State: Georgia City: Atlanta Clear all filters (38 of 4790 reviews match)
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asks for department, but don't see such on receipt
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2 comments
Anonymous
#1744886

What department number are you referring to regarding your complaint?

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Review
#1648215 Review #1648215 is a subjective opinion of poster.
Lowe’s considered my storage item a Christmas item and would not let me return it. It wasn’t large enough and I have no use for it.
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1 comment
Anonymous
#1623254

I'd be willing to bet your "storage item" was for something to do with Christmas like a tree box, wrapping paper container, ornament box or something made to store Christmas decorations. These items are sold only at Christmas time and would be covered by their seasonal policy just like any other Christmas item.

Review
#1438281 Review #1438281 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
The store in referance is located in Macon Georgia.On eisenhowser parkway. I have spent thousands of dollars with lowes,I BUY AND REBUILD HOUSES,I HAVE ALWAYS PURCHASED all that was avalabe at lowes,including tools. I have purchsed several Kobalt knives that has...
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59 comments
ObviousNightingale
#1666796

I had a similar experience with a Lowe's in Flower Mound, TX. I tried returning a battery less than 1 1/2 years hold from a Kobalt garden tool.

The Kobalt website shows a 3 year battery warranty to be excerised at the Lowe's of purchase.

Lowes's catagorized the battery as last years model and refused to honor the warranty. From their perspective there was no way to replace the battery for equal trade nor did they want to take a loss by refunding the purchase.

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Review
#174436 Review #174436 is a subjective opinion of poster.
Loss
$20

Lowes Customer Care Review from Atlanta, Georgia

2.5
Details
20 minutes on phone waiting to find if product was in store and where it was located... Went to store product not where I was told... Finally found help was sent to another wrong location.. Waved down another reluctant employee(Dan) he showed me and walked off, leaving me to pull large object from tight box. Was directed to wrong location for another item... Asked another employee (Alex) where it might be.. Was told row 4.. I asked right or left he said he did not know that "I would just have to go look". Not on that row so I asked another employee(Tom) he took me to row 2 and I found the item!!! Lowe's floor staff is very rude and inadequate.
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Review
#900394 Review #900394 is a subjective opinion of poster.
Reason of review
Poor customer service
Lowes - Deck Nightmare!!!!!!
Lowes - Deck Nightmare!!!!!!
Lowes - Deck Nightmare!!!!!!
Lowes - Deck Nightmare!!!!!!
It took us 3 years to make a final decision on getting someone to do our deck. We signed a contract on May 3, 2014 with Lowes to get our deck done. We had very clear instructions on what we wanted; it is July 28, 2014 and we have yet to receive that deck. Lowes...
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3 comments
Anonymous
#848306

Only fools have Home Depot or Lowes build it for them. Hire your own contractor that way you know exactly what your getting and can hold that contractor accountable.

Going to a big box store and expecting stuff to get done is ignorant, corporate makes it impossible for employees to get stuff done at the store level. They also hire inexperienced people so they have lower expectations and can pay them less.

They do not hire carpenters, plumbers or electricians. It's all random people off the street with limited building experience.

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Review
#515708 Review #515708 is a subjective opinion of poster.
Loss
$8700

Lowes Appliances Department Review from Atlanta, Georgia

just spent an hour in lowes looking at appliances. Not one employee was any where to be found. There was no information posted on the appliances so we could compare, other than price. Not even the energy info. We left and went to home depot where a very knowledgeable lady accompanied us answering all our questions, even offering to show us online comparisons. They also had signs displayed on each appliance with detailed information. We will definitely be buying from home depot!!!
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Review
#734446 Review #734446 is a subjective opinion of poster.
Reason of review
Poor customer service

Dryer Review

1.0
Details
Go to appliance store for appliances. Not Lowes. They do not know anything and do not do any repairs etc. also avoid whirlpoop-poo at all costs. My dryer quit heating after 2nd week.
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Review
#604126 Review #604126 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
My girlfriend's landlord ordered a washer/dryer for her at a recently leased condo. Two times a delivery time was given and two times no one showed. Requests were made to customer services and promises made to call back/fix the situation. Very poor results. On...
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1 comment
Anonymous
#917258

I apologize for the inconvenience you experienced with Lowes' delivery. Our company, XPO Last Mile, has service providers that are responsible for the deliveries in your area.

We are committed to making things right.

If possible, could you please e-mail me your name and any shipment information you were given for the delivery? You can e-mail me at Jackie.workmon@xpolastmile.com.

Again, I am sorry for the inconvenience.

Best Regards,

Jackie

XPO Last Mile

Review
#570520 Review #570520 is a subjective opinion of poster.
Cons
  • Customer service received
Reason of review
Problem with delivery
Preferred solution
Please don't be such a non chalant won't do what you're supposed to delivery company.
3.0
Details
My wife and i have spent several thousand dollars with lowes in the last few months. Our first purchase was a $2500 refrigerator. It was damaged being unloaded . The second was a $500 storm door which was installed improperly. When someone finally came to fix it a...
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Review
#549061 Review #549061 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
How they do it!!! Lowes frequently offers FREE or cheap carpet installation. It's a GIMMIC copied from Home Depot back in 2006. ALL carpet prices and pad prices were raised prior to the start of this promotion which continues to this day. One carpet went from...
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1 comment
Anonymous
#833098

Actually if you could do a little math we make very little on our carpet installs. We as a company understand that most consumers can neither read or write so don't bother yourself.

Review
#484560 Review #484560 is a subjective opinion of poster.