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Lowes in Guyton, Georgia - Employee - Jared in the Tool Dept.

My husband is a combat Vietnam veteran. We were having trouble with the footplate on his wheelchair. Jared came and checked out the footplate and went and found various tools to help secure the footplate. He was wonderful. He went way out of his way to secure the right tools to solve the problem with the plate. His patience, politeness and professionalism is to be highly commended. My husband left the store delighted that he now could fix the problem when it occurs at home. We cannot thank Jared enough for his super work. Teresa & Richard Bender 912-655-2886 email: cleggan1@planters.net PS I hope that I am using the right spot to compliment Jared. :)
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3 comments
Anonymous
#1119565

while the compliment is nice to see you really shouldn't put your phone # on it or email as you're just begging to be harassed.

Anonymous
#1111278

Don't tell Corporate! They'll probably fire him because he didn't make any money off of you!

Pleo
#1111091

Suggest you contact the store's management/corporate office directly. I doubt anyone who works for Lowe's will see it here.

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Review
#788997 Review #788997 is a subjective opinion of poster.
Reason of review
Good customer service

Lowes in Macon, Georgia - Failure to receive 10% Discount.

Purchased a Ref 26-CU FT SXS REF FFHS2 on Feb 4, 2016. The ref cost $798.00, Did not receive the 10% discount since it was an appliance that qualified for the discount. In my opinion I should have been awarded the 10% and an additional 10% Military Discount. #153878. A nearby city awarded the 10% as well as the 10% Military Discount. I am requesting that an additional 10% be given, thus awarding a credit to me. Thanks for your consideration in this matter. I do await your reply. store # 1016. Transaction # 9698. I can be reached by email: clentonkent@gmail.com, or 478-320-2770. If additional information is needed, please advise. Thanks.
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Review
#784670 Review #784670 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Milledgeville, Georgia - Washer Warranty worthless

Update by user Jan 22, 2016

OMG, so they give me Jan 22 as the day they will NOW come and get my machine fixed...remember it has been since Thanksgiving(Nov 2015 that is has been broken) They call my home and cell phone to say they are coming. THEN I get a call in the evening that they are rescheduling AGAIN until Feb 10th!!

WTF!!! This is not acceptable.

Original review posted by user Jan 15, 2016

My washer started to leak thanksgiving 2015, Called lowes they scheduled service with A & E. 3 weeks later, Service Man went to wrong, house, never called to verify. Weeks later, service man came and had to order parts, another 3 weeks later, another service man came and said NO didn't need those parts, ordered another part, today he was to come and install but NEvER SHOWED UP AND NO CALL FROM A &E. Now I have to wait another week for someone to maybe show up?!?! WHAT? 2 months without washer that is only 2 years old! REALLY!! A & E has the worst service and Lowes is no better as they have NO BACK UP service company for us to use. This is just ***!
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Review
#771369 Review #771369 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Misinformation from employees
  • Bad customer service
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Let the company propose a solution
Tags
  • Worthless Warranty

Do not use Lowes for fencing

5.0
Details
Overpriced, no commitment to customer's scheduling, drug job out over nearly two months, snotty attitude from contractor. Left all the materials in front, killing grass, no way to protect them from theft for all that time. Put pea gravel on list of materials and enter $36 for pea gravel and never delivered, then they said they never charged us for the pea gravel. When contractor or subcontractor were supposed to show, but didn't would never call to say they weren't coming that day. Awful.
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Review
#766808 Review #766808 is a subjective opinion of poster.
Cons
  • Lack of customer consideration for price paid
Reason of review
Poor customer service
Loss
$3900
Preferred solution
At $200 per feet and the fact that I prepaid, I guess a gift card for $500 would be a nice gesture.

Lowes - Keys Review from Sparta, Georgia

1.0
Details
Hate Lowes. Walked in to get keys made. The customer service person acted like we were bothering her. She pointed is to where we should go, major attitude, and when I said there wasn't anyone there she to wait while she called. Waited for 8 minutes (we started timing... Lol) and no one ever showed. Goodbye Lowes, hello Home Depot. Second time this has happened. First time was getting fencing installed. Noone could be bothered to help or even give info and we walked away and had it done somewhere else.
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1 comment
Anonymous
#1086242

You will find more stores going to automated, self service key machines for just this reason. Stores don't make any money cutting keys.

Between the cost of the blank and the labor involved, there is no profit.

The same people that cut keys are also selling products that stores do make a profit on. Do you think that salesperson is going to leave someone they are selling a profitable item to so they can run over and cut a key?

Review
#761059 Review #761059 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Carpet Installation Review from Kennesaw, Georgia

I recently had carpet installed by Lowes, never again!!! The company they used as they sub contract out was Keller and the office people are horrible to communicate with. Once I got a date the installer showed up with no help and I had to re schedule after I left work to come home to take out all the electronics that I was not told I had to do, that was the stores fault. Once the installers left the next day I realized that they had not run the carpet under the base board in both corners in the back of the room as well as they had splashed glue on the bottom of my drapes which I know have to replace 4 windows !!!! God knows how much that will cost and I am waiting for a call from Keller who did the install !!!! Never use Lowes ever!!!
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1 comment
Anonymous
#1071462

This is because the Keller company actually made half as much money as they would have if you had contracted directly with them. Lowe's keeps half of the contracted labor amount for themselves.

Of course the installer is going to rush the job and cut corners as much as possible!

And of course they are going to blame each other for the problems! Good luck.

Review
#741806 Review #741806 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Other Product Review

They make it easy for dead beat dads to work and make money under the table and not ever pay to thier children. Lowes should change thier policies
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Review
#739810 Review #739810 is a subjective opinion of poster.

Lowes Appliances Department Review from Atlanta, Georgia

just spent an hour in lowes looking at appliances. Not one employee was any where to be found. There was no information posted on the appliances so we could compare, other than price. Not even the energy info. We left and went to home depot where a very knowledgeable lady accompanied us answering all our questions, even offering to show us online comparisons. They also had signs displayed on each appliance with detailed information. We will definitely be buying from home depot!!!
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Review
#734446 Review #734446 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Dacula, Georgia - Worst customer service EVER!

1.0
Details
We purchased high quality fencing material and install from Lowes in Anderson, SC and have had the worst experience we've ever had. It was a 3 day install and that was Memorial Day...it is now October 21st and the fence is barely standing. We have tried corresponding with them for months and they keep giving us "we're working on a resolution" with ABSOLUTELY NOTHING being done. The fence was not installed correctly, some of the materials were incorrect or faulty and they left the work area looking like a trash dump with full concrete bags laying around that later got rained on and hardened.
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Review
#720951 Review #720951 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Installers and installation
  • How they have handled this situation
  • Awful customer service
Reason of review
Poor customer service
Loss
$5300
Tags
  • LOWES Home
  • Fence from Lowes

Lowes Return Policy Review from Roswell, Georgia

3.8
Details
Tried to make a return at Lowe's on Duke Drive in Alpharetta. My Lowe's rewards card/myLowes card wasn't on me so I offered my North Carolina drivers license to complete the transaction. The clerk wasn't familiar with out of state IDs apparently, and was unable to figure out how to enter the #. Same with her supervisor! For reference, there were 2 additional 0's in front of the number compared to the GA drivers license number. Couldn't tell her that!
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Review
#717753 Review #717753 is a subjective opinion of poster.
Reason of review
Order processing issue