Lowes Reviews in Athens, Georgia
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(6 of 4884 reviews match)
Lowes in Athens, Georgia - Dishwasher ordered on internet not at store
Yesterday, 6 July 2012 We ordered from Lowes' on the internet a dishwasher that was marked in stock at our local store (Buford Drive, Gwinnett County, Georgia) and paid in full .by credit card We received an email confirmation within one hour that confirmed the sale and stated that our unit was ready for pick up. We drove to the store later that day and was informed that they did not have the dishwasher we had purchased available. The staff were inexperienced and unapologetic. We wasted a lot of time driving in traffic. Eventually found one at another store 15 miles away. Had to go through the process of cancelling one order and submitting another. Will not work with Lowes again.
Lowes Extended Warranty Service
Please, please, please. Whatever you do DO NOT PURCHASE an extended warranty from Lowes. They will lie, put you off. Let me start from the beginning... My Fridge stopped cooling efficiently. I called the Lowes Extended warranty dept. I was informed that it would take 5 days to have someone come out. I asked what happened if my fridge stopped working completely during that time. I was told to call back. It stopped working 30 mins after I spoke with them. They found someone to come out that Monday, This was on a Friday. This I could handle...The company came out as scheduled. I was told then that they would go back, order the parts and to call them back in 7 to 10 days to schedule coming back out to install said parts and that's the last I heard. I waited the 7 days, called them to be told that Lowes (who initially made the the appt) would no longer allow them to work on my fridge. NO ONE CALLED TO INFORM ME OF THIS! So here I sit for 7 days thinking ok, it will be fixed soon. NOT SO!!! When I called Lowes to find out why, no one could tell me. Although it was marked in my file. I've lost a lot of food... a lot of patience and a lot of trust in mankind. So, then I was told that with the length of time it had been, they would just reimburse me for the cost of the fridge. Well, then, they had all of my information INCORRECT! They said I purchased the fridge for a different amount than what I had. I then faxed in the receipt which I was told was received and they would correct the information. I was also told I was receive a "loaner" until a check could be sent to me. THIS IS A LIE!! IF they tell you that they will give you a loaner DO NOT BELIEVE THEM!!! They do not do this. They want you to go rent a fridge and then they will reimburse you 25% of what you purchased the appliance for to begin with... Oh and they also tell you that they reimburse food costs... what they fail to tell you is that you only get $150 replacement cost... I dont know about anyone else, but I #1 cant afford to rent a fridge and then wait for reimbursment, NOR do I only spend $150 on groceries for a family of 7. Now here I am a month later with NO fridge and still lies are being told left and right and alas, no results... you can't get in touch with anyone at corporate who has ANY clue what so ever as to what goes on in their stores or thier service depts... So I just caution anyone who is looking to purchase an appliance from Lowes..DONT!!! It's not worth it...
Lowes in Athens, Georgia - Christmas Tree Bull ***
I am a family man and like to get a Christmas tree with the family. I am used to going and buying a tree and having the store representative help me throw the tree on the car and help me strap it down. I tip the man/woman well and we drive off. I went to lowes today and *** near busted my tail lights out because they wouldn't help me due to a store policy. What their sales management does not realize is that I had over $300.00 of additional items in my cart that were sent back because I was soooooo pissed. I will never shop at lowes again period and will continue to spread the word of how lousy this experience was. This is a customer service and sales initiative issue that needs to be resolved or they will lose a tremendous amount of business.
Lowes Sales Representative
Dont ever get behind on your Lowes Project Card!
Do not EVER get a project card and lord help you if you lose your job and get behind. They will call you EVERY DAY including 8:30 on Saturdays and on SUNDAYS! They called about every day last week! Even if you have set up a payment plan with them; it does not matter. TIRED of the harassing phone calls! There ought to be a law about them calling me so much? Their statements are not up to date and you cannot even determine what your correct payment is. It does not help to complain to them about the starements either.
Lowes in Athens, Georgia - Lowe's sold faulty product, failed to take responsibility.
My wife and I bought a Troybilt riding mower from Lowe's on April the 29th of this year. The first 5 or 6 mowings worked great. Then the belt started slipping off and kept slipping off. After one "repair" and trying to line up another one, I asked for an exchange or upgrade from the store. I was told by two store managers that, even though it had been less than two months, because their policy states 30 days, they wouldn't take it back. One manager even told me they would loose money all around if they did it. But no word on my money lost. Now, I am waiting for another repair and have had it slip a total of 4 times. It started bellowing white smoke out of the engine today and I have no idea what's going on, as the oil is full. To add insult to injury, their "Promotional" credit card deal stated 12 months, no interest, no payments. Then the last two days we've had a total of 5 phone calls demanding money. Apparently, the very find print stated that not everything was covered under this. When I told them this was very misleading, they got rude. This company is rotten and some of their products are known junk. I've found numerous complaints like mine, about Troybilt and Lowe's. I would advice to steer clear of both Lowe's and Troybilt, if you need a similar product. The stress just isn't worth it. D
Lowes in Athens, Georgia - Bad attitude/Customer Service Store #0736
I don't even know where to start! This store is a joke! The customer service desk is a nightmare. All the "favorites" are behind the desk and they just sit back and all hang out and talk. They watch the rest of the cashiers work their butts off. A few of the girls have bad attitudes and are super rude to customers. I will never go back to that store! They really need to fire all of them and just start over with people who appreciate a job! They also need to hire more cashiers, the lines are always long.
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