State: Georgia City: Atlanta Clear all filters (35 of 4685 reviews match)
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Lowes Customer Care Review from Atlanta, Georgia

2.5
Details
20 minutes on phone waiting to find if product was in store and where it was located... Went to store product not where I was told... Finally found help was sent to another wrong location.. Waved down another reluctant employee(Dan) he showed me and walked off, leaving me to pull large object from tight box. Was directed to wrong location for another item... Asked another employee (Alex) where it might be.. Was told row 4.. I asked right or left he said he did not know that "I would just have to go look". Not on that row so I asked another employee(Tom) he took me to row 2 and I found the item!!! Lowe's floor staff is very rude and inadequate.
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Review
#900394 Review #900394 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Appliances Department Review from Atlanta, Georgia

just spent an hour in lowes looking at appliances. Not one employee was any where to be found. There was no information posted on the appliances so we could compare, other than price. Not even the energy info. We left and went to home depot where a very knowledgeable lady accompanied us answering all our questions, even offering to show us online comparisons. They also had signs displayed on each appliance with detailed information. We will definitely be buying from home depot!!!
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Review
#734446 Review #734446 is a subjective opinion of poster.
Reason of review
Poor customer service

Dryer Review

1.0
Details
Go to appliance store for appliances. Not Lowes. They do not know anything and do not do any repairs etc. also avoid whirlpoop-poo at all costs. My dryer quit heating after 2nd week.
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Review
#604126 Review #604126 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
My girlfriend's landlord ordered a washer/dryer for her at a recently leased condo. Two times a delivery time was given and two times no one showed. Requests were made to customer services and promises made to call back/fix the situation. Very poor results. On...
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1 comment
Anonymous
#917258

I apologize for the inconvenience you experienced with Lowes' delivery. Our company, XPO Last Mile, has service providers that are responsible for the deliveries in your area...

Review
#570520 Review #570520 is a subjective opinion of poster.
Cons
  • Customer service received
Reason of review
Problem with delivery
Preferred solution
Please don't be such a non chalant won't do what you're supposed to delivery company.
3.0
Details
My wife and i have spent several thousand dollars with lowes in the last few months. Our first purchase was a $2500 refrigerator. It was damaged being unloaded . The second was a $500 storm door which was installed improperly. When someone finally came to fix it a...
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Review
#549061 Review #549061 is a subjective opinion of poster.
Did I mention it was THE worst delivery service EVER? I have never had such a nightmare experience in purchasing, delivering, pickup with a company before like I have with Lowe's delivery service. It is an outside contractor. Unprofessional, rude, inflexible,...
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1 comment
XPOLastMileSupport
#844134

I am sorry for the experience you had with your Lowes Delivery. Our company's contractor may have been the one to deliver to you, but I need to get more information from you ...

Review
#512353 Review #512353 is a subjective opinion of poster.
How they do it!!! Lowes frequently offers FREE or cheap carpet installation. It's a GIMMIC copied from Home Depot back in 2006. ALL carpet prices and pad prices were raised prior to the start of this promotion which continues to this day. One carpet went from...
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1 comment
Anonymous
#833098

Actually if you could do a little math we make very little on our carpet installs. We as a company understand that most consumers can neither read or write so don't bother yo...

Review
#484560 Review #484560 is a subjective opinion of poster.
I have bought approximately $10,000 worth of appliances with Lowes. They sell you a extended warranty and won't stand behind it. I will never buy anything from them ever again! When I called to get service they could not find a repair company out. When they said they...
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2 comments
Anonymous
#688223

Dear Heartless, I appreciate your feedback. I guess I didn't make myself clear. Lowes are their own warranty company. They have the their own warranty division. It has been ov...

Review
#432607 Review #432607 is a subjective opinion of poster.
Loss
$1500
Tags
  • Lowes Bad SERVICE
Bought a Troy-built zero turn mower at the lowes in shelbyville Ky on 8-9-12 they tried to charge me $200.00 more than the tag attached to the mower. They claimed that the price was $2,799.00 not $2,599.00. After telling them they have it out front for $2599.00 and...
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1 comment
Anonymous
#577367

There's so much fail in this post that I don't even know where to begin. First of all, the one year warranty is through Troy Bilt, NOT Lowe's. By bringing it there you esse...

Review
#363938 Review #363938 is a subjective opinion of poster.
Loss
$2600

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
We purchased a box of sale flooring needing one more box and were told by salesman that other Lowes had to honor sales price. They told us to call manager at Tuscaloosa, AL Lowes, close to us, and gave us the person's name and phone number. It took nearly 2 weeks...
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3 comments
Anonymous
#569256

Retail Cops Suck just like Fun Cops!

Review
#357160 Review #357160 is a subjective opinion of poster.
Tags
  • shipping charges