State: Georgia City: Atlanta Product: Lowes Warranty Clear all filters (2 of 119 reviews match)
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Lowes in Atlanta, Georgia - Will not stand behind warranty

I have bought approximately $10,000 worth of appliances with Lowes. They sell you a extended warranty and won't stand behind it. I will never buy anything from them ever again! When I called to get service they could not find a repair company out. When they said they would send a company out the company never showed up. I called back and they said the company didn't service the area. I waited all day. No one ever called to tell me the company did not service the area. They sent out another company and they didn't show up at the right time. They were late. The worst company I have ever dealt with. DO NOT BUY FROM THEM!!!!!
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2 comments
Anonymous
#688223

Dear Heartless,

I appreciate your feedback. I guess I didn't make myself clear.

Lowes are their own warranty company. They have the their own warranty division. It has been over a year so the extended warranty company did kick in. I will try the manufacture.

Thank you for your input.

I still would not recommend buying anything from them. This is not the first time I have had trouble with them.

Anonymous
#687807

Extended warranties do not start until the manufactures warranty ends. I highly recommend calling the manufacture first even if you think the warranty is up they can generally help you a lot quicker and more efficiently than any retail store....

And it sounds to me like the issue is the repair shops, not LOWES... Lowes does not do repairs so it's contracted out they cannot help if the place they ask for help does a POOR JOB....

Be PlSSED AT the repair shop.... Lowes clearly has tried you tool.....

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Review
#432607 Review #432607 is a subjective opinion of poster.
Product
Lowes Warranty
Loss
$1500
Tags
  • Lowes Bad SERVICE

Lowes in Atlanta, Georgia - Warrenty service not so hot

i have extended warrenty for duet washer and the people they send to service it is not knowledgeable in the front load washers. i have water that is in the tub of the washer when it is not in use. my husband called them and they told him it was normal. i just called the service again and they will hopefully send someone who knows what they are doing. also it took them a week the last time to come back to my home to undo a mistake they made and i couldnot use my washer until they returned do you think they cared no. also they wait until close to 5 to show up to do they repair then they run through it to get done
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Review
#149036 Review #149036 is a subjective opinion of poster.
Product
Lowes Warranty

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts