State: Georgia City: Atlanta Product: Lowes Installation Clear all filters (2 of 211 reviews match)

Lowes - Installation Review from Atlanta, Georgia

My wife and i have spent several thousand dollars with lowes in the last few months. Our first purchase was a $2500 refrigerator. It was damaged being unloaded . The second was a $500 storm door which was installed improperly. When someone finally came to fix it a month later he was rude as *** to my wife and repaired the paint (which was scraped off because of the improper installation) with a bottle of freaking white out. The third purchase was a washer and dryer set ( $1200 ). The first dryer was defected and the second was (wait for it)damaged being unloaded. Im completely over Lowes. I purchase from them because they are local and I try to keep my money where i live. Customer service is a dying art. I will pay more money for good customer service and a good experience. Lowes doesnt fit that bill.
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#549061 Review #549061 is a subjective opinion of poster.
Lowes Installation

Lowes screws upmdoor installation. Won't fix the problem.

Purchased a door form Lowes inYork County SC and paid for them to install the door. The door had to be looked at twice and now it won't even close. They cam out took a look and decided it was a faulty installation BUT refused the claim. Now have to do a wild email goose chase and fire off to higher management . What pain.... Door wont even close all the way or lock. This leaves the house vulnerable and subject to anyone entering the house at their will. My dogs even escaped one afternoon and went running amok in the neighborhood. What if they had been hit by a car all because the door won't remain closed? I now have to secure the door by creating a blockade so it wont open. Complete pain in the *** and they're the ones whom installed it.
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1 comment

Area Installation Manager, Regional Installation Manager are the two people to talk to outside of the Store manager.

Lowe's likes dealing on the phone.

#235294 Review #235294 is a subjective opinion of poster.
Lowes Installation

Contact Lowes Customer Service

Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
(800) 445-6937
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