issue with return and warranty, since they believed that I must have purchased this 2 years ago, came and purchased another one of the same units [since I have a receipt] and was attempting to return the older unit. I called Troy and received a return case# and they sent me to a warranty store 10 mile from my home address. After packing up the mower and delivering it to the store, The informed me that they no longer provide warranty service for Troy-Built mowers. I called the manufacturer back, they sent me to another shop 15 miles away. I delivered to this shop and they accepted the mower. After 60 days of waiting, I called the shop and they informed me that the fuel damaged the carburetor! I was very angry at this time, since I purchased expensive fuel when I got the mower so this would not happen. It seems the store, warranty service and the manufacturer all have a scam to get you to buy stuff that you do not need and it still will not work! Why do we have to buy an extended warranty to cover your product for a few months? If you would build a quality product, we would not need to spend more money to have it stay working. I am still without a mower, paying to get lawn cut and waiting for a resolve to this mess. DO NOT buy from Lowes! They do not stand behind what you pay for. DO NOT buy Troy-Built mowers or MTD products. They do not work and they do not offer any real warranty repair. So many red-flags from the mower date being 2 years after manufacturing and still being sold, only works with specialty fuel and not many shops willing to service the products tells me that there are issue. Stay away!!
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Review
#1086430 Review #1086430 is a subjective opinion of poster.
Product
Troy Bilt Lawn Mower
Reason of review
Poor customer service
Loss
$258
Preferred solution
Full refund

Lowes in Carrollton, Georgia - Frustrated!

Matt N. from Lowe's came to home to give a consultation on chain link gate repair/replace. He made a promise to get back with us with a quote and failed to, also, failed to respond to our attemps to contact him. Ended up contacting West Ga. Fencing to get a honest answer.
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Review
#1082212 Review #1082212 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Mcrae, Georgia - Broken weld on tine

I bought a tiller July 21 from Lowe's in Wapakoneta Ohio and a tine weld broke leaving tiller useless. Called Lowe's they said they would replace it Aug. 8 with a new tiller. I wanted to get my garden tilled before a rain so I called Husqvarna they would not do a thing all I want is someone pay for the 5 minute weld job maybe only $20 but I could still till today. What will be next. What is this world coming to? I guess I will wait 7 more days and get a new tiller. My problem now is can I believe the person who I spoke to on the phone? I could not get a manager to talk to.
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Review
#1082173 Review #1082173 is a subjective opinion of poster.
Product
Husqvarna Drt900h Tiller
Reason of review
Bad quality

Lowes in Cartersville, Georgia - POOR SERVICE

1.7
Details
MY NAME IS BILL AYERS ON 17 AUG I STARTED A JOB OF REPLACING MY 20 X24 DECK.I WENT TO LOWES CARTERSVILLE,GA TO GET MY MATERIAL.I WENT BACK TO THE LUMBER AREA AND FOUND THE RACK OF ADVERTIZED DECK WOOD 5 1/4 X 8 THE PRICE WAS 4---SOMETHING.I LOADED MY WOOD NOBODY ASKED TO HELP ME.I STOPPED TO GET SOME OLYMPIC STAIN 25$ OFF 3 GAL.AND PICKED UP SOME OTHER THINGS.I BEEN DOING BUSINESS WITH LOWES 30 YEAR. HAD 10000.00 LOWES CARD AT ONE TIME.WHEN I WENT TO CHECK OUT THE YOUNG MAN CHARGED ME FOR PREMIUM I TOLD HIM I GOT OFF THE 4 DOLLAR HE DID NOT CARE AND BECAME BELIGERANT.A LADY NAMED MICHELL STEPPED IN AND HELPED SEEM IT WAS LOADED ON THE WRONG RACK.WITH NO FURTHER HELP I AND MY WIFE LOADED IT ON THE TRUCK.WE STARTED OUR PROJECT.MY SON HAD BOUGHT ME A NEW DEWALT DRILL FOR MY BIRTHDAY HE BOUGHT IT AT LOWES IT STOPPED WORKING I WAS TIRED AND IT WAS95 DEGREES TOOK IT BACK THE FIRST CLERK GAVE ME ATTITUDE HE WOULD NOT HELP ME I GOT MAD AND ASKED TO SEE A SUPERVISOR I WAS RASING ***.THE SAID THEY WOULD NOT SWAP IT AND THEY COULD NOT TAKE IT BACK THEIR SYSTEM WOULD NOT WORK WITH OUT THE RECEIPT.IT WAS A GIFT.THEN RICK WALKED UP AND TOLD ME TO LEAVE HE WAS CALLING THE POLICE I ASKED HIM TO GO TO THE PARKING LOT AND I WOULD FIX HIS PROBLEM.I LEFT AND WENT TO HOME DEPOT AND BOUGHT ANOTHER DRILL I WANTED TO FINISH THE JOB.I'M 71 YEARS OLD VIET NAM COMBAT VETERAN 33 YEARS ARMY.I COULD NOT BELIEVE THE ATTITUDE OF CUSTOMER SERVICE.I NEVER HAD THIS KIND OF EXPERIENCE AT ANY LOWES.I WILL SEND THIS TOO BBB AND COUNTY BLOGS I RESPECTED HERE. AND RUN THIS IN THE NEWS PAPER.I PROMISE TO NEVER DO BUSINESS WITH LOWES AGAIN AND I WILL SPREAD THIS TO EVERY ONE I NO IN THIS COUNTY AND EVERY WHERE I GO.CALL THE POLICE ON ME BECAUSE I'M MAD YOU DID DISHONORED ME AND FAILED TO TAKE RESPONSIBILITY FOR YOU PRODUCTS.WILLIAM H AYERS
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5 comments
Anonymous
#1370376

I am too a Vietnam Combat Veteran different store different problem still same disrespect to the elderly! I would recommend another look at this store from our brothers in arms.

Anonymous
#1353359

You're shopping in a self service, big box store. Of course your going to load your own lumber.

Yes, the wood was stocked in the wrong location but they and every other retail store has the right to charge the proper price for the items you take. As far as the drill goes, you are bringing in a high theft item without a receipt. No one knows how old it is and if it was even purchased there. You aren't going to find many stores that would treat that return any different.

It would be easy enough to ask your son for the receipt to get the drill taken care of.

It's obvious you got hot and loud otherwise they wouldn't have needed to call the police. I don't know where you plan on shopping, Home Depot won't be any different.

Anonymous
#1353444
@Anonymous

you probably never built a 400 sq deck and had the tool go bad so you would not understand the frustration of sat afternoon trying to finish and your new dewalt stopped working,thanks for your comment

Anonymous
#1353518
@Anonymous

I've built plenty of decks and own quite a collection of Dewalt and Bosch tools. If I have a tool that doesn't work when I buy it, I take it back to the store for an exchange WITH MY RECEIPT.

If they fail later they go to the service center for repair. You're just one of those people that feel they can return anything to the store for any reason. Stores just don't make enough money on products anymore to eat the loss on returns like yours.

It's time you realize the "consumer is always right" mentality is a thing of the past. Stores have to protect themselves from consumer abuse to stay in business.

Anonymous
#1353326

Please stop shouting with the capital letters, Bill.

I can't read your complaint because it annoys my eyes.

Capital letters are for proper nouns and starting sentences.

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Review
#1077970 Review #1077970 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Service and manager attitude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
I WANT THIS RICK MANAGER FIRED AND ALL CUSTOMER SERVICE CHANGED TO THE WAY IT USED TO BE
Tags
  • defective products
  • Lowes Very Poor Customer Service