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I was looking at buying some blocks and bags of marble chips to a DIY project, I don't own a truck so wanted it delivered. Sales people in the lawn and garden told me it would be $79 unless you had a contractors account which it would then be $20. My total was $116...
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27 comments
Anonymous
#1558187

Try a local lumber yard / building supply. Mine delivers free for orders over $200. HD and Lowes both charge here

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Review
#499792 Review #499792 is a subjective opinion of poster.
Loss
$116
Featured

Don't do business with Lowes

1.0
Details
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
I paid over $8000 to have Lowes renovate my bathroom. I had to pay in advance! They promised everything--"I'd love my bathroom, it would be done fast, everyone loves them....", but delivered almost nothing. They did the demo and the toilet supply line leaked for 9 days. They'd say they'd come at a certain day and time and never showed up, they offered excuses for everything e.g., "my truck doesn't run, my employee is injured, I can't find a plumber...". They had promised to be done in a month (in writing) but when they weren't they said "they weren't obligated by anything in the contract". Their work was terrible. The tile didn't line up, they mis-measured the shower pan, the grout was sloppy, they installed the shower door backward, there were screws missing on the safety grab bars, they didn't cover any of my furniture, and they actually put parts on our expensive white comforter. The shower door leaks, the tile is uneven, it's ugly!
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10 comments
Anonymous
#1494881

Run the other way!!! I was swindled out of $27,000 for a small bathroom remodeling.

Instead of 3 weeks it took 5 months. The workers (James Stewart co.) ruined my new new jacuzzi tub while installing the tiles around it. I could go on an on.

I have learned my lesson! Never again!

dj1506
#1350094

I hear you. Lowe's is horrible.

Dont use Lowes or Chris George of Alabama Dream Homes! This is the slowest, lowest quality, and most stressful install company we have ever used. The contracts with Lowe's to install siding and a deck were signed on March 2, 2017. We were told that the siding would be completed in two weeks and the deck project would be completed in a similar timeframe.

We have had to deal with multiple problems and difficulties with quality and timing of work, and the conduct of Lowe's or Alabama Dream Homes.

The problems include:

The subcontractor Alabama Dream Homes selected by Lowe's attempted to perform various portions of the work in a manner that did not comply with applicable city building codes, and we and/or the City of Opelika, Alabama were required to insist that building codes be followed.

Alabama Dream Homes also did not obtain building permits as required by the City of Opelika, until forced to do so at our insistence; various shortcuts and/or improper materials were used on the project, requiring us to have to insist that the substandard work be remedied, and in some cases, the substandard work is still not remedied. Many of the main screws attaching the deck to the house were not even touching the house, since they tried to cover damaged wood. And this deck is about ten feet off the ground! I have video of Chris George playing with one of our security cameras, probably to disable them so we could not see the bad work he does.

Boxes, empty food bags, drinks and other trash has been repeatedly left in our yard.

Ladders, trailers and other construction materials or equipment left in the yard for weeks; and most notably, Lowe's and/or Alabama Dream Homes have continued to delay and the project still has not been completed, as of July 13th, 2017. We have complained to corporate Lowes for weeks, but they are not able to help much and Lowes has shown no willingness to provide any type of refund or compensation.

Anonymous
#1328968

while i can feel your pain in the issue you had there's one part about your complaint you should realize. you're slamming lowe's when it was the contractor who did the bad job you claim they did.

if lowe's wanted to do right by you they'd take care of it and fix it at no cost to you.

if they refuse to help THEN i'd recommend that you not shop there anymore. so again place blame where it's due in the first place.

Anonymous
#1441001
@notgivingit

The customers contract is with Lowe’s. They didn’t hire the contractor, Lowe’s did. Lowe’s need to be the contact with the contractor and get the issues resolved.

Anonymous
#1326926

Well mike thats not true at all lowes sets the price for the contractors and for the stereotype of all contractors are the same is wrong as well maybe this was a case of just a bad contractor

Mike_mn
#1326928
@Anonymous

Nice to know. I stand corrected.

Mike_mn
#1320588

Big Box stores use contractors at the 'lowest bidder'. So, expect the most inexperienced contractors.

With the missing screws on the safety handles... this could be cause for litigation.

What would happen in you grabed them to steady yourself, the handle came off the wall, and you fell and injured yourself?

If they won;t fix it entirely... total removal and redue, then take them to court.

Anonymous
#1320473

Never use the big box stores for remodeling labor. They pay so little, you usually get inexperienced and/or incompetent contractors.

M.F3_a-z0-9
#1316619

Sorry you got burned; TY for the heads up!

Anonymous
#1385296
@M.F3_a-z0-9

Does anyone know of a person that has not been burned by Lowes.

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Review
#1035068 Review #1035068 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Bad quality
Loss
$8000
Preferred solution
Full refund

Lowes in Milledgeville, Georgia - Misleading sales in store

2.5
Details
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Lowes - Misleading sales in store
Asked to speaker department manager about prices. His comment to me was cooperate handles prices. If I have a problem with it this why LOWES has lawyers on lawyers for problems like this and walked away
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2 comments
FrozenToucan675
#1668567

Misleading install date date. When I paid for install date, sales tep added two weeks to contact.

When I questioned it, she said its just an estimate. I was told install would be 4-8.

Rcvd a call from installers on 4-3 stating earlest they could install was three weeks from 4-3. So, just Know you will not get what you contract and pay for!

Anonymous
#1577834

He is correct. Corporate sets the prices.

Most clearance signs will say "up to 50% off". This case could be a signage issue. Which is still through Corporate. I suggest calming down and ask a little more nicely.

Some stores are willing to work with prices. But you have to understand that they are trying to make a profit and getting rid of clearance items at the same time.

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Review
#1368024 Review #1368024 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes in Rincon, Georgia - Major Home Renovation Disaster

3.5
Details
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowe's Rincon Ga. In the beginning I was given permission to record. Contract signed 1/27/2017 Displaced from home since 3/13/2017- current. I have recordings of being told .1.) In my house being told No you cannot have another contractor do the work. This is before the second floor is put in. 2.) told to sign off on a floor that work was not completed if I don't he will. I have 6 hours and 30 minutes of recordings about my renovation with store management. Included are pictures of the 5th subcontractor's work; of first contractor and this is the second floor that was laid. Pictures: 1.) Line popped as guide to keep everything square. It is hand drawn with a pencil. This is front door ( 2.) 2" sheet rock screw grouted in (3.) 2 of 8 tiles marked shows hollow areas. This is guest bath entry. (4.) Kitchen in front of cabinets. (5.) Second subcontractor; of first contractor wired whirlpool heater and pump to smoke detectors each need dedicated circuits. Code violation and voids warranty on tub. (6.) Removal of first floor marked area that chipped on removal.
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Review
#1230850 Review #1230850 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Lowes - Washer and Dryer Deliver - Can't Be This Difficult
Lowes - Washer and Dryer Deliver - Can't Be This Difficult
My wife and I came into our Loews to purchase a washer and dryer, seems simple, BUT! We were told sorry, but the Washer and Dryer you need is not available in the McDonough, GA store. We were given two other stores Newnan and Stockbridge to call for dryer and washer....
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Review
#1636380 Review #1636380 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Products
Cons
  • Sence of urgency family days without w &d and counting
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Non Caring
1.0
Details
Lowes - Botched Door Installation and They Want Me to Buy a New One!!!!
I'm going to try to make a long story short. We purchased a door from this Lowe's location- front door, side glass, and storm door. Recently, water damage started appearing on the door and the floors (my husband had tried to caulk it because we assumed there was a leak...
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Review
#1609414 Review #1609414 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Damaged or defective
Loss
$3
Preferred solution
Full refund
Tags
  • Bad Installation Services

Lowes in Jonesboro, Georgia - Lawnmower scam

1.0
Details
I took my lawn mower in to be repaired. I was given a warranty balance of 120.00. Anything more than that, I'd have to pay myself. Lowes claimed it cost $210 to repair, so i owed $90. However, if it was less than 120.00 then i STILL had to pay for the transportation costs to the manufacturer, which was $90. And the transportation costs isn't in writing. It's customer service telling you this, but nothing about that in the contract. This is a major scam and i need to get someone with some authority to fix this.
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Review
#1667541 Review #1667541 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Reason of review
Warranty issue
Loss
$90
Preferred solution
Price reduction
1.3
Details
We just received a notice from Lowe's that they will not be responsible for damage caused by one of their contractors. We had a new roof put in November of 2017. In August this year we had new siding repaired and in the process, they found the flashing on the top of...
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Review
#1659102 Review #1659102 is a subjective opinion of poster.
Service
Lowes Roof Installation
Cons
  • Shoddy work
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Reimburse for damages

Lowes in Saint Marys, Georgia - Window and vinyl siding

2.8
Details
This job started 5/22/19 and still isn't complete. Windows were mismeasured and improperly sealed. Since May the contractor has only shown up 8 days to work. No call no shows caused me to complain to lowes. Requested a different contractor and was told he was the only one in my area that does siding for lowes. This project is still incomplete and no one from store manager to project manager to regional managers talk to one another. I call and they say I thought the job was complete.
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Review
#1622359 Review #1622359 is a subjective opinion of poster.
Service
Lowes Siding Installation
Pros
  • Varity
  • Wonderful floor and door contactors
Cons
  • Contractors lowes use for siding
Reason of review
Not as described/ advertised
Loss
$17000
Preferred solution
Deliver product or service ordered

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Douglas, Georgia - Installations

2.2
Details
lowe's came out with a new refrigerator on 7/6/2019 when they got here had nothing to install it with and didn't have any idea that they were going to install it, say they were not told about any installation. being i'm from a small town and it was after 3 pm all hardware store were going to be close till monday.so i was unable to install it. still waiting on monday to get here
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2 comments
Anonymous
#1713179

What does your order call for? Was it written up for just a delivery or does your invoice call for installation as well? If waterlines weren't ordered on your original order they aren't going to magically appear.

Anonymous
#1713255
@Anonymous

full installation

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Review
#1579948 Review #1579948 is a subjective opinion of poster.
Service
Lowes Refrigerator Installation
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution