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Lowes review in Atlanta, Georgia: Deck Nightmare!!!!!!

Lowes review - Deck Nightmare!!!!!!
Lowes review - Deck Nightmare!!!!!!
Lowes review - Deck Nightmare!!!!!!
Lowes review - Deck Nightmare!!!!!!
It took us 3 years to make a final decision on getting someone to do our deck. We signed a contract on May 3, 2014 with Lowes to get our deck done. We had very clear instructions on what we wanted; it is July 28, 2014 and we have yet to receive that deck. Lowes subcontracted their companies to do the work which is fine. However, if the service is going to be mediocre that is a problem. The first contractors went over everything with us and when it was time to get started, they were running behind and when they arrived, there was no project manager only the workers that only spoke Spanish. They were asking my husband what were they supposed to be doing?? Really, aren't they supposed to know? Also, they came to our home with someone else's plans not ours. My husband sent them away and we requested them to get another company that could handle the job. It took them weeks to resolve that issue, now we have the second company, they have torn down the deck, we had a dumpster in our driveway for a week, it was full so they took it away. But, they had more stuff to go in the dumpster and it is sitting in my driveway for the 2nd week now. It is a mess and no one has answers, they will not call us, we contact them. We have been getting the run around since we signed this contract. They come to work when they decide to we have had to tell the same people over and over again how we want our deck and I am so over it! I am so unhappy about how this has been handled! This deck is over $8000!!! When we try to get someone on the phone we get transferred and we have people telling us that it is not their responsibility. I will never deal with this company again!
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3 comments
Anonymous
#848306

Only fools have Home Depot or Lowes build it for them. Hire your own contractor that way you know exactly what your getting and can hold that contractor accountable.

Going to a big box store and expecting stuff to get done is ignorant, corporate makes it impossible for employees to get stuff done at the store level. They also hire inexperienced people so they have lower expectations and can pay them less.

They do not hire carpenters, plumbers or electricians. It's all random people off the street with limited building experience.

Anonymous
#848711
@SharkNasty

Only a fool assumes that I only spoke with one contractor. I have spoken to many people and Lowes did not request half of the money upfront.

Now that is foolish to give a stranger half upfront. I can still hold Lowes accountable how foolish are you to think that I can't! I don't know why people think that others are cheaper! That is so not true.

I put this out to vent, I don't need your advice! I got this! I will definitely handle it at the end.

Big companies like Lowes has a lot to lose, do you work for them because you seem to think you know much about how they work. Are you one of the idiots that is handling the project??

Anonymous
#847680

This is why you hire your own contractor. When you go to Lowes or Home Depot you never know who will be working on your project.

Take the time to interview and investigate your own contractor. You will also save money.

Lowes marks up whatever the contractor is charging them. Put that money in your pocket and have control over the project at the same time.

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Review
#515708 Review #515708 is a subjective opinion of poster.
Service
Lowes Manager
Loss
$8700

Lowes sold defective Frigidaire Freezer

Lowes sold defective Frigidaire Freezer
Lowes sold defective Frigidaire Freezer
We bought a FRIGIDAIRE freezer that was delivered July 19, 2011. Followed cooling instructions to prepare to freeze. Picked up a steer we had processed (600lbs) and put in freezer on July 21, 2011. Everything froze fine, I got hamburger out of it once and a roast on Saturday, July 23, 2011. All was well until today, July 30, 2011. Opened the freezer to get steak out and meat was thawed, blood on everything it was still cold and the bottom portion was still somewhat frozen. Called Lowes who put me through to the warranty department. They could not send anyone out until next Tuesday. Lowes wouldn't bring us another freezer or let us pick one up today to hopefully save some of the meat. Went to Sears purchased a Kenmore and am taking the bloody, stinking freezer back to Lowes. Long story short after 11 days the freezer thawed around 300lbs of meat. Won't buy another Frigidaire product and done shopping at Lowes!
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3 comments
Anonymous
#929424

I think Kenmore is made by frigidaire.check it out.

Anonymous
#323147

Sochale -

As the rep from Electrolux has taken credit for - the freezer was made by them, not Lowe's. I hope you enjoy the Kenmore freezer, most likely made by Electrolux (Kenmore doesn't make anything). Another bright consumer.

Anonymous
#321503

I apologize for the inconvenience and concerns this unit and customer service received from Lowe's has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@Electrolux.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit? When you send the email please make sure to have "HELP CENTER" somewhere in the subject line for tracking purposes. This way I can create a footprint in our system when the account is created. You will have proof of our correspondence and if you ever need to reference it in the future you will have a reference number.

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk

Online Outreach Representative

Electrolux Major Appliances, North America

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Review
#252396 Review #252396 is a subjective opinion of poster.

Deck Failed Structural Inspection and Lowes won't Fix It

Deck Failed Structural Inspection and Lowes won't Fix It
Deck Failed Structural Inspection and Lowes won't Fix It
Deck Failed Structural Inspection and Lowes won't Fix It
Deck Failed Structural Inspection and Lowes won't Fix It
Typical Lowes or even Home Depot story. During the booms, they get in to contracting business and then find out they don't know what they are doing. Lowes promised a turnkey deck installation in February 2008. The installer finally arrived in July but need adult supervision. The Lowes contract says they provide project management but it was no where to be seen. The "installer" failed several inspections but said everything was taken care of at September completion. In March 2009, come to find out the deck never passed final inspection. Guess what, Lowes sold the financing to GE Money and now does have responsibility to fix it. 2 years later, no resolution and I am out another $6k to fix the deck. GE Money wants payoff and has sent to collections. Lowes will not respond to letters or calls...don't use Lowes as a contractor!!!
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2 comments
Anonymous
#1213859

you the customer are the ones held to meeting code requirements.It says it on every deck order,You built it that makes you the contractor.

Anonymous
#219959

I get it...trying to get something for nothing....you're pathetic

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Review
#207592 Review #207592 is a subjective opinion of poster.
Loss
$24

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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